We engaged EJ Windows and Screens to clean our windows on November 15th, 2020. This was the second time EJ cleaned our windows and James, the owner/operator, did a good job cleaning them. We had also been told when setting up the appointment that James could re-screen any screens that needed replacement on-site during his November 15th appointment. James identified six screens that needed replacement. He said he had another appointment to clean windows that afternoon and asked if he could take them with him to be re-screened. James committed to having them re-screened and installed in 2-3 days - by November 18th, so we agreed that he could take them with him.
Unfortunately, it is now two months later and to date, James has not returned our six screens. During the last two months, 10 different appointments (with specific dates/timeframes) have been set by James to return our re-screened screens and they have each resulted in either "no shows" or short notice cancellations. The reasons given to us for his lack of follow-through and timely communication are varied, but the result is the same. We have exchanged numerous texts, have left voicemails, an email and sent a letter regarding his lack of follow-through on this commitment. Two months later, we are still without our screens and waiting for James to return them. read more
