I was a little underwhelmed. Not sure what was going on there but the vibe was pretty dismal. We have been to other Einstein Bagels and they were good but this one seemed like the staff was ready to leave and don't expect any sort of service other than take your order and drop the bag of food on the counter for you to grab and leave. The bagels were decent but not as good as I was hoping. They seemed a little tough for fresh bagels. Maybe they just had an off day. I'd go back and give them another shot when in the area. read more

My expectations were exceeded on this brisk January morning in Alpharetta! Came here primarily for some coffee, but the smell of the bagels and the wide variety of breakfast sandwiches available lured me into ordering breakfast to go. I got the Texas Brisket breakfast sandwich which came with sous vide eggs, brisket, cheddar, and chipotle aioli all on a jalapeno bacon bagel. I opted for the "thin" bagel version to attempt to keep things a little lighter (haha). The flavor was fantastic, and it was plenty filling. The smokiness of both the brisket and chipotle aioli was perfectly balanced. The bagel itself had great chew. It was perhaps the tiniest bit salty, but that was something I enjoyed. The service was really great. Very friendly and accommodating staff, and I received my food super fast. The facilities were clean and I was happy to hang out and enjoy my breakfast while waiting for a ride to work. read more

See all

Beagle any one? It is exactly what you'd expect... a good place to get your bagel feed bag on. The service was uninspired, the person who helped me just exuded indifference, but what do you expect... the bagels were good. The location itself is clean and has lots of room. The staff did what they were supposed to and my family enjoys the bagels... it hit the spot for what I needed. They do have a very good selection of types of bagels and the bagel pack if a perfect way to feed a family. I give it to snaps in Z formation... does anyone else remember that? read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Alpharetta, Georgia

See all

Tried Einstein bros for the first time today. It smelled so good when I walked in and I immediately got hungry. The lady there recommended me the Santa fe. The salsa was a good contrast to the standard breakfast egg and cheese, and it created a unique flavor profile. My friend had the egg and cheese and enjoyed it also. Overall, it was a good experience but it didn't wow me, Gourmet bagels are delicious with jalapeño sauce #bagels #sauce read more

See all

Worst place to order online. Rude customer service . No help and the on line orders are completely ignored. Worst site . It's not the place it's the ppl that attend it and should be catering for it.NEVER EVER AGAIN Pics speak louder then words. read more

See all

This particular location of Einstein's is really hit or miss! I usually order the Tasty Turkey sandwich and some days it's great and other days, the person making my sandwich barely puts ingredients in my sandwich. I keep trying to give them the benefit of the doubt and go back. I just wish this location was more consistent with delivering a lunch sandwich that's consistently great with lots of ingredients and not just 2 slices of Turkey. They have a large selection of bagels to choose from and enjoy. Usually most times I've been here, the service has been quick and efficient. I'd recommend coming here if you'd like a good bagel. read more

If your a bagel place & you serve lunch you should have bagels ready to serve. Multiple customers walked out while I waited 25 mins for 1 bagel read more

Einstein Bros. Bagels - Current situation...been waiting 25 minutes for 1 bagel - Breakfast & Brunch Near Me - Alpharetta, Georgia

So I was driving by and the sign on the building caught my eye and so I decided to go check it out, now I love bagels so I have expectations and they didn't let me down! The Bagels tasted amazing, I had the egg and cheese bagel sandwich with orange juice. The staff was very friendly and patient with me and my brother and the place was very inviting and clean! read more

Havent been in years. $4.59 for a very small bagel w/cream cheese. Coffee was cold, all sodas were taped showing out of order. Asked for jelly and was told $1 per pack. Will not be back. read more

Great Lowes bagel service was very fast. Food was delicious. I would definitely eat breakfast here again.

Olivia answered my call and took a large order with essentially no notice She was efficient, helpful, and when the online system would not take my order she helped me solve that problem as well All in all a great last min save by her and her team! read more

I haven't been to this location in a few years. I was in the area so I decided to do an online order. Once I arrived no one was aware of where my order was, although it was past the 20 min pickup mark. The heavy set cashier with the glasses was clueless. Nonetheless, one employee with the short hair & glasses stepped up and apologized and took over making my order. This young lady turned a poor experience into a good one by simply apologizing and trying to be accommodating. I ordered the Texas Brisket which she made with love . It was delicious! I will definitely be back if the customer service that this lady demonstrated is a constant read more

See all

Hey Robert, Taking a blind eye to all your negative comments has not helped you at all. I've lived in Alpharetta over 26 years and, for as long as this place has been here, it is still a disappontment. The environment has gone downhill. Have you looked at your patio lately? Cigarette butts on the ground and broken fans? And let's not forget the people you hired who are less than welcoming. I get more of a welcome at the local McDonald's. Try to keep up with North Fulton standards or head South. read more

Einstein Bros. Bagels - Broken fan---danger - Breakfast & Brunch Near Me - Alpharetta, Georgia

We were visiting and needed something quick. I read some of the other reviews here and we had a very different experience. The tall lady with blue hair, sorry, I did not get her name, was very nice and was surprised when I did not want my bagels toasted, when my GF asked for hers toasted, she said, "that's my girl!". The bagels were fresh, tasty, cream cheese also yummy, place is clean, great coffee. To the negative reviewers, either the management turned this around or you could be the problem. We will be back when we visit again! read more

I don't usually leave reviews, I feel folks should be given a 2nd chance. But this is different. Olivia (or Olive) who is apparently the manager at this location basically did not care that her staff gave me 8 plain bagels instead of 8 Asiago cheese I ordered. She basically blamed me for not checking my box of bagels sooner that 1 hour (I was so busy prepping for an event I didn't get to check or eat the bagels the moment I picked them up). I just wanted to enjoy the Asiago cheese but didn't expect them to replace.. I just wanted to make them aware ... but she refused to even apologize for their mistake. My friends and I will never go back. read more

Terrible customer service the young lady who works there with a short hair think she's management is a horrible customer service person . Got my order wrong and would not put butter on my bagel and insisted on charging me. Don't frequent here terrible staff, and service. read more

Almost never have the bagels I want by the time I get there. Why not make more of this is a reoccurring issue?

Dear Robert B. Want honest reviews and feedback? Maybe rather than cutting and pasting a canned response to every negative review, maybe the corporation or franchise owner of this location would be more inclined to keep you employed by taking action rather than your complacent words responding to these reviews. In 10 years as a customer I've watched the decline of this location. Poor Attitudes of employees at the register, lack of cleanliness inside and out, broken refrigerator in lobby for weeks alongside broken and non labeled beverage dispenser, broken patio alarm, broken ceiling fans, cigarette butts on floor of patio, locked entrance doors, dirty windows and the inability for kitchen staff to double toast sandwiches is the just the tip of the iceberg, and I haven't even mentioned the lack of fresh taste. So Robert B, here's your real customer service challenge. Really care about your customers? Send me your direct contact information and meet me at this location with your executive team and prove to me you value the business of the neighborhood you serve. By the way, why does your profile picture feature a women's face and a man's name. No telling what gender you are! read more

See all

I almost always enjoy their bagels and cream cheese, but some of the associates are not friendly, considerate or welcoming. I came into the store to purchase a sandwich based upon the January 1-2 promotion. There was one associate taking orders and one associate making food. I waited close to 15 minutes for my food. A third associate came out from the back and started to help make the food. She called out when my order was ready. Apparently the cashier had never asked for my name; therefore, they only knew the food item purchased, not the person placing the order. The associate literally screamed at the top of her lungs announcing the name of the sandwich I had ordered. I initially could not remember which breakfast sandwich I had ordered. She continued yelling the name of the sandwich. When I finally approached the counter, she did not thank me or acknowledge me in a positive manner. Based upon my interactions with this employee, I am inclined to not return to the Einstein Bagels in Alpharetta on Mansell. Before leaving the restaurant, I visited the restroom. It was dirty. The trash can was completely full and overflowing, and there were no toilet seat covers. All three trash cans near the coffee and drink machine were also completely full. As I was departing, I noticed that there were 20+ customers waiting on the carpet for their food. read more

See all

A friend told me to check out Einstein Bagels while I was in the Atlanta area, and I'm so glad I did! I was on the go so I got bagels and lox to eat in the car and then several different types of bagels to take with me to toast at home. The bagels and lox was delicious plenty of capers on it which I definitely love and the rich cream cheese and salty lox were delicious on the warm bagel. The store is pretty large, but there's no indoor seating offered, everything is roped off. Masks are required so that was great. Next time in Atlanta I will definitely be back to check them out! read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Alpharetta, Georgia

Slow. Cold. And gave the wrong order. I ordered two bagels, both were not correct when I got home. Absolutely Garbage. Avoid. read more

Einstein Bros Bagels does a good job with bagels and coffee. I needed an afternoon pick me up, so headed over for coffee and toasted sesame bagel. Lots of different types of bagels on the menu and sandwiches too. Ordered from the app and it was ready when I got there, and they have the orders set on a table near the entrance. Totally contactless. This location has a really nice covered outdoor seating, which is the way to go with covid. Talked to the staff briefly when I got my coffee refill and they were very friendly. Only downside was limited coffee selection as it was late afternoon. Stopped in the bathroom and it was very clean. Convenient location near GA-400 and lots of parking in giant strip mall with lots of other stores. Worth a stop if you need a decent coffee and quick snack. read more

Einstein Bros. Bagels - Coffee - Breakfast & Brunch Near Me - Alpharetta, Georgia

Einstein bagels is my go to, but this was my first time in This location and I was BEYOND pleased!!! I was welcomed as soon as I came in, amazing customer service, and they very friendly. I was helped by Jasmine and Alveeda. Both were very helpful, and I enjoyed the drink and bagel sandwich they recommended. I will definitely be driving out of my way just to come back to this location. Customer service to me is everything. Thank you so much to Jasmine for her patience with me while ordering and making our drinks quickly!! She made both of my drinks correctly and well. I forgot to add: The store was also well maintained and clean. Clean bathrooms and quiet environment. read more

Einstein Bros. Bagels - Caramel latte and strawberry banana smoothie. Both tasted amazing and were made right. Thank you Jasmine!!!! - Breakfast & Brunch Near Me - Alpharetta, Georgia

The store in Alpharetta on Windward Pky was one of the worst I've been to. Before I could even finish my order they were going to toast the bagel. She'd already put it in the toaster and instead of getting another bagel she fished it out with a knife. My order was an everything bagel with cream cheese and lox only. It was put together so poorly that it fell apart when I unwrapped it. There was barely any cream cheese on it and the lox were in a lump. The bagel itself was terrible as I could barely bite into it cause it was so tough, almost like it was microwaved and overcooked. The employees acted like it was an imposition to make my order. Avoid this place. Robert B. In reading some of the comments it seems your responses are the same and nothing seems to be changed. The description in my review was pretty thorough and doesn't need a lot more added to it. Either fix the problems, which appear to be poor management skills, or you'll eventually go out of business. read more

This place is hit or miss. When it hits, it hits the spot! Don't go too late or you probably won't get the good bagels since they sell out pretty early of those. I would recommend the Farmhouse with two eggs! read more

Horrible customer service, the system wasn't working and they were talking like we're criminals or something, they were extremely rude, and then our food came out cold and they were still acted rude about it, I love this place usually but these two lady's were extremely rude to me and my mom and I did not appreciate how they treated us and then started looking at us weird! read more

After seeing some negative reviews, I was hesitant but it did not disappoint! Service was great and food was quality as always.

What is the point of curbside pickup if it is never delivered to my car like requested? This has happened both times I've ordered ahead for curbside pickup and had to go inside after waiting for 10 minutes and it's just sitting there getting cold when I go in. Super annoying. At least my order was right this time. read more

Dropped by here last weekend after picking up my Thanksgiving 5k Race number from Big Peach Running next door. This location sits off Windward Pkwy, less than a quarter of a mile from 400 (exit 11). This is my second time coming here, but it had been 3+ years since the last time. Parking can be hard to find when this spot is busy, since it sits in a location with other stores. It's on the end, so they offer up covered outdoor seating. I do like the layout and decor of the place. Tables, booths and bar type seating give you a few options. The framed photographs really caught my eye, which were whimsical. I was craving a bagel in lox, or a Nova Lox (their version). The guy behind the counter got my order started before I even ordered or paid. They also have many other types of bagel options plus pastries. Plus, they have doggie bagels which I thought was cool. I ordered a small coffee with my meal, and paid $10+. The area with the coffee was messy when I first went up to it, but they cleaned it up some while I was there. There were about 5-6 options and I settled on the hazelnut. Thankfully they had creamer and sugar containers, bc I love a lot of cream and sugar. I always feel like that guy in Office Space when I have to open up all those packets of sugar to get it to my liking. My bagel in lox was good but it wasn't much for what I paid. Not a lot of salmon, capers or onions. I was still hungry when I finished it. The coffee was the best part (their brand is Caribou that they use). I saw the bad reviews on this place with service, but I had a good visit. It does need to be tidied up a little more. I used to eat Einsteins more often but $10 for a quick breakfast is slowly becoming not the norm for me, and still hungry. Certainly not a bad option if you're right here, but I'm not planning to eat here again soon. read more

I love Einstein Bros. Bagels. The bagels are high quality, fluffy and delicious. My go to is the plain bagel and shmear. Coffee is also very good here. The location is clean and spacious and the staff has always been friendly. read more

i paid for extra shmear... VERY hit or miss here. some of the crew is lovely and some are... not read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Alpharetta, Georgia

The staff was nice and patient. This business has a pretty ridiculous policy where a box of 6 bagels is not allowed to be heated. If you want to eat in the restaurant and have a family of 4, prepare to eat cold food. I could get the same thing at Walmart if that's the case. I ended up ordering 6 individual bagels so that they would heat them...... the business has lost all perspective when it comes to being a restaurant it seems. read more

Bagel and Caribou what a deadly combination. The bagels are fresh and tasty plus the gwrden veggie smear makes it even more amazing. I was excited when I got to know they have Caribou coffee as there hot chocolate is soo amazing. The closet we have is located in buckhead area and there have been times where we have driven there to get just hot chocolate Overall a great place with great bagel options. Do check this place out read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Alpharetta, Georgia

Two days in a row with our order fulfilled incorrectly. Today was a mobile order so there shouldn't have been an issue but both my bagels were ordered toasted and they were not. Tough to each a cold bagel with cold butter. Yesterday we were given the wrong muffin. If we ate on site it could be corrected but as a Togo order it's a lose when we are miles away. Be sure to confirm your order before leaving. read more

We ordered food for 12 volleyball players plus parents and coaches -- breakfast and lunch -- with complex personalization and Avita's team in Alpharetta GA nailed it. Food was fresh and delicious, too. :) read more

Worse Einstein bagels ever . Terrible staff and service . Wouldn't suggest my worst enemy to go here

Bagel quality has gone downhill, even the recipie seems different. Bagels previously had plenty of toppings and were soft and fresh now they tend to be dry and hard with very little topping. The green chili bagels used to have good green chilies and cheese now it seems there's no cheese and almost nothing but the inedible "skins" of the green chilies. read more

if I could pick a zero I would. We stopped at the store off Windward Parkway. Every thermos of coffee they had out was cold. Not luke warm - cold. I asked one of the counter help to microwave it for me and she left it in for 10 seconds and it was still cold. Then after waiting for 25 minutes for our sandwich we were told they were out of the bagel we ordered so had to switch. They were out of almost every variety. this is at 12:00 on a Sunday.... Dont waste your time coming to this place. Terrible! read more

Great bagels but needs more tables/ updated seating area. Confusing where line to order begins and to go waiting ends

Ordered To-Go off the app, pay $7 for a drink to have the toppings left off. When ask for them, the manager on the bagel side asked the "manager" (Kristi) at the register to put them on for me. This "manager" (Kristi) brings a can of whipped cream, puts it INSIDE the lid and proceeds to fill the entire lid with it. When I ask for the caramel sauce that should be on top also, she proceeds to tell me "we don't do that here" getting short and incredibly snippy with me. This being the FIRST interaction I have had with her, I pull up THEIR app and show her exactly what I ordered. Then...she asks even more snippy and rude how do I want her to put it in there and WALKS OFF!! The employee who heard the whole thing comes over, takes my drink, looks at it shaking her head throwing it away, and makes it correctly. I asked her to speak to the manager, come to find out - she is one of the managers and the other snippy and rude employee - KRISTI is one also. I try to give people the benefit of the doubt, this interaction was extremely unacceptable to have with a "manager" and the WORST customer service I have ever experienced anywhere. Sure, the manager who made it right was great, the other snippy rude "manager" sadly overshadows the good she did. From other reviews I read, I am not alone with being treated poorly by the same manager. All the responses have been from a rep who clearly hasn't made the location any better form months/year of bad reviews on this same manager. This horrible manager needs to be replaced! Bottom line: Don't waste your hard earned money with this company, spend it where you are appreciated - like Starbucks. read more