TL:DR - poor customer service, poor scheduling, poor time maintenance, poor communication, and poor…read moremanicures. Will never return.
I was visiting friends from out of town. The 3 of us wanted mani-pedis. Because there were 3 of us, we made an appointment rather than just walking in. They told us over the phone to come at 12:30. We did. They didn't remember and hadn't written it down. So after a few moments of uncertainty when several of the 5 staff members looked at each other with questioning glances, the guy closest to the front door ("Tech 1") told us to pick our colors. So we did. We were ready with our colors by 12:35. Then we sat down to wait. They provided no additional instructions.
There were 4 pedicure chairs open, and while we're picking colors, one of the staff put her client right in the middle of the 4 chairs so that we could not sit together. So much for all-inclusive conversation. By the time they were ready to seat two of us, the client in the middle had finished. Instead of telling our third person that they were ready for us, they sat a woman that arrived *after* us. She had an appointment too, but she had made it that morning. When I asked my nail tech why she was being seated first, both he (Warren) and his colleague (Tech 1) sitting next to him ignored me. I was loud enough for the client to hear, though, and she asked if I wanted her to wait. I was so shocked that the staff didn't respond to my question that I just let it go. It was clear by that point we weren't going to get satisfaction.
The $65 pedicure was fine. Warren did a good job. The Mango treatment - mud, leg wrap, hot stone massage, etc - was nice. When it was over, we were shuttled to the nail dryer. After we sat there for a few minutes, Tech 1 asked if we also wanted manicures. Huh? YES, we'd said from the beginning that we wanted MANI- pedis. He was snippy with us even though we were doing our very best to be polite. At this point, I began to wonder if they were working there under duress. ____
The manicure was awful. I told Tech 1 what nail shape I wanted, and pointed to the nail that already had that shape. He proceeded to file my nails into oval points, not the soft square shape I asked for. When I asked for my nails to be flatter, he filed straight across to create a coffin nail effect. While I still maintain my youthful goth tendencies, that was NOT what I asked for. Again, it was clear I would get NO satisfaction. I paid the $87.50, Tech 1 finished with the polish, and I sat under the nail dryer again. _____
Tech 1 did my friend's nails too. When she was done, we dried under the dryer for a bit and then used the professional setting spray to ensure dryness. We left vowing never to return, and within hours, the manicure was smushed and creased.
