Estoy tan agradecida con el equipo de Diamond Automotive por todo lo que han hecho por mí (y mi…read moreauto)! Desde que llegué a sus puertas, frustrada luego de 3 estimados, y agonizando sobre cuánto iba a tener que pagar porque el que le pegó al auto no tenía seguro y yo no tenía que gestionar a través de mi seguro, Andrés Cortes me dio gran esperanza al buscar alternativas de piezas de calidad pero económicas. Se notaba que sabía de lo que estaban hablando y se notaba que el esmero, sin prisa, con toda la intención de proveer servicio al cliente de excelencia y profesionalismo. Me dieron ganas de hacer arreglos adicionales que hacía tiempo pensaba hacer, como el bumper de al frente y el bonete. El resultado fue mucho mejor de lo que pude haber imaginado. Mi auto es bastante viejito, pero yo lo trato como una quinceañera y ellos hicieron lo mismo. Trataron a mi auto con el mismo esmero como si fuera una Range Rover! No me hicieron sentir que me estaban ajorando para contratarlos y, una vez los contraté, no se olvidaron de mí. Me ayudaron a coordinar el alquiler de auto, me mantuvieron al tanto del estado del arreglo cada vez y el trabajo se hizo en mucho menos tiempo del que pensé. Mi auto quedó como nuevo a un buen precio! Especial agradecimiento a Andrés Cortes y Henry por su esmero! I am so grateful to the team at Diamond Automotive for all they've done for me (and my car)! From the moment I came to their doors, frustrated over the first 3 estimates I'd gotten for my rear end collision, and dreading how much I'd have to pay out of pocket because the person who hit me was uninsured and I wanted to avoid my insurance, Andre's Cortes gave me some hope as I noticed he knew what he was talking about and wanted to help me find financially sound but quality parts. They were knowledgeable, professional and had a true sense of customer service. It made me want to fix additional parts I'd been meaning to have painted, like the front bumper and hood. The end result was so much better than I could have hope for. My car is iolllld , but I treat it like a teenager and they did the same... they treated my old car as they would treat their Range Rover clients. I'm so impressed with their prompt and excellent service. I never felt rushed by them to sign up with them and , when I did, I never felt like they forgot about me. They even helped me coordinate my rental car pick up, kept me informed of my car's status and were much quicker than anticipated. My car looks brand new at a very good price! Special shoutout to Andres Cortes and Henry.

I was T Boned about 4 yrs ago and was recommended to diamond.... I advised them that my radiator…read morewas cracked or damaged as it was leaking when they towed it and there was fluid all Over the floor as well they insisted it was not 14 days later the car was ready for pick up as soon as we left the lot and got on the expressway the car started to overheat I called immediately and they told me to bring the car back we went back the next day having to stop let the car cool down and etc until we got there they looked at it supposedly and said there was nothing wrong with it again in the way home cars continuing to overheat the say lifetime warranty but they didn't even do that they literally dismiss us like nothing my husband ended up having to replace the radiator himself as the radiator was IN FACT DAMAGED!! Then the hood that was supposedly realigned wasn't on the expressway driving I notice the hood moving up and down immediately called was told to bring the car back we did and they basically insinuated that we had done something to the hood that that was not their fault or how they do business well let me tell you apparently it is! I took back the car 2 days ago as the car drivers side door was making a noise when closing the wind sounded like it was coming thru the door window and etc my husband only took the windshield panel off and saw wires were not taped or out together properly they were cut and all over the place we had been having to change the battery and the alternator battery 3 times and alternator 2 times! We were told to bring it in no problem supposedly the door was "replaced with a new door only to wind out when they pulled my file from the accident repair they put a used door they took the panel off immediately they said the speaker just dropped out of the door and it was want even the speaker that belonged to the car. that same day we had to rent a car to leave the car so they could go over it when they took the car the gentleman came back and said that wasn't work Diamond had done that someone else had touched the car after they repaired it! Again insinuating that we had done something to the car door that car had not been touched repaired or etc by anyone and never had another accident since then how are you gonna sit there and basically say I'm not saying your not telling the truth but your lying and someone has touched the car! They told me it would be fixed and no problems.... Now tell me how it takes 2 days you tell Me that you put clips fixed the wiring and etc as soon as we left the lot went to return the rental and close the door and sounds like something fell off broke or etc everytime the door was opened or closed it was making the same noise! Had to run some errands and my husband looks back to get my purse and notices the back panel had been removed and not out on properly now please explain what my back drivers side door has to do with the front door!! Why were and why did u touch my back door when there was no need we got home my husband had to take the a k door panel off to see that the clips were loose it hadn't even been put together properly like wtf and then in too if they have to then take the front door panel to see what it was that was going on.... He takes the door panel off the clips for the windows and locks wasn't even out together properly the screws were loose all they did was get all the wiring that was cut and loose and wrapped blk tape on there they also blamed us saying that the metal in the door was cracked and we had something to do with it but would repair it again my husband had already taken the panel off only to find again wires taped together and a bolt and a piece of metal that had come off from where they said they were going to fix it! I will never recommend Diamond to ANYONE!!! A company that supposedly prides themselves on their work and does half ass jobs then makes me wait to day to take up wires and put a bolt on the metal door made me waste $200 for renting an economy vehicle for 2 days so what was it that was really done with the car. O besides the free "soft wash" they did!! No reason to have kept my car for 2 days when before we even left to enterprise the panel was already off and has started working on it they made me waste $200 for no reason it was something that could have been done right there and then if that's all they were gonna do was out tape around the wires and then "fix the window and door" and that didn't even happen the window doesn't go down anymore its getting jammed just like it was before they actually took the speaker that was in the car and kept it threw it away or I don't know left those wires uncovered like really! It wasn't even worth the trip back to diamond for what more shitty service and being accused of doing damage to a door and bolts that require special tools is bullshit! God forbid ANYTHING were to ever happen to my car I WILL ABSOLUTELY NEVER EVER EVEN BOTHER TAKING IT TO DIAMOND!