If I could give this practice a 0 star review I would…read more I was a patient at the james island branch of palmetto primary. I would not recommend this practice for any amount of money in the world. I was told that per the American medical Association. I had to see my primary care physician every three months. Turns out that was a LIE. It was company policy not the American medical Association's policy. Turns out they lie about a lot!!!!! I'm furious!!!!! I was also told that I could do telehealth appointments once I moved out of state. When I signed on for my last telehealth visit, the office had no problem taking my payment. About an hour before my appointment was supposed to start I received a phone call from the office saying that the doctor could no longer treat me because I lived out of state. I ended up having to call the office manager and pitch a fit because they were gonna keep my money for the appointment even though it was their fault for not informing me that they could no longer see me. When I asked how long this policy had been in place the receptionist told me they'd known they couldn't see out of state patients for 2 months before my appointment!!!! Do not trust this practice do not trust the doctors that run this practice. They are all about the money and could honestly care less about the patient. What an incredible disappointment.

Mount Pleasant Location: I would give this office zero stars…read moreif it'd let me. I had an extremely frustrating experience with this office and would strongly caution others. I originally came in for a routine physical, which should have been fully covered by my insurance. Instead, I was billed for standard services like bloodwork. It took SIX MONTHS of repeated calls and back-and-forth to get this addressed. Every time you call, you're routed to a call center, which makes resolving anything even more difficult. After reading other reviews, it seems like this is a common issue here. On top of that, basic accuracy seems to be a problem. I'm 5'10" and fully grown, yet they initially recorded me as 6'1". When I questioned it, my chart was later updated to 5'6" -- which is wildly inaccurate and concerning. The most frustrating part: I specifically went in last fall to establish care and ensure continuity for a prescription after moving from NC. I clearly explained that I didn't need a refill at that time since my previous doctor had just sent one in. I was told that was fine and that I could simply call when I needed a refill. When I called today, they refused to fill it and said I'd need to come in for another appointment and pay again -- completely contradicting what I was previously told. Overall, this office is disorganized, inconsistent, and incredibly frustrating to deal with. I would AVOID AT ALL COSTS.

Dr. Purser was my PCP. He falsely documented at my last office visit...he said horrible,…read moreirreparable, things about me...things that will affect my ability to get optimal care at any Roper St. Francis facility moving forward. I asked him to correct it, and he refused. His office manager called and said they could easily figure it out by listening to the recording of my visit. WHAT? This piece of crap did audio recordings of all of my office visits, and NEVER informed me. It's called a HIPAA violation. And him refusing to correct his false comments in his notes is called slander. I wouldn't do this to my worst enemy. What kind of a sick, demented doctor secretly records his office visits with you? Lawyer time!

I have been a patient here for 1 year (I am not one anymore). This year I was scheduled for a…read moresecond physical with dr.Noemi Pagan.. I arrived and they informed me that their staff schedule it wrong and it was just a check up. I said I would reschedule and come back for my physical because that's all my insurance would cover. Dr Pagan said it was fine and she could do the physical while I was there. She then proceeded to do a full physical and full panel blood test. Then a month later I start getting huge bills for this visit. I called my insurance and they said it was not billed as a physical. I called the office to ask if they could change the bill to a physical and they refused (I actually called and spoke to them several times). Dr.Noemi Pagan even refused to admit that she did a physical. I am now stuck with a very large bill that I can't afford all because this Dr lied at the time of the appointment and isn't even humane enough to change the billing code when she knows she did a physical that day. DONT GO HERE OR YOU WILL BE UNJUSTLY BILLED AND THEY DO NOT CARE ABOUT YOU AS A HUMAN.

Dr. DeCastro is lovely, and exactly what you'd hope for in a primary care physician- attentive,…read moreintuitive, reassuring, kind- and very communicative, too. Additionally, the Sewee Family Medicine's online portal is great for med refills, access to labs, scheduling appointments, etc. Super, super pleased. Highly recommended. Thank you, Dr. DeCastro!

I was so surprised to see Dr. DeCastro with a low Yelp score...but I see after reading the review…read morebelow it was someone frustrated with office procedures vs. Dr. DeCastro's actual care (a shame for her to get bad marks for that!). Dr. DeCastro is a gem--smart, caring, and willing to spend the time it takes to listen to you and search for answers to problems that aren't immediately apparent. Although she is very much Western and academic in her approach, she doesn't dismiss the benefits of alternative medical therapies, assuming there is research to support them. Very glad to have found her.

Stumbled across Dr Nicolette's office because it was close to home and I needed a doctor that could…read moredo some quick blood work for CBC my work would fund my HSA for doing. The receptionists here are great and super friendly and helpful. Dr Nicolette was very warm and friendly as well. Took time to actually talk with me as a new patient and seemed interested in developing a relationship beyond just this visit. When an issue with the bill, the staff here actually worked with me to get that changed so that my visit would have been covered by my insurance. There's no way a Dr with one of the big hospitals in the area would have cared enough to do that. I don't actually go to the doctor much, as I'm (luckily) a pretty person. But I've actually been back to Dr Nicolette this year for a back issue and he displayed the same warmth and caring as he did my first visit. Anyway, I just wanted to write a positive review for the guy because I think he deserves all the praise he can get.

I am a huge fran of Dr. Rowe and his entire staff. They have cared for me and my family for…read moredecades. A family practice is what they truly are, in a modern up to the present skills and knowledge with a history of caring for all of my family. We are truly blessed to have East Cooper Family Practice as part of our community. Gretchen Rhodes

Dr. Mikola is a family man and a humble doctor who asks the right questions, listens, explains…read moreoptions --- all without judgement. His PA, Bill, is wonderful to work with as well, and Nurse Linda and Ebony are always cheery when taking vitals. It's always a breeze for a visit, and they get you in and out quick with the correct tools for better quality of life. Awesome group.

My daughter had flu like symptoms and we were able to see Andrea the next morning at 10:00am. She…read morewas so nice and we tested positive for Flu A. She sent our prescriptions to the nearest pharmacy and my daughter was on the way to recovery in 45 minutes. This is a very unique looking urget care facility and felt very inviting. Thank you Andrea for helping some visitors to Charleston.

I was on spring break with my son and his girlfriend when his girlfriend got a terrible case of…read morefood poisoning. We were all a bit frantic after a long night of her vomiting and more, I was able to call and schedule an appointment that morning and the person I spoke to was so kind and reassuring. His girlfriend could hardly walk because she was so sick. They went above and beyond to take care of her and deal with our anxiety of worrying about his girlfriend and finding our way there. They don't deal with insurance because they are a small practice, but give you everything you need to file with your insurance company. I was actually shocked that the bill was only $300! We saved hours by not going to the emergency room, got better treatment and just felt very grateful to find this place.

Last night I met with Dr Helen Sloan and her office manager (aka: hubby) Mr Andy to get my medical…read moreimmigration forms done. Dr Helen is one of the FEW medical doctors in Charleston and surrounding area who are UCIS approved, let alone as experienced as they are. What an absolutely delightful couple of humans. They were so thorough with everything. They explained the process, did up the official forms and were so good with me and their other patients. They had their ducks in a row as far as knowing what needs to be done and educating their patients with what not to do. VERY IMPORTANT because the immigration process is so intimidating and complicated. Their office is located downtown so I was a bit worried about parking. However, they own the parking lot and building across the street so I was able to park for free. Their office is located in a very old building but the way they are set up works really well. Clean and organized in a tiny space. Mr Andy is totally on top of the latest requirements for UCIS and easily navigated and answered all my questions about the form. When they send you to the nearby hospital for bloodwork (included in their fee), they give you 2 maps and verbal directions on how to get there, where to park and the hours of operation at the hospital. They really want to make sure that their patients get there and have no worries. Such a personal touch!! Their fee is the same as 2 other doctors I called: $189. They do give a slight discount when a patient is paying cash (vs paying with credit card). They took the TIME to chat with me, get to know me, share with me about their own history and life's journey. That is so rare for medical doctors to do these days. I highly recommend calling them first.