Chris and the entire staff in the parts department were awesome!! Extremely knowledgeable and…read morehelpful. Chris went way out of his way to make sure I had everything I needed for my repair project. It's safe to say, they know more about my RV than I do. And I've had a few over the years. I'd drive past a dozen places, to come back to this one.

I am the proud owner of a Rockwood Sig 8626 RBS. Just WOW!!!!! I wish I could give more stars to…read morethis crew! My entire experience with this particular General location was incredible from start to finish. I will start with my first text messages and meeting with my sales manager George. He was knowledgeable, patient, supportive, personable, and reasonable. He was absolutely stellar during both the negotiation process and the closing process. He made me feel like family the entire time and definitely left a lasting mark, that will keep me with General for all of my future RV needs. Samantha, who did the walk through the day of my delivery was also awesome, sweet and thorough. I was running 2 hours late (out of my control) and she was flexible and kind about it, showing me nothing but smiles and grace! She even set my puppy and I up to stay the night in their lot, since my drive that night was going to be 4 hours and I was exhausted. Safety first with this bunch! Ryan, who not only perfectly installed my weight distribution hitch (with several roadblocks due to my negligence with a trailer hitch key AND my tardiness) but also went above and beyond with sharing his personal RV experiences/tips/tricks. His technical expertise was comprehensive and meticulous. He was also SO loving to my puppy, who I had to bring with me that day...making sure she stayed cool in my truck. Even when he was finished with the job, he brought her water and love while I was inside with finance. He walked me through my entire list of questions that I had the next day, still tweaking a few things to make sure my rig was perfection and that I understood every nuance. Now that is incredible customer service! I also want to through props to Tom! While on site, I had some mechanical issues with my new truck (which was my tow vehicle). He went out of his way to make sure that my vehicle was safe to drive home, as well as taking his precious time (it was past closing time) to educate me on the problem, how to remedy it, and how to discuss it with my mechanic who sold it to me...making sure I understood their liability and how to approach the situation to be successful. GRATEFUL! This is a long review because I am still feeling SO much gratitude for my experience with General RV in Winter Garden. I feel like not many customers get to say that after making a major purchase like this. I usually hear horror stories and this experience from start to finish, was like a dream. Thanks ya'll!! Lily and I will be back for sure!