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7 years ago
The point of sale system is pretty weak, took them a long time so sell me a prepaid card. However, the rates are good and the sales person was nice. read more
Unit 1156
Ariel Way
London W12 7GG
United Kingdom
Shepherd's Bush, White City
07815 237399
Call Now
Visit Website
https://ee.co.uk
Hours
What time does EE open?
What time does EE close?
Does EE have parking?
Yes, EE has parking options.
People searched for Mobile Phones 160 times last month within 15 miles of this business.
Amazing and quite loaded with older video games for the past gens of consoles. Definately recommend…read morevisitng it and would so visit it again.
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This a small branch of the ubiquitous mobile phone shop, which seems to be taking over the UK's…read moreHigh Streets. Actually, it's rather useful in Earl's Court because there's not much choice in the area, unless you're prepared to trudge over to Kensington High St, or try some of the dodgier back-street looking places. I happen to have their own tariff (Fresh) which suits me, but they are useful for accessories (I needed a phone charger and a new SIM card) and bits and pieces. They don't keep an especially large range of phones in stock, but can order items in if necessary. I haven't tried this angle of customer service, but they seemed helpful and straightfoward enough for my specific needs.
THis is a small mobile shop that sells all sorts of mobiles from old classic devices to new…read morehandhels pda's. Their really is something for everyone, and if your felling a bit down because they don't have the phone you wanted, don't worry they will order it for you from another branch if possible or they will assist you in finding a similar device.
Friendly guys who do mobile phone, ipod, pc repairs and phone/iPhone unlocking. Just got an iPhone…read more3GS unlocked today (30 June 2012) for £20. A very reasonable price and a professional service.
Got my MacBook repaired here the guys were fast the job was done in a day and I paid only 45…read morequids for it. Now, after a month, the laptop still works perfectly so I guess the guys there know what they're doing.
I'm not a big fan of this Apple Store location, it is located in White City, London, while a useful…read morebrand to have within Westfield London (A HUGE shopping mall!), this store does feel a little scaled back compared to other physical Apple location in the city, even for a mall location. As always, there is a good selection of Apple merchandise to browse and demo from the iPhone to the iPad, from Macbooks to the Apple Watch and the staff seemed friendly enough. There isn't a visible large screen / Today at Apple section, which you'd find in other larger Apple stores. Appointment availability was adequate, but this did seem one of the more difficult branches in the city to get an appointment, I'm not sure if it is because of staffing levels or the location. PRO TIP: There is an Express Pick Up location downstairs if you're picking up an online order, so make sure you have ordered your items into the right place. 3*
The shop has through quite few refurbishments due the large scale expansion of Westfield's…read morebusiness, But overall, this has not affected Apple's reputation for outclassing anything that is trying to get in its way. The shop front has plenty of potential and a whole new range of new products as per usual. It is literally still the endpoint of all your technological requirements and probably will be for years to come.
The Apple logo is synonymous of its own design and feature.
Fantastic service in a desperate time of need when my phone linked to O2 was stolen. The team, in…read moreparticular the Lead Shop Adviser/Manager, were incredibly thoughtful, caring and went above and beyond to help me lock the stolen phone and compromised details as well as assist with a new phone.
My husband had looked up this store before we left the USA. Shortly after arriving in London, we…read morewent to the Westfield Mall and located the O2 store on the second level. We were promptly and warmly greeted by Jerome. After we explained that we needed to activate our cell phone with an O2 SIM card, he took us over to Luke. Jerome offered me a place to relax and gave me a bottle of water. What I noticed that was different here was that they did not pounce on you upon arrival and try to sell you something. They listened to your needs and then addressed them. Luke had our cell phone up and running in no time. I happen to meet the General Manager, Matthew, and another Manager, James, who explained the stores philosophy. All of their employees are paid a salary and not a commission. That makes for a stress free shopping experience. Our compliments go out to O2 for a very attractive store and caring employees.
When looking to get the latest phone on the best deal, one might go to Carphone Warehouse as they…read morecompare the prices of most of Britain's major mobile phone networks from O2 to Vodafone. Other networks, of course, include EE and Carphone Warehouse's own network, ID. Most of the contract prices were competitive, but I don't really like using Carphone Warehouse as I often find there to be better deals perhaps if you go directly to the network, then you perhaps benefit more from the network's exclusive tariffs, however by putting things together in one store does make it easier. This store is huge for a branch of Carphone Warehouse on the lower floor of Westfield London in White City, the store its-self is modern, and stands out and is probably one of the nicer branches of Carphone Warehouse I have visited, it also has numerous phones on display including a large Apple selection, if you're looking at picking up the latest iPhone this store is so much quieter than Apple's store elsewhere in the mall, meaning you don't have to fight as much to get your hands on the latest device. The staff didn't seem too eager, which surprised me as I'd presume they'd want to come over and help customers and help sign them up on the latest tariffs, because that's what they work for. I did find there to be a lack of information on tariffs at the devices, as they seem to prefer a more personal, salesman approach here, but I don't see why they can't do both with a rough estimate of quotes perhaps even loaded onto the device, as I have seen this before such as at Three on Oxford Street, which is just a short bus ride away from here. I find it interesting one of the few providers to do this, actually don't have a partnership with Carphone Warehouse so you can't shop with Three here. The store does stand out and is one of the nicer phone shops, and Carphone Warehouse stores I've visited, despite some flaws with the staff and presentation of prices, it is still a big, modern store which can be a fine example of all other Carphone Warehouse stores, many of which are crying out in need of help. 4*
Worst customer service! They didnt tell me that my phone is already in the store before the…read morelockdown! I didnt even know!!!! Now i still dont have my phone, already a month since i purchased. Ive been communicating with the agent in the webchat, they couldnt give me information about my delivery! what kind of customer sevice do you have! People will not trust you anymore!! I shouldnt have trust this company! Too many people is complaining how customer service provides for their customer! This is the worst company! Carphone warehouse, WESTFIELD WHITE CITY WORST SERVICE!
Went in for a cracked screen ended up with damaged motherboard. Quick to dismiss customer. Plus I…read morepaid for a screen protector and he didn't fit it. Had to go back twice.
From the owner: Mobile Phone Repair, Unlocking, Sales and Buyingread more
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Got a great deal on 3 adapters and two sim cards. Whole process didn't take even take 10 minutes…read moreand it was completely compatible for my imessage, whatsapp, and other apps like youtube, chrome, etc. Ai and Evangeline were very helpful. Highly recommended
This location was friendly, easy to work with, and Mihaela was the Best!! She helped in numerous…read moreways. We thought our SIM card was running low, but she checked it for us and showed us how to check. Good news , we didn't need it. Best news, we remembered and forgot we left our original SIM card on our previous visit and she saved it for us. Excellent service!!
Very helpful and friendly staff, CPW online screwed up my original order, but thankfully the store…read moresorted everything out and I got a £100 worth of freebies, which was nice. Tip of the day: if your thinking of spending a large some of money on a phone, go to a store
Although I`m not a customer of their network, I will say they are especially helpful when you…read morerequire accessories. I needed a car phone charger to go with my new mobile. They had the item in stock and were up to date with pretty much in regard to the latest items.
Very pleasant experience at this store when trying to setup a new mobile for the UK. It was a very…read morebrief wait to speak with someone, and once available, she was knowledgeable about the plan differences, and provided a few additional tips to help us down the road. The mobile service itself was then activated quite quickly, and up and running within 3-5 minutes of purchasing it in the store.
I don't mind you coming here, and wasting all my time…read more I guess you're just what I needed! The Cars must have been singing about Carphone Warehouse, because, for real, they had just what I needed! And I didn't have to waste any time while at Carphone Warehouse. I needed a smartphone while in London and some Yelpers recommended checking out this place. Jimmy was the man! He helped me pick out a reasonably priced Android pay-as-you-go phone. It had most of what I needed, didn't cost an arm and a leg and it was activated before I left the store. Loved having the "mobile" while I was there because my US Droid X cannot be used overseas due the system and lack of a removable SIM card. With my Samsung, I looked just like everyone else...looking down at the screen on the phone rather that watching where I was going. Awesome! _______________________________________ * the Cars rocked, even if they were from the Boston area http://youtu.be/9hwE0slNd3Y
I came here to purchase a phone when on vacation from the US and they were very helpful with…read moreexplaining all the prepaid options. Yeah, I'm kind of biased to the fact that UK celluar service is so much cheaper than it is in the US, but all that aside, it was a quick, easy good value here. The only annoyance came along when I couldn't make my purchase using my credit card. There is a chip and pin system that isn't used in the US that they require for purchases over 100 pounds, so even though they take credit I had to run across the street for cash.
I visited the store this afternoon (26.3.24). The attention and care offered by employee Saara was…read moreas astonishing as helpful. THANK YOU: Dr Agnes Kory
If you have an issue with your O2 things, just go there - this store is one of the few branches…read morewhere staff are competent, helpful and friendly. They helped me out more than once! I guess, we all have made our mixed experience with telecom companies. Dealing with support lines etc. was for me often a source of frustration and I try to avoid it. As it happened, I replaced my iPad with a brand new iPad Air. Unfortunately, Apple had decided to change the size of the SIM card, so I could not just continue using my existing SIM I bought at the Apple Store about two years ago with a tariff specifically for the iPad. After the online support chat was not too helpful, I walked into the O2 shop on Putney High Street. I should have known better. Once again, the customer service was appalling - they went so far to say that what I was asking for was not possible. And asking the customer to do the registration of the new Nano SIM on their own mobile phone, that does not even support Nano SIMs, is not really a clever move. Because I had similar experiences at the Fulham Broadway and the Putney High Street branches before, I decided to give O2 a last chance and the next Saturday, I walked down to the O2 shop at 134 Oxford Street. In the past, they were always friendly and competent. And once again, the customer service at this particular O2 branch was great. The guy was very friendly and efficient, he knew what he was doing, he was explaining the options and sorted everything out for me. Thanks only to him, I continue to use my O2 SIM with the iPad Air. It is really surprising, that mobile phone companies make it more difficult for customers to stay, than to change...
Been here quite a few times to get sim cards, phones etc and they've always been pretty helpful and…read moreinformative. I did have one time where I bought a cheap phone to travel with and they managed to sell me a phone that didn't accept foreign sims (doh) but apart from that I've been pretty happy with the service. They're also quite calm most of the time in terms of queues etc.
It can be quite a stressful time going to the dreaded mobile shop say for an upgrade or the tedious…read moreamount of time spent on making a new contract. It all seems worth it in the end though when you are satisfied with the phone you have and your new contract don't cost an absolute bomb! Maybe that is why I would recommend the carphone warehouse as its reasonable prices and excellent customer services who hypothetically hold your hand all along they way!
The staff has very bad clients, I had questions how better to use phone and what they can offer…read moreconvenient for me, but one man, he was very rude with me, and left me alone at his table without any explanation , I had to ask someone else who also couldn't help me at all. Very disappointed with such workers in stores ,
the service was good and I ended up getting what I wanted. I was given a number to call them back…read moreif I had any difficulty with my phone. They were very helpful and a lot better than the Carphone Warehouse.