Today I had an oral surgery done at this location. The nurses were extremely calm & professional,…read moreensuring I would calm down & lower my blood pressure! They were so skilled in giving the numbing shots that I was able to breathe & relax. The office personnel also went through a lot to make sure my insurance paid the larger portion. I really recommend this business!

Save yourself heartache and money by going to this establishment. Their bedside manners are awful…read moreand have expanded to bring in more money to their pockets. Horrible customer service jus want to get as many paitents in with no care for human compassion. Not recommended

This is the worst dental practice. I spent 25+years working in dentistry first as an assistant…read moreand finished working as a manager. They don't care about their patients! I have many medical issues and after the extractions no one called to check on me. I also question Dr Freuen's surgical prowess. My mouth felt like soft ragged tissue. I have had teeth extracted and seen many teeth extracted and have never witnessed tissue looking like this. If you have to go to the practice see a different doctor

This is the South Hill Office - I came in with my 19 yo daughter who was referred to have her…read morewisdom teeth pulled. Since she is 19 she is considered an adult. The finance lady (Kara) had called her and told her the bill would be $1700. My daughter told the lady that she cannot afford that bill. The finance lady said oh don't worry about it. Insurance will cover most of that and the bill will be way less. I like to give you a high number just in case. She never called my daughter back. On the day of her appointment they brought her back and started her visit. Halfway through the visit and right before she was set to get an IV the financial lady (Kara) came in and told us the bill would be $1529. I was in shock and I asked why. She said we had used 62% of our alloted annual maximum and that we had to pay the difference in full. Mind you it is mid November and that my annual maximum would reset 1/1/2023. When I asked how much would it be in January she said oh I don't have those numbers. She then told my daughter "We discussed this." My daughter was so scared she didn't know what to say. Kara said we can do payments but who cares. It doesn't change the cost. This procedure could have been done in January for $1000 less than the current visit. I left furious and Kara basically said well your daughter is 19 and I do not have to inform you. But I will take your credit card. So after my daughter had her procedure she explained to me what Kara had told her. She NEVER called her back with an updated estimate and they WAITED until she was in the chair and about to get an IV to spring that bill on her. Mind you she is 19. If I was not there how in the world would she have paid that? And what would they do at that point? Put her on a payment plan? Make her open a credit card? This is SO SHADY. You deceive her with an amount. Tell her don't worry it will be way less, get her in the chair halfway through the exam and then spring that 1529 bill on her. That is completely unfair. You could have put her into a debt that she could not pay as a 19 yo. You basically deceived her. And then when I came out furious Kara basically blamed my daughter. This was her fault. She never gave a real estimate, told her it would be way less when she said she can't afford that and then said nothing until she was about to have a needle put in her vein. I plan to file complaints with my insurance company, BBB, notify my dentist and dispute my card. I have never been put in a position like that before. If it was me I would have completely walked out. But because it was my daughter what am I going to tell her? Get up we are leaving? And what would you have done to to her had I not been there. Please do not use this place. This was so awful what they did. I felt bullied into a bill that was unnecessary and cost me $1000 right around Christmas. I don't like being bullied.

Who owns this business? - we saw them in 2017 maybe? we had duel insurance and so we had little or…read moreno out of pocket ever for dental. We were presented with a large bill. We questioned it and thought they'd resubmitted the bill for payment to our insurance never heard from them until some women named Michelle Olmsted DDS turned this bill over to collections. We'd never seen her EVER! We have contacted the Washington state Attorney General and filed a complaint.

Highly recommended!…read more Dr. Robert DesRoches Jr. and team are great at what they do. They offer the perfect combination of professionalism mixed with a genuinely caring attitude. The work they did on my teeth was thorough, with them talking through each step, explaining what they were doing and why they were doing it. I couldn't be more satisfied with their work and trust them with one of the most important aspects of life, my health.

Dr. Clayhold replaced a failed implant that became severely infected after surgery. I was in the…read moreprocess of moving out of state and called their office to inform them of the golf ball-sized infection in my extremely bruised face. While they called in an antibiotic prescription it didn't help. When I tried reaching Dr. Clayhold after hours on his cell phone, it went to voice mail. I ended up needing emergency surgery ($3,000) from a different surgeon to have the implant taken out. Not only did Dr. Clayhold and his practice refuse to reimburse me for the work they'd done, they suggested that since I was able to drive 100 miles to the "new" surgeon, I should have driven the 400 miles to their office for them to take care of it. As it was, given my pain level, I was in no condition to make either of the trips and had to find someone to drive me to the closer surgeon. Dr. Clayhold's office did offer me an insulting $500 "hardship" credit to my $5,000+ procedure, which included a $1,000 robotics upcharge less than 24 hours before surgery, related to my bone density. The entire experience was a nightmare. I was on antibiotics for nearly a month, missed several days of work, and $8,000 later, I still don't have an implant.

Dr. Clayhold and staff are amazing! From bubbly "Sandra" in reception to the after care appt by Dr…read more Clayhold I would highly recommend this place! - very professional nurses that explain EVERYTHING before hand about procedure, they even put everything in writing - billing is explained before procedure and explained accurately so there are no surprises I rarely write reviews but my husband has been seeing Dr. Clayhold for the past 2 years and has been very well taken care of. He has been in about 10 times for bone graphing/tooth extractions/implants...And wouldn't regret spending the money to get everything taken care of correctly!!! I recently had all 4 wisdom teeth extracted and had no problems pre or post procedure! You will not want to go any place else!!!

Worst fitting dentures ever, had 2 apps and when I went in they did not have me scheduled in spite…read moreof the fact I had a card with the date and time on it...never called me back to reschedule and at that point because if the I'll fitting dentures...I gave up on them...I'll go elsewhere after the 1st of the year..just too bad for me that I still owe on the 2,000 they charged me...SSI doesn't cover the entire cost...I Do Not recommend them at all! Highly disappointed!

My recent visit went well. Kelly did a good job cleaning my teeth and Dr. Johnson was warm and…read morefriendly. Pleasant experience and Staff was on time.

Dentures & Dentistry was an amazing experience. The staff was very helpful and they made sure that…read moremy dentures were fitting comfortably at every appointment. Dr.Johnson would join some sessions and ask me some questions, and after I answer, guiding me with the correct answers explaining why the procedure would work better a different way! A positive and calming place to be!

I recently switched my dental care to Dr. Eliassen after receiving a stellar referral and I'm so…read moreglad I did! While my previous dentist was fine, I started feeling uneasy about the amount of work being recommended (fillings, crowns, etc.) that didn't seem urgent. I wanted a second opinion, and I'm grateful I found this office! The dental office atmosphere felt warm and welcoming--not cold or sterile like many dental offices. The entire staff was friendly and genuinely kind. Tammy helped get me set up as a new patient and was amazing. She made me feel very comfortable during my perio charting, which not all offices do. As someone with some gum recession, I really appreciated that they take this seriously and track it closely. Dr. Eliassen was so wonderful. She was thorough, patient, and generous with her time. She walked me through my x-rays, explained everything clearly, and even fixed an enamel chip I had (which fixed the cold sensitivity that I was experiencing). Overall, I had an excellent experience and for the first time in a while I'm actually looking forward to my next dental appointment. Highly recommend Dr. Eliassen and her amazing team!

19 June 2023 Over…read morethe past many years, I have had my teeth cared for by the experts at Integrated Dental Arts, PLLC - Katherine M Hakes DDS, Jaclyn M Eliassen DDS, James A Garduno DMD. Every single time I have been there, I felt that each one in the office cared for my dental health and wanted to provide the best services possible. In my opinion, they have exceeded my expectations especially when compared to the other dentists I used to go to until Integrated Dental Arts opened their doors around 1991. This latest yearly examination was, in many ways, more efficient due to the continued expertise of the staff from the front desk to the assistants for Dr. Hakes and Samantha, who did the scheduling for my next visit. All of them were not only efficiently performing their duties but were exceedingly professional in doing so. I cannot envision going anywhere else for my dental health needs.

Dr. Gailey has good social skills but is unfortunately excessively greedy. My visit left me very…read moredisappointed. He briefly looked inside my mouth, touched my internal scar for maybe 20 seconds, spent about two minutes explaining that he couldn't help me, and then charged me $300 in cash. There were no X-rays, etc. What made things worse was that his office had already received my medical and dental insurance information. Yet, the staff got defensive and refused to file or submit the claim, saying they wouldn't handle the paperwork. I've experience working with another dental surgeon with a different specialty who is also not in my insurance network -- and that team goes above and beyond to help me and ensure every step of the process is covered. Sadly, that was not my experience here. I hope this review helps others make an informed choice.

Dr.Gailey and Diamond are both phenomenal physicians. I have had the pleasure of watching them…read moreoperate and have been operated on by them. Great with my two boys for their wisdom teeth. The staff are amazing, providing exceptional care with compassion and professionalism. Two of the very best Doctors in the PNW!!

Our son had four wisdom teeth removed in April 2025. Dr. Collins was highly skilled and…read moreprofessional and we loved his friendly nature and how he treated our 19 yr old son. The office staff were also very friendly and helpful too! Highly recommended.

I had my wisdom teeth removed, the operation went very well and everyone was extremely nice.read more

This is a horrible dentist. He told me that I was a candidate for a bridge, without telling me…read morewhat having a bridge involved. Said it'd be easy, would snap right in, etc. Neglected to tell me he'd be destroying my teeth in the process. I would've used sedation. He knew I was phobic, but he had his hands in my mouth and when I raised my hand for him to stop because it felt like he was slicing the inside of my jaw he just said 'i can't quit now.' the hell he couldnt? He also ignored me when I asked him to stop the making of the bridge. I'll be taking him to court.