This hospital's emergency is not resource to the western ma community. Zero effort, zero concern or…read moreregard for your situation, zero involvement in understanding your medical emergency or how they can help relieve your immediate situation. I woukd avoid this northampton hospital at all costs.. my wife has been laying facedown in the lobby on the floor fir 45 minutes with zero cincern from 5 woman sitting behind the check in glass. Somehow we need to wait until a bed opens up in this recently expanded hospital that seems to be void of effort or concern.

I had to drop off lab samples at their Deerfield location. I arrived at 10:20 AM on a Friday. The…read morewaiting room was packed. I was told it would be a very long wait to simply drop off samples. I reiterate I was not there for actual lab work. This is ridiculous. I was only dropping off my collected specimens. I came back at 1 PM the same day. Sadly (my fault) they were on lunch break from 12:15 until 1:30. Wow. Middle of the day at a major lab and they shutdown for an hour and fifteen minutes? But whatever. To continue, FINALLY, at 2 PM she came out to get my sample even though I was the literally only person in the waiting room and supposedly they came back a half hour earlier. Never again. I will change doctors if I have to instead of being forced to use this facility again. Don't even get me started on the lack of friendliness with the receptionists.

These people are fabulous. Every time I've spoken with the staff, I've gotten a different…read morewoman--and each has proved kinder than the last. Not that I'd expect office staff to act indifferent, officious, or rude, but these folks bowled me over. I was a total baby and bailed on an appointment, and the nurse (I think it was a nurse) who called back offered every accommodation to make me feel safe. I think I'm in love.

Every time I call to schedule an appointment, I'm put on hold for an extremely long time and then…read moretold that a nurse will call me back and it never happens. I had a bad experience here with a nurse who has since retired and when I complained about it with the person in charge I was treated in a very patronizing way, since then when I call they put me on hold and never respond to my serious health concerns. I'm reporting them to the governor's office.