Recently, the government gave small business owners access to apply for the PPP loan. I rushed to…read moreapply right away with my normal bank, Wells Fargo, I was quick to learn they were not accepting PPP applications, I hurried over to try to apply with my secondary bank, Chase...they were only accepting applications if you had a business account, I only had 3 credit cards, a personal checking, and personal savings, but that wasn't enough. BOA, was my 3rd bank and once again shut down. The 3 biggest banks left me hanging when I needed them the most. I was personally referred to Citizens Bank by a colleague. He put me in touch with Sam Nunn and his team. They were really responsive and sent over what they needed from me. I acquired all of the paperwork and emailed it over. Within a few days Sam had responded requesting a few changes and a few extra documents. After receiving those items, I was approved! I'm sure Sam thought I was crazy as I was filled with joy and excitement! He handed me off to Jannis Laird to finalize the paperwork. She was lightning fast with her responses and I got all the paperwork signed, notarized, and sent over night to their physical branch. She confirmed receipt and helped me set up my online account. Within hours my account was funded! This is the way I wished the big banks would treat their customers. But I realized because of this Pandemic, if you want to be treated like a human being, you need to work with human beings. The people at Citizens have given me hope that there are still good people out there working at banks. I know this review was very long but I want the team here to know how much they mean to me. Because of them I'll be able to retain all of my staff and hopefully get through this craziness.

This is the best bank ever!!! Their employees are the most kind and helpful!! It is a pleasure to…read morebank here and to always be greeted with a smile!

I've gone here a few times and this location is so different than the main branch (located off of…read morei40) they have 1 person at a desk to answer any and all questions and the tellers are in a room and you communicate to the with a phone and TV screen. This location is place is to do quick transactions.

Iv done some business with this bank for a few years now. While their main focus is online business…read more, they are very friendly and personable. Like small town banking used to be.They are also very competitive with the larger banks and should be given a chance at your banking needs.I highly recommend them. greg b pampa tx

Outstanding service and an ease to close with - I highly recommend Kris and his team for your…read morebanking needs. Bank of Commerce is what banking use to be and it's a pleasure finding a bank that judges the customer and all their assets not just past couple of years. I can't imagine using anyone else! GREAT JOB

Worst bank in Amarillo and even in North America. I have never had a positive experience with this…read morebank. Predatory overdraft, bad loans, horrible fraud protection.

Good customer service! However, absolutely wretched online banking system. Difficult to navigate…read moremaking it almost impossible to accomplish what I need from a bank. In this day & age I feel an accessible online presence is a basic expectation from such a large bank or any other large company.

I joined the original Happy State Bank when they first came to Plainview. I have had business…read moreaccounts, personal accounts, and stock in the bank. Since Centenial took over, I have watched high employee turnover, more fees and almost non-existant customer service with much regret. As a lifelong resident and long time customer, it dismays me to walk into the lobby and see empty desks, 0 smiling faces, plus strangers at the teller windows who ask for my ID even if I am only making deposits. As a result, I am in the process of removing all of my assets from this establishment.

I have been a customer of Happy State Bank for at least 15 years. HSB was awesome before allowing…read moreitself to be bought out a few years ago by Centennial Bank. Recently, a number of fraudulent charges were attempted by someone in Washington. These charges were all listed the same way: TMobile EIP Payment" which tells me someone was trying to purchase a phone with my money. I got a text from Centennial alerting me of the fraud and provided me a phone number to call the Fraud Department to discuss. So, I called, the rep read off all of the suspected fraud charges, and I advised all of the suspected fraud charges were, in fact, fraudulent. I thought I was in the clear; however, the following day, my account was overdraft with one of the fraudulent charges in the amount of $920!! I went to a local branch, explained what happened, and was told the fraud investigation could take anywhere from 2 weeks to 60 days!! I asked if I would just remain negative until then. Yes was the answer! Also, the bank would review the overdraft, and they MIGHT refund the overdrafts. Mind you, the $920 the bank allowed through to my account was labeled the same as all of the others. A kindergarten child would have been able to understand this, but not Happy State! I was advised I had no further recourse, and my loyalty as a customer for so many years was completely disregarded. Happy State Bank and Centennial Bank DO NOT VALUE CUSTOMERS!! It eventually got worked out, but I'm now in the process of changing banks. Good luck to you if you choose this Bank because you will never matter to this bank!​​​

They have always given me great rates on my loans. The customer service is always polite and very…read morehelpful.

Applied for a loan with good credit scores , a current loan with the CU and good income . We got…read morethe run around for more than 2 days speaking with several different officers that made us feel like we where wasting their time. They ran the wrong amount we where asking for , claimed we "we didn't need the loan", and said we weren't good enough customers. No loan officer gave us a legitimate reason for their decision. The manner that I was spoken to was a first for me as disrespectful, belittling, and extremely rude. TRUST ME there are plenty of other institutions to pick from in amarillo SO GO SOMEWHERE ELSE . We applied for a loan somewhere else and got approved same day for more money.

Quick look rating: 4/5 Quality, 5/5 Service…read more Nice little branch for Wells Fargo! I had written some quick notes in a draft mode in Yelp, and now I felt it best to share with you. I was on my way out to Colorado and New Mexico to go fly fish when I realized I needed to do a little quick banking. This branch is located in a great location to get in and out of pretty fast. It is located right off of highway 60 on the south side of Amarillo, Texas. The tellers were extremely friendly and helpful! This branch was clean and well designed, with plenty of cameras and security to make a person feel like everything is ok! What is top notch is the kind service here at this branch! Keep up the great work Wells Fargo! And give those tellers a raise! They are the face of this great little branch! Well done, Wells Fargo!

The only reason I came to this location is that the one close to me on Bell Street was closed…read morerecently. But I like my banking lady Sarah so much I was willing to follow her to the new location. She always helps me so much and is very personable. The only reason I took away one star is that I'm mad at them that they have closed all but two locations in town. That makes it much less convenient to bank here. It also means that the two branches that are left are crazy busy so that it takes longer to be served although I had no problem since I had an appointment.

This is my branch here in Amarillo as I opened my account in Mira Mesa, CA & every time I come in I…read morefeel as if I am at home. They normally have one teller servicing the customers inside & another teller taking care of customers at the drive thru. This Chase location has more than one (I haven't paid attention to the number) drive thru. Which is convos isn't for those days you don't want to get out of the car. It is conviently located off of i40 & Bell with two parking lots (both near a building entrance) PROS - inside teller AND drive thru tellers - complimentary coffee - two entrances into the building, right off the interstate however these two pros equal plexiglass between the tellers & customers equal higher chance of getting robbed.

I was here and i was gone. Its a bank and nice location and clean exterior…read more Parking was good and felt safe to use ATM.

I have been to this location to deposit/withdraw & other transactions. The first time was during…read moretheir remodeling when their tellers were located to the left after you enter the building. The second time I came into this building the tellers were directly across the entrance. Every time I come in here, everyone is so friendly. No matter how many people are in line you feel as if the teller has all day. This branch is off i40 next to AISD District Office & excellent advertisement with a large sign & marquee. There is plenty of parking for customers including handicap personal. They even have multiple lanes for the drive thru. This branch offers complimentary coffee which is located on a table when you enter. PS: They do not accept rolled coins however they will count it using a machine. If you need to change your address you can get a change of address form then mail it in or turn it in to a teller.

Currently have had vehicle loan with them for 4yrs and have never received a billing statement…read more Requested a paper statement and they charge $5 per month to receive paper billing statements. Have requested email statements more than once. It would be nice to actually see a billing statement.