Recently, the government gave small business owners access to apply for the PPP loan. I rushed to…read moreapply right away with my normal bank, Wells Fargo, I was quick to learn they were not accepting PPP applications, I hurried over to try to apply with my secondary bank, Chase...they were only accepting applications if you had a business account, I only had 3 credit cards, a personal checking, and personal savings, but that wasn't enough. BOA, was my 3rd bank and once again shut down. The 3 biggest banks left me hanging when I needed them the most. I was personally referred to Citizens Bank by a colleague. He put me in touch with Sam Nunn and his team. They were really responsive and sent over what they needed from me. I acquired all of the paperwork and emailed it over. Within a few days Sam had responded requesting a few changes and a few extra documents. After receiving those items, I was approved! I'm sure Sam thought I was crazy as I was filled with joy and excitement! He handed me off to Jannis Laird to finalize the paperwork. She was lightning fast with her responses and I got all the paperwork signed, notarized, and sent over night to their physical branch. She confirmed receipt and helped me set up my online account. Within hours my account was funded! This is the way I wished the big banks would treat their customers. But I realized because of this Pandemic, if you want to be treated like a human being, you need to work with human beings. The people at Citizens have given me hope that there are still good people out there working at banks. I know this review was very long but I want the team here to know how much they mean to me. Because of them I'll be able to retain all of my staff and hopefully get through this craziness.

This is the best bank ever!!! Their employees are the most kind and helpful!! It is a pleasure to…read morebank here and to always be greeted with a smile!

I've gone here a few times and this location is so different than the main branch (located off of…read morei40) they have 1 person at a desk to answer any and all questions and the tellers are in a room and you communicate to the with a phone and TV screen. This location is place is to do quick transactions.

Worst bank in Amarillo and even in North America. I have never had a positive experience with this…read morebank. Predatory overdraft, bad loans, horrible fraud protection.

Good customer service! However, absolutely wretched online banking system. Difficult to navigate…read moremaking it almost impossible to accomplish what I need from a bank. In this day & age I feel an accessible online presence is a basic expectation from such a large bank or any other large company.

So apparently Happy state bank is screwing it's customers by posting transactions the way they want…read moreto do it puts you in the negative rather than how the customers are making them. That's what happened to us. So instead of having two transactions in overdraft they made it where we had five. This should be considered theft. Not good for customers.

I'm looking for a new bank since Centennial merged with Happy State. it takes days sometimes to see…read moremy transactions. Ive talked to other people & they say their bank shows their transactions in real time. I will change banks even though I've been with Happay over 20-25 years.

Applied for a loan with good credit scores , a current loan with the CU and good income . We got…read morethe run around for more than 2 days speaking with several different officers that made us feel like we where wasting their time. They ran the wrong amount we where asking for , claimed we "we didn't need the loan", and said we weren't good enough customers. No loan officer gave us a legitimate reason for their decision. The manner that I was spoken to was a first for me as disrespectful, belittling, and extremely rude. TRUST ME there are plenty of other institutions to pick from in amarillo SO GO SOMEWHERE ELSE . We applied for a loan somewhere else and got approved same day for more money.

I've had an account here for 30+ years, but will be closing it ASAP. After accusing my employer of…read moreshorting my check and turning down a promotion in the process, I checked with the bank. Apparently, they withhold a car payment every time a check gets deposited. So I unwittingly paid twice this month and missed out on that promotion. Last month they deactivated my debit card without notice because they wanted me to come in and switch to a chipped card. No call, email, or letter. My card just started getting declined with the message "card expired" even though it was not expired. Then, after switching, my card was declined several more times while I was out of town and after 5:00. There is no 24-hour help line and I almost had to sleep in my car. Every time the explanation was that something had been set up wrong on my new card. But it kept happening. There were overdraft fees and lots of embarrassment. And all this time there was way more than plenty of money in my account to cover the charges. Employees were minimally apologetic.

The only reason I came to this location is that the one close to me on Bell Street was closed…read morerecently. But I like my banking lady Sarah so much I was willing to follow her to the new location. She always helps me so much and is very personable. The only reason I took away one star is that I'm mad at them that they have closed all but two locations in town. That makes it much less convenient to bank here. It also means that the two branches that are left are crazy busy so that it takes longer to be served although I had no problem since I had an appointment.

HORRIBLE BANK!!! I just open a bank account and submit a…read moredeposit on Friday, February 11th, and guess what they put my shit on hold! I needed the funds available to pay bills and now I'm receiving late fees on credit cards payments, mortgage, lost services to phone, and almost lost my water bill. So I appreciate the services that Wells Fargo does provide to their customers and I will be by tomorrow to closed the damn account and pull the funds that have been held for 10 days. However, please advised the Auto Loan Department that their pending deposit is on hold since today is the due date but you wanna mess up with my account.

I was here and i was gone. Its a bank and nice location and clean exterior…read more Parking was good and felt safe to use ATM.

Great bank and customer service! I would never go back to any other bank in Amarillo again. They…read moreare intentional in their dealings with people and are very kind.

Currently have had vehicle loan with them for 4yrs and have never received a billing statement…read more Requested a paper statement and they charge $5 per month to receive paper billing statements. Have requested email statements more than once. It would be nice to actually see a billing statement.

It is awesome their ATMs let you choose what bills you want your money in - $50, $20, $5, $1. Not a…read morelocal but never seen this before.