So I only personally dealt with them directly when calling to verify the deductible for my…read morestep-sons insurance claim about a week ago. Didn't get through the first call but called back a few minutes later and got an answer. The gentleman who answered was super friendly and knew the vehicle owners name and information as soon as I said it without looking anything up. Too me that is a level of personal service I am not really accustomed to these days. As for his truck they had it less time than expected. They completed the repairs under budget. Also, when the truck was finished you wouldn't have even known it was in a accident. I was also made aware as the step son is 18 they kept him apprised if the goings on regular through the whole repair as well! Overall super impressed and I highly recommend.

Best body shop in Niles, OH I recomend you to go there if you wreck your car.read more

This was my first time here based upon a recommendation from a co-worker. The two local mechanic…read moreshops I previously used went out of business due to both deciding to retire so I needed somewhere new to go. I called and asked about getting my vehicle in to have two new tires put on. I already had the tires but just needed them mounted and balanced. The gentleman I spoke to told me to bring it right in and they could have it done by the end of the day. I asked if there was anyway possible way to have it done by 11:30 AM due to needing the vehicle for work purposes and he stated they should be able to accommodate me. Not only did they have it done by the time I requested, it was done by approx. 10:30 AM. Considering I called and then dropped it at 9 AM and they had it done an hour before the time I requested, I'd say this is fantastic customer service from start to finish. The gentleman I dealt with was friendly and courteous as well. Great experience and I think I may have found my new local shop to take my vehicles to.

The repair work was timely and well done- I was very impressed. I did have a minor issue with…read morewhat I felt was excessive dust left in my vehicle's interior, after a quick email to the owner/management staff, we had a plan in place to make it right. 10/10 recommend.

From the owner: Free repair estimates! Give us a call today. read more

Great work, reasonable price and timeframe of getting your car back. I recommend them to anyoneread more

Stay far away. My insurance paid this company in 2023. They…read morestalled for over a year, then claimed they were never paid--despite me having proof. Meanwhile, my car has suffered worsening damage and active leaks. Their dishonesty has caused serious financial and emotional stress. I'm involving legal counsel. This is not a business you can trust.

I chose Gerber based on a recommendation after a tree limb fell on my car during a storm. I took my…read morecar on a Monday morning and within 24 hours had verification that my car was a total loss. Two days later I called my insurance company to see how long it take to finalize my claim. They were missing a form from Gerber and called to request the information. Representative was told it would be sent soon. On the following Monday my insurance company called again and one more time on Tuesday before the information was finally sent to my insurance provider. I can't possibly recommend this business. My car was totaled and it took a week to forward information to my insurance company.