Worst customer service I have ever experienced. Casey, the woman who answers the phones is especially unprofessional and extremely rude. They asked when I made my appointment if I needed it done by a certain time, I said yes, 2pm at the latest 3- dropped it off at 9 am. I call well after 3 and they say it won't be done until after 4:30. (Mildly annoyed at this point). I then call back and try to just go ahead and pay over the phone with my card since they were dropping my car off to me. Nope, they don't take cards of any time which is the first I've learned of this. (Pretty annoyed by now) I then have to figure out how to get cash without a card or find my checkbook which I don't think I have ever used. By the time they call and say my car is ready- I am pretty annoyed and ask what I'm supposed to do if I don't have cash on me and that I didn't know it was cash only and I was already late for plans. The girl, Casey, gets extremely crappy and says " I'm about to say some shit to you so I'm going to give the phone to someone else". (Pretty pissed at this point). Luckily the woman on the phone was the owner's oldest daughter and was professional and she said I could figure out when she got there with my car. In the background I hear a man shouting about how they will just keep my car until I get my finances figured out (wouldn't have been an issue if I could have went to the ATM before...)In the mean time I find a single check and $20 and write the check for the remainder of what I owed ($65). So shortly after I call back to let them know I have the money in full and the owner answers to tell me the service is free and to go have a nice life and hangs up. Lovely. I was hoping my car would at least be amazing to make up for the shitty customer service but nope- they scratched the top of my car interior while cleaning it and didn't even touch the back cargo place in the back. The only positive was the woman Margaret and Ed's oldest daughter were awesome and did stand on my porch and talk everything over with me and apologized so I appreciated that. The rest of the crew there should take after their professionalism. read more