Avoid! Bad feeling overall after visiting this dealership on Saturday. Not sure where to even…read morebegin.
- New Ram 1500 posted on their site for $65,799 with doc fee and tax should be around $72k or so out the door. They came out with a sheet that said $83k and change.
- So from the start, talking/texting before I came in and asked for the OTD number, they were saying they are so busy and only have two managers that can't take the time to send numbers over the phone - that should be the one and only sign not to go to this dealer. But I went anyways.
- Went in just after 6pm and it's a ghost town and I got a weird, cold, creepy feeling right off the bet. I know they close at 7pm or so but still. No one in sight.
- Syed (I think) was the salesperson that came out after few minutes and was nice but seemed inexperienced.
- Test drive, didn't really want or need to do it as I already drove a couple others at different dealership and at this point it was just about finding the right color/options and price. The weird thing for me was the salesman went with us on the drive and it felt weird as I've test drove and bought a few vehicles in the last 10 years and don't think I remember someone going with us in the last eight or so years. Felt a bit rushed and like an Uber driver, turn here, turn here and back to dealership within probably 10 minutes. But okay, let's get to the numbers.
- Another guy comes out, sales manager or finance manager I'm assuming and brings out a printout of the numbers - mind you they could have texted or emailed that sheet before like many other dealers do and not wasted anyone's time.
Website price $65,799 and right off the bet he says they've been having issues with the system or website and prices could be wrong. Same price it's been for a week and still is now. Just a bunch of bs and lying This size dealership can't fix the system pricing
So like I stated before, with the numbers posted and confirmed earlier over the phone with some woman, should be roughly $72xxx or so out the door. Came out with $83k and said it was a mistake on the site. That's a big mistake with over $10k difference.
- While waiting for the numbers, my wife asked for the key as she wanted to sit in the drivers seat. No problem and she went but then after a bit I guess the sales guy went outside while I was talking to the other manager. Not sure why but she thought and had a feeling like he thought she was going to steal the vehicle or something
- Where I believe they make money/scam with uninformed customers is financing as they tried to push financing a bit few times and I already said I was approved through my bank but was willing to do Stellantis financing if it helps the deal or there are extra rebates.
- Next thing I get is thank you for coming and a hand shake. No negotiation or anything, as they figured they were wrong and didn't even plan on trying. Not sure but that was just a weird interaction that even my wife said she's never experienced before.
So for that I thank you, as my time is valuable and you already wasted too much of it with the lies/tricks.
- Before coming to this dealership, well avoid it, so many better and friendlier ones around Chicago and suburbs. But if you must, get them to give you a complete OTD, out the door number/sheet with vehicle price, trade in, financing, rebates and everything listed. I broke my own rule and went in anyway, just to see the lies and waste my time. Live and learn everyday.
- Bonus, $90k msrp truck and the tailgate or split part did not work. Isn't there a delivery inspection when you receive the vehicles to your dealership...?
Friends told me to avoid Napleton's but their "low price" tactics got me to come out and have a new kind of experience that I never want to experience again. Live and learn
