I needed help with my baby girl, my acoustic guitar. I'm by no means an expert, and honestly,…read moredespite some experience on stage, I'd still barely call myself an intermediate guitarist, so when my acoustic's connections went on the fritz, I was at a loss for what to do. I asked one of my much more experienced and knowledgeable musician friends, and he instantly suggested BR Frets. He was then confirmed by another guitarist friend of ours who was hanging with us, saying they're hands down the most skilled people on island that they both know of, so I went ahead and made an appointment.
Both friends said to expect a couple of weeks, maybe 3 depending on how busy they are, as they do get quite a bit of business, and to try and get an appointment when I can, so I did as soon as I could. I was greeted warmly by Chris, who asked me some pertinent questions, took a look at Hayley, and gave me a clear idea of what to expect; either he can fix her, which if he can, he'd try to do so that night. If he can't clean and repair the connections on my pick up, not only would they likely need to send out the pickups for diagnostic and repairs, but the cost to do so would jump up significantly, showing me how much the piece costs broadly and then factoring time and labor.
Sure enough, I called the next day, as advised, and Wes said to come back on in to pick her up. I got there and spoke with Wes, who told me Chris stayed up a bit the previous night to make sure Hayley's good and ready to go, and she was back in action! They also only charged for the time and labor, which was more than fair for the quality they provided and all the relief they gave me. Definitely worth coming to them when guitar help is needed.
