Customer service can use a make over. The quality of the product indicates employee or employer do not care. All orders should be checked before delivery and if delivery time /day has to change the customer should be contacted. read more

I placed an order for 1 hour delivery on Oct. 3, 2025. The order was very late. The order was very disappointing it didn't include all the items as stated when I placed my order. The vase they provided leaked and very disappointing. I want a full refund no one has contacted me and I don't have a number to speak to a person. read more

Edible Arrangements - This is what I received - Gift Shops Near Me - Chicago, Illinois

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I ordered a birthday berries and bouquet gift set and spent $99.13 for my cousin's 70th birthday from the schererville Indiana edible arrangements store. What my cousin got looks nothing like the picture on edibles page flowers are supposed to be in a vase with roses and purple flowers what she got was 2-week-old wilted yellow flowers. Supposed to get four chocolate covered strawberries and two pineapple circles with sprinkles and white chocolate icing on top and birthday candles on each of them store said they're pineapples were sour but they didn't call me instead they just sent her two plain chocolate covered strawberries awesome bouquet was supposed to be in the basement flowers and all she got was the flowers handed to her and a paper bag and a vase had a tour and she had to put the flowers in the vase herself it was supposed to have a happy birthday balloon in the middle of bouquet and the balloon was taped to the box I've ordered five times from edible arrangements and it's the first problem I've ever had with them their fruit is delicious but they don't know how to do flowers I would never order again flowers from edible arrangements trying to get a refund waiting for return phone calls let's see if anybody calls me back read more

ZERO STARS. All the 1 star reviews are accurate. I placed an order last Friday and paid the extra $12 for same day delivery and nothing ever arrived. I have been looking like an idiot going up to the workers that I ordered the gift for asking "hey have you guys received a gift?" For them to just have blank stares and say "what are you talking about?" I have been blowing their phone up and no one answers. Absolutely ridiculous to spend over $100 on something and to be treated this way. DO NOT GIVE THIS STORE YOUR BUSINESS. read more

July 31, 2025, I ordered a fruit arrangement and a foil birthday ballon. Never received the balloon. I called the Edible store#1004,9945 S. Halsted Street, Chicago, IL several times and left messages. Never received a call back. I had to call my credit card company. I am extremely disappointed with this store. Janice Thompson read more

Greetings, this is the second year that my husband and I decided to order for Mother's Day from Edible Arrangements, store #1004, 9945 S. Halsted street, Chicago, Illinois. The staff is fantastic! Kudos to Sabrina, Martini, etc. Not only did the arrangements make it there in a timely manner, everything was fresh and beautiful! I highly recommend them. read more

Ordered on Thursday for next day delivery... never arrived. Checked next day Saturday, delivery 7 stops away. Notified store that business was closed until Monday. Asked for delivery Monday between 11am and 2pm. or cancel. Credit Card was charged. Monday no delivery, Tuesday no delivery. Had to go to bank to dispute charge. read more

The service and business is horrible like they don't answer the phone and the store is open just unprofessional wouldn't recommend to anyone need to be closed down honestly. Orders a edible arrangement for my daughter didn't even deliver her treats I'm pissed off read more

Zero stars if I could. My brother ordered a bundle for my mother for Valentine's Day to be delivered. Order didn't show up until 11:49 pm !! Even at that, the full order wasn't even delivered. It was supposed to contain 12 cookies, bag of popcorn, assorted chocolates, and fruit flowers ; only 10 cookies showed up at the doorsteps! We tried calling the next morning (04/15/2022) and no one would answer the calls. This place is horrible. read more

Edible Arrangements - a plate of cookies and pastries - Gift Shops Near Me - Chicago, Illinois

I may be the only person in the world who doesn't enjoy chocolate covered fruit. Everything is usually large and decorated nicely, it's just that I don't enjoy chocolate on my fruit. It's rude not to accept gifts so therefore I regifted it. The cheesecake was good, but it had chocolate covered strawberries as well. If you enjoy chocolate on your fruit then this is the place for you! Enjoy! read more

Edible Arrangements - strawberries and chocolate covered strawberries - Gift Shops Near Me - Chicago, Illinois

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No star! These asshole never delivered my items and their phone doesn't work! Fuck you! I'm driving up there Monday and gonna fuck you up! Assholes This store has yet to deliver my item. To the store owner I will show up Monday when you open up and beat your ass. You stupid mother fucker I hope you lose your business and die. read more

I ordered a delivery for my daughter and was super excited about it since I wouldn't be there for her birthday party. I checked for an update a few days before and didn't see anything. Headed over to Yelp and saw these reviews and got scared. Tried calling the day of, but no answer. So many people said they didn't get their order so since I was in the area, I stopped in and spoke to Sabrina who assured me it was out for delivery. I called and asked my daughter later how she liked her bear and fruit and she told me she didn't get a bear. She also didn't get her balloon. I was disappointed, but just decided to let it go and be happy it was delivered at all based on the reviews. A few days later, I realized I had a missed call from the day I visited the store. There was a voicemail from Sabrina that they had been out of the bear and the balloon, but that she had upgraded the order and would refund me for the missing items if I wanted. I didn't follow up because I didn't actually see what was delivered to decide whether it was worth it or not. Not answering the phone is an issue. I reluctantly drove up there because I was so worried it wouldn't get delivered at all. I ordered maybe a month before so they did have time to be sure I'd have what I ordered or inform me beforehand so that wasn't ideal. BUT, Sabrina was polite in person and I appreciated the phone call explaining why the items weren't included in the order and the offer to refund if necessary. She gets 3 stars. read more

Order placed 11:11am 2/14/22, ordered three items to be delivered same day. At approximately 8:33pm 2/15 one of the three items ordered arrived and the person delivering said they don't even work there they were just volunteering to deliver the item. I've called multiple and have yet to reach anyone, I've sent in a feedback form and a complaint via email and have yet to hear back from anyone on that end either. Don't do business with this place. Business owner do the people a favor and shut down shop already. read more

This place was not open when I arrived. Now I won't have one for my friend. I had to dispute the charge. Not sure why the website would allow me to order from there if it was permanently closed. read more

On November 25, 2020, I intended to send a Sympathy Bouquet - 1004(Order Number W0089516176) from the Halsted St. store location to my boss after her loss. The website and app advertise same day delivery, and I paid a delivery fee of 14 dollars to assure this because I knew she would only be available at home for two days. I called the store to check on the progress a few hours after ordering and was told that the order was confirmed and in progress. Hours passed into the evening, and I realized my boss did not receive the arrangement. Disappointed, I tried calling the store the next morning to figure out if it could be delivered. I called at least 10 times with no answer. I tried calling corporate multiple times, and still received no answer. I got desperate and called the Halsted location to see if they could redirect me to a working number, I was fortunate that the worker was kind and prompt and said he could contact that stores owner. Because it was Thanksgiving, I didn't expect to get a call back later that day. At this point I was frustrated because 1. I paid for a service and could not receive an update 2. I felt like I was scammed out of a nice penny and if I couldn't even receive an update on the order, how was I going to request my money back to go to a different place? After many calls between 11/25 and 11/26, the arrangement was finally delivered 11/27 at 7pm. I never received a call back from the store or any explanation as to why I paid a same day delivery fee for it to be delivered 3 days later. I would not ever recommend ordering from Edible arrangements, though the Halsted store was quite helpful. The issue is that all the stores are owned by different individuals, corporate is essentially nonexistent, and when you're spending 80+ something that is supposed to be fresh and well done, you would at least expect decent customer service. I do not know if the order was created on the 25th and left sitting for two days. I do not know that if I did not call around from store to store that my order would have even been delivered on the 27th. You can find beautiful arrangements from other small businesses that will provide you with great service. Save your money, buy flowers, send a card, do anything else but waste your time here if you need something that is time sensitive. read more

Worst service location in Chicago. Place Mother's Day order on Friday, My arrangement was not delivered on Mother's Day after the receiver(grandmother) cleared her schedule to be home for delivery. After calling the store the employee was very rude & said "I will have to fucking wait". Although I know that was not how u do business I waited to end of day. So than Monday & Tuesday yet no delivery & I even had to contact corporate. After being told my order will definitely be delivered on Monday which it did not happen. So Tuesday evening I was informed they will rather issue me a refund.... Poor poor HORRIBLE BUSINESS. And let me add I asked to speak to the store manager who refused to answer a call and has yet to even try to reach out and call me. I would not recommend this store location they are unprofessional and ghetto and do not value there customers read more

Received an incomplete order that looked old and sloppy and was charged full price for Valentine's Day. Called the location multiple times without a response and still have not received my credit. Terrible service and poor quality. DO NOT RECOMMEND purchasing anything from here. read more

Ordered an edible arrangement to be delivered to my grandpas house It never got there ... I'm trying to call their store and they don't pick up never ordering from here again! read more

Just don't do it - believe us - don't waste your time. The email I sent is below if you'd like to have a read To whom this may concern, I arrived at 10am today at the 99th and Halsted location in Chicago, IL. I was told by the manager [whose eyes were bloodshot red this morning] that the supply truck did not come and someone should have called to let me know. I never received a call, and I asked that the desserts be delivered to me once they were ready instead. The manager stated this was ok due to the inconvenience. She stated she would have a delivery driver around 12:30 PM and would have them drop off to my work address which is about 10 minutes away [I watched as she wrote down the address]. I bought these for veterinary technician week to show our appreciation for everything that they do. Then at 4:30pm I got a call from another employee at this location stating "Hello Ma'am your order was set for pickup at 9am. I mean are you still coming in today before we close because we close at 5pm or do you want this a different day?" I almost went ballistic. I very shortly informed the employee of the interaction I had with the manager earlier this morning and told her I was coming up there to get them as I am only 10 minutes away. Mind you I am at work, busy, having to drop everything to waste MORE of my gas and by now extremely irritated. Once I arrived they then began to let me know that the balloons for my order they did not have in stock, they wanted to replace "Thank you" balloons with "Thinking of you" balloons - not the same but obviously the closest that they had. I respectfully declined and asked for the manager, the same woman that I'd spoken to at 10am this morning that took my work address down. I vented about never being called about a delivery driver not being available, the balloons not being available, and not a call this morning to avoid me making a wasted trip. The only call I did receive however really upset me, I explained she had no communication with her staff and how disappointed I was. She seemed like she was just ready to go home, end her shift, didn't care, wanted to just offer me a free item and move me right on out of the door so she could leave for the day. I'd probably go out of my way to try a different location, even the one in Hyde Park we had an issue with but they were so much more tactful about the entire situation and just replaced the order because it was bad. However, I am not sure how you fix this particular situation, definitely an internal issue amongst the staff. The manager stated "I can give you something for the inconvenience" a few times after stating "It's been a lot of people today it's been very busy" and another few excuses, but I was not sure what she was offering, she would not specify, almost as if she wanted me to ask for something, although my issue had nothing to do with wanting something for free. I again, respectfully declined and left and as I sat in the parking lot for a few minutes to try to figure out who to contact above this stores manager because she does not have qualifying capabilities to be a manager that's when the entire staff also got in their cars to leave for the day, because again, that is all they cared about. I think that someone should look into how this store is managed, although I told them I would try them again on a different day, I don't see why I'd put myself through this hassle ever again. This stuff isn't cheap, the least they could do is respect you with their communication. read more

i checked the reviews but most were about the delivery not beign on time or issues with delivery. i planned on picking up so i made the order. i regret it. i paid $100 for the arragement, a ballon and a small box with chocolate covered fruit. the girl at the store was very nice informed me they were out of helium and she would replace it for chesecake. i drove 15 minutes when i opened the arragement itself looked awful, it was not presentable. it was for my moms birthday that day. i called the store to let them know and the best they could do is for me to take it back and they would have another one ready the next day. i need it that day. i placed my order at 10:30 AM to pick up at 3: PM. they had plenty of time, the store does not look that busy for my order to be rushed and looked that bad. the manager said she saw the girl do it and does not recall there being any issues, look at the picture and tell me thats acceptabel for what i paid and to give to your mother on her birthday. read more

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Placed an order for my mom's birthday today & total was about $150 I'm livid. First they deliver her order without balloons and they never called to tell me they were out of helium secondly, flowers were not fresh and they were falling off everywhere. I'm disgusted. Their products are way too expensive to have such low quality. Please go to another location. read more

I should have looked at yelp reviews before order here... customer service sucks hard!!! I called the morning of to check the status which the online order status is a joke, with the person answer the phone saying if it was scheduled for today it will be delivered. She never asked for an order number or my name to ensure the order was received. I called back later during the day with the same attitude. There is no time frame given, Edible Arrangements needs to come better than this read more

I had placed a order on 2/13 for it to be delivered 2/14. It was never delivered nor, a message or a phone call for the delay, I have been on hold since 8am. I order once a month all year and this is the first time I have ever had a problem with it. I want to know what happened and either refund me or deliver the order I had done because it was over 160 dollar order. This place is unprofessional and seems to me like some thief's. read more

Paid for same day delivery. Order never processed or delivered and they stole my money. Tried calling store but did not receive an answer. Avoid this location!! It's a scam. read more

Who do I talk to about the Mother's day gift I purchased for my Mother was delivered the following day at 1:00 AM. I want a full refund an apology. read more

This place ruined Mother's day!!!! They didn't deliver my arrangement to my Mother but claimed they did in email!! I see I'm not the only one!!! Do not order from this place LLLLOSSERS!!!!! - 4 STARS!!!! SHOULD MAKE YOU PICK ANY STARS WHEN THEY SSSUCK!!!! read more

I should of read reviews for this location!!!! Thanks idiots for destroying my Mother's Day for my mother!!!!! I ordered 2 days before, you took my money and no answer!!!! This is insane!!!! read more

Would love to give them no stars but had to do a review as this may save some people the headache. I wished I had read the reviews first. I placed an order for same day delivery. Paid the extra fee for same day as well. Received a phone call stating they ran out of dark chocolate and only had white chocolate. No biggie. Then they told me it would be delivered by 5pm. It is 3 days later. They have taken my money, have NOT responded to my emails and I still have no fruit. I have called multiple times and the phone just rings! This is the worst customer service! So BEWARE. Just make your own cute fruit or go somewhere else. Whoever is running this franchise is making EA look bad. Because I have had many positive experiences, but I guess it's always that one. SMH read more

Con Artists-Order never came and of course phone is ringing busy. I just want a refund, looks like that's about to be a challenge.

Horrible!!! Paid for my order TWO WEEKS before mother day. Opted to pick up my order instead of having it delivered. I selected a time to pick up....2pm Saturday 5/9. Get to the location about 2:10 and of course there is a line due to the current circumstances surrounding the pandemic. So there a security office taking your name, number and car your in so they can bring you your order. I was told, "your order will be right out" that then turned into waiting 45mins! I walked back up to the door and asked how long before I will have my order. It's now 3pm and I still don't have my order. I get it, it's busy, it's the day before Mother's Day, but I still shouldn't have had to wait over an hour to get an order that should have been ready! So the back to me asking the security officer(who by the way was the ONLY person communicating with me about my order) how much longer. She explained that my order is ready but they are going down the list of names who came before me and I had two more people ahead of me! At this point I'm confused af! If when I walked up and gave my name...why couldn't you just walk in the store grab my order and I'd be gone! If my order "was ready"so I waited another 15mins before a lady comes walking to my car with a half ass cup of fruit and it was not even dipped! With a piece of printer paper folded as the "card" that the basket comes with! I paid $75 for a basket of fruit, that came with 4pieces of chocolate in a box a ballon and a card. I said oh that can't be mine....she said oh yea we're gunna give you a credit for the ballon!! "The balloon"!!! I said NO, where is the additional item this order comes with!??There's no card, no ballon, no chocolate and the cup of fruit is just that A CUP not "a basket" I paid for! She then said "ok you don't want it" ummmmmm no I actually DONT! Why would I want that!! You honestly think that what you'be presented to me is acceptable and worth $75!!? Walked into the store to get my refund and it's about 7 women standing behind the counter, and one lady says oh you don't want this, I said no. It has nothing the order says it comes with. She says oh we've been running out of items!! So my thing is NOBODY couldn't pick up the phone and explain that my order couldn't be completely filled!??? Not only is the order completely wrong but I waited over an hour for you to tell me that my "ready" order was wrong!! Imagine if I had selected delivery!!! If you would have delivered that bullshit to my mom I would have went crazy!! It's just VERY disappointing when you expect good service and it's trash! Nobody was apologetic, it's was like ok here girl, here's the refund! And right in front of me offering the half ass order to another customer at a discounted price! Very unprofessional, that was unnecessary and could have been done later, not in front of me! That was like a slap in the face! Basically saying if you don't want it someone will, and that's fine I know you thirsty for the business but why would you expect anyone to want to keep an order that wasn't correct! And to make it like it's my loss! I would never accept less than when that's not what's its worth!! So I left with NOTHING for my mother! So thanks for ruining my moms Mother's Day!! read more

By far the worst service ever! If I could give it negative stars I would! My moms gift never got delivered and not one person can give me a reason as to what happen all tbey said was we can issue u a refund but will take 7-10 business days , on top of that she said tbey won't process till Monday and that on Monday day I will get confirmation email , what the fuck ?? Then I ask for the manager and of course she's not there and they don't know her schedule lol what joke . Managers name is Sabrina !! They took my info and told me to wait for a call. Don't waste your money on this store! Oh and their customer service is a complete joke lol they told me it's up to the store to decide what to do tbey have no control , so what's the purpose for customer service reps lol never again will I order from here ! I disputed with my bank and let them deal with it ! read more

Do not order anything from this particular location!! The costumer service is horrible and delivery service is even worse! I ordered a Mother's Day gift on Mother's Day with same day delivery and my order was not delivered! I paid 20$ extra for delivery fee... they took my money and did not deliver my order. It is now almost 36 hours later and yet my order is no where to be found and they are not answering their phones. I am beyond angry because I wanted to surprise my mom with a gift on her special dayPlease stay away from this location as far as possible! If I could I would give them 0 starts. read more

First of all even giving them 1 star is not even worth it! They shouldnt get any stars what so ever! They fucked up my valentine's day! Due to their lack of customer service knowledge, I waited all until 9PM for my order that my husband had paid for and planned to surprise me with! they never had my poor husband on hold for a very long time and when they finally got to him, they said it will be delivered by 9pm the latest. Well it is now 9:35 pm and i have not received anything yet! My poor husband was very disappointed because it was the first time he was able to surprise me without me knowing! this place is bullshit! thanks alot for ruining my night you fucking suck!! read more

do not waste your money. you will be very upset. customer service is terrible. no company puts the blame on the store. the call center for the company is not paying attention to delivery information. i placed a order day before Mother's Day(Saturday). i have tried numerous times to seek status. today is Tuesday and i finally had to contact the company for information. i was told the store should have contacted me. this is not acceptable by any means. i could have hired a bum off the streets who would work harder for this money. this is not the first time. it will certainly be the last. read more

The arrangement are very expensive for fruit on a stick... then they charge you $12 just to deliver it.. My husband ordered a $135 arrangement as my valentines day gift.. And it was never delivered. Which is disappointing because I thought these arrangements were cool and I always wanted to try it.. But forget that now..lol.. They wanted to deliver it the day after valentines day.. Umm hello... whats the point of getting a valentines day gift if its not valentines day??...I would not recommend this place to anyone..Then when I tried to give negative feedback on the website, I couldnt because the online form didnt work..Gee does anything in this company work?... read more

I agree with all the reviews before mine.. I should have read them before I ordered. Terrible experience with this store, they give edible arrangements a very bad name. Placed an order a week in advance for a birthday and it never arrived. I called the store on multiple occasions that day and they just told me it will arrive. The recipient waited at her home all day but it never came. When I told the store the next day they offered to refund me half.. although this is not what I wanted I ended up settling for half as long as my order was sent. When the "new" order arrived it was not what I originally paid for, missing the flowers that I ordered and missing the candles and the balloon I ordered. I ordered the birthday strawberries with the happy birthday plaques on them with candles in the pineapples and they sent me regular strawberries. When i called the store AGAIN the woman did not even apologize or show any regret to what had happened. Very angry and dissatisfied with this store. Will never shop here again and it's definitely made me not want to ever get edible arrangements from anywhere ever again. read more

If I could give them a NO STAR I would. I ordered a dozen of chocolate strawberries in the Happy Birthday Signature Box plus the Large Simply Daisies arrangement. I spent almost a 150.00 dollars total The strawberries arrived in a tin foil pan that looks like a pie pan. They didn't send the right strawberries that came with the signature box, there were no white chocolate happy birthday enembles. I spoke with Brenda and asked to speak to a manager NO manager was available and she couldn't give me the manager Name. I couldn't believe the CHEAP PRESENTATION. I only brought those because the box was so cute. I asked Brenda why didn't SOMEONE call if the box was not available. I'M VERY DISSATISFIED! DONT ORDER ANYTHING FROM THIS LOCATION. read more

Terrible! Never got my order the day of expected delivery though the order was confirmed. When I went to pick it up, I was offered less than what was purchased, and the owner pretended not to understand why I was not satisfied with her poor service and lack of professionalism. The owner requested that I text her to see where my order was. ( I didn't text her when it was paid for.) What was finally hand delivered was offered to someone else first, then turned out to be much less than what was ordered. Very disappointing. read more

NO STARS!!!!! I would not had placed my order with this place If I had read the reviews before. They delivered my Birthday arrangement at 7:30pm and I had called before noon to asked when it would be delivered. The woman that answered made it very clear that delivery to business is first and maybe by 2pm my arrangement will be delivered. There was no interest in accommodating me at all. The arrangement was damaged, fruit off the plastic sticks, chocolate off the fruit, fruit damaged as if it was squeezed between other arrangements. NOT HAPPY AT ALL read more

HORRIBLE SERVICE.., NOT ONCE BUT TWICE!!! If you are looking for 5 stars, this isn't it! 04/22/21. Ordered from A DIFFERENT location, but I guess it is the same owner. Orders were all late and customers were not warned of the issue. Delivery made in a personal vehicle, not a refrigerated Edible Arrangements vehicle. Driver came within 1 foot to pass the basket with NO MASK! Fruit bag was sweating and leaking! My last order from this location in December arrived in three different drops because of missing portions, not the same vehicle. The Manager was RUDE and not professional when I sought to understand. The basket was a gift and was already given when the last two parts arrived. Promised a refund and told to just keep it. The next day, the manager refused to come get it or issue a refund, AS PROMISED. HORRIBLE SERVICE.., which is why they only have a star and a half on Yelp, only wished I had looked first I wouldn't recommend this location to an enemy! read more