March 25, 2021 -- My 7 yr old son went in for a cavity filling with the owner, Dr Nguyen (aka Dr. Rose), and I have NEVER come across such an UNPROFESSIONAL and RUDE dentist (the staff was polite). Stay with me folks...
I saw Dr Rose sticking a needle into my sons mouth (local anesthetic) over 5 times, with no sense for how many more times she needed to keep doing it. My son was, of course, crying lightly, and I had to ask if there was another technique she could use and how much longer this process would take so that he could brace himself (keep in mind my son is very process oriented and everyone in the room was briefed on this). After the numbing was complete, my son needed my consolation. He asked me why we came back to this dentist (we had an incident prior to this one) and I voiced to him that we would not be coming back, as we wanted a more personalized approach.
He then sat back down on the chair, ready to begin the rest of the procedure.
It was at this point that Dr. Rose decided to feel "OFFENDED" and proceeded to state that if I didn't trust her or feel she wasn't equipped to do the cavity filling, we should go back to the dentist we came from. I was absolutely SURPRISED by her behavior. I had to reassure her I didn't doubt her ability to do her job, I was simply consoling MY SON. She kept raising her voice arguing with me (essentially trying to say she wasn't going to proceed with the filling) all the while my son was sitting on the chair numbed. I had to raise my voice to her level to DEMAND she STOP arguing with me in front on my son.
We then stepped into her office where I voiced how UNPROFESSIONAL her reaction was while I was consoling my son. She kept going around in circles about her being offended (still yelling at this point). I literally had to bring her back down to Earth, from the personal stance she had taken, and remind her the patient was sitting on the chair -- waiting for services to be rendered (UNBELIEVABLE). What kind of professional puts a kid through that pain just to threaten that she may call off the procedure!?
When she realized how WRONG she was for not thinking about the patient, she finally went back into the room to finish what she started. To top things off, I had to remind her that there was an additional procedure she needed to do on my son while she was preparing to leave the room. (some kind of special flossing for a small cavity that prevents it from getting worse)..... words can not describe how awful this experience was. 0/0 would NOT RECOMMEND.
Elizabeth
Chemical Engineer read more