Buyer Beware: My Experience with Bold Motors in Illinois…read more I recently purchased a vehicle from Bold Motors in Illinois for my son, who is attending college and needed reliable transportation. Since he had to take out a loan to afford the car, we were especially cautious. The salesperson--who I believe is also the owner--assured us that the vehicle had been thoroughly inspected and was in excellent condition. However, shortly after taking delivery, we ran a routine check for any open recalls. When we brought the car to a certified Ford dealership for the necessary recall work, the mechanics informed us that both the engine and transmission were on the verge of failure and would require extensive repairs. I immediately contacted Bold Motors to discuss the situation. A woman named Sara answered the phone. After I explained what the Ford mechanics had found, she told me I'd need to speak directly with the owner. When I asked to leave my name and number, she abruptly hung up on me. Shortly afterward, I received a text message from her that read: "Unfortunately we can't help you, it will be better if you call your lawyer so he can talk to the owners. Thank you." This response was both shocking and deeply frustrating. The complete lack of accountability and professionalism was unacceptable--especially considering we made this purchase in good faith based on their verbal assurances. My sincere advice to anyone considering doing business with Bold Motors is to think twice. The last thing any parent--or anyone--needs is to be saddled with a costly, unsafe vehicle and a dealership unwilling to stand behind its word.

They are now located at 217 West State Rd in Island Lake, IL but are unfortunately the same…read morescammers. Tracy is the owner and he wasted two days of my time by telling me the car in question had no defects known to him. It had clean Carfax and was in "great running order." One check with my own OBD2 (diagnostic scanner) brought up so many issues I actually lost count. He claimed he didn't know anything about it. He just knew the engine light didn't come on so he thought it was fine. One simple test with a $25 diagnostic tool brought up a truckload of issues but he was going to sell the car without issue because the check engine light wasn't on. Do not waste your time here. They will sell you trash without batting an eyelash.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Worst customer service I have ever experienced in my life. We went in on a Tuesday, looking at a…read moreused expedition. After test driving the car, we realized it had some serious mechanical issues. We were still very interested in the car and had talked to the owner of the dealership about fixing the mechanical issues and then we would purchase the car the next day. The next morning we kept trying to get ahold of the owner, but we were only able to get a mechanic on the phone, who said he was only instructed to fix one of the problems we had spoken about with the owner the day before. After a few more hours of not getting a phone call back from anyone, we decided to stop in. The owner was in the office and tried to make excuses for why he had not returned our calls. When we asked if the issues with the car had been addressed he tried to convince us there were no issues and that the car was in perfect condition. My husband, a mechanic himself, knew there was something wrong with the car. The owner obviously thought he could sucker us into buying the car and not fix whatever problem there was. When my husband tried to shake his hand and say thanks anyways (because we might have come back in the future to look at other cars) , the owner refused to shake his hand and told him to " just get the hell out". We were shocked that he was speaking like that, and we started out the door. As we were walking out he yelled after us, trying to provoke my husband, saying "you can't even pay for this car yourself you f@#&king mooch, you have to borrow money from someone else." Which is completely untrue. We wanted to finance the car as an opportunity to build our credit, even though we could have paid for it outright. Needless to say, after that rough exchange of words, we will never be stepping foot on that lot again, not recommending them to anyone. Beware working with this dealer, as they are rude and extremely unprofessional.

Ed Dunne is a well polished shyster. But he hides this perfectly during the sales process. (Or he…read morewouldn't get many sales, of course) We purchased a 2005 Honda Pilot that after the first 2-3 weeks started sounding like metal on metal when we braked. The brakes were bad all the way around! All 4 brakes! The mechanic said when he inspected it that they were metal on metal when we purchased it. So he sold us a car with unsafe, terrible brakes. Metal on metal, no pad left on any of the brakes. Cost of 4 new rotors and a brake job: 800.00$ Ed Dunne, when confronted about this, claimed the brakes were "just fine" and called me and my fiancee liars. Ed Dunne sells unsafe cars to unsuspecting, trusting people. Please think about the type of person who would sell anyone a car with 4 bad brakes... Only the worst type of person would sell a car with 4 bad brakes to anyone. He couldn't care less if they get in an accident and become crippled or die. If he did, he wouldn't be selling a car with bad brakes. But he made an extra 800 bucks! See how well that works for Ed Dunne? The man, seriously, has no conscience. Long story short: If your even thinking about doing business with this man, Ed Dunne, simply hit the gas and keep on driving till you find another dealership. He lies, cheats people and sells people unsafe vehicles, all to make MORE profit! He is the worst kind of salesman and the type of man who gives car sales people the bad reputation they often don't deserve. And he gets extremely rude when you call him on the carpet for the shoddy vehicles he peddles to unsuspecting people. He called me an as8hole and told me he wouldn't ever sell to me again. He told me to get the fu*k off his lot. Couldn't believe it! Thank God is all I have to say! Ed Dunne also has a referral program where he gives 100 bucks to anyone who refers a friend, etc, to purchase a car. The person who referred us never even got her 100 bucks. We asked him if she got her money, and he lied to us and told us she did. We called her and asked her and she never got a dime of that referral money. So Ed Dunne is simply a liar. She also told us she purchased 3 cars there and after all the problems she had with the last vehicle, and not getting her referral money, said she wasn't ever going back to that man for anything. much less another car. He does not treat customers well at all. Total contempt would be the best way to describe how he views customers. So between me, her and my fiancee, there is 3 people who won't ever get cheated by Ed Dunne ever again! Ed Dunne is a bad person, with poor character and no morals. That is the only type of person that can sell a car with no brakes to unsuspecting shoppers. Good people couldn't do that because they have a conscience. I myself, couldn't do it. It wasn't a mistake on his part. He knew they were bad. But he made the decision to sell it in its unsafe condition and roll the dice with our lives. It's just how he does business. He is a bad person with no morals. Put his dealership in your rear view mirror now and drive to the next dealership. He will screw you too if you give him the opportunity. Don't! And lastly, Ed Dunne sold us a car with outstanding recalls on all of the airbags without informing us. I guess this is ok, if you want airbags that shoot shrapnel into your face in an accident. Not sure about you, but that's my least favorite thing to happen when the airbags go off. We took it to Macgrath Honda in Crystal Lake and had it fixed for free. Total time: 77 minutes. And that's 77 minutes of free work that Ed Dunne, if he was a good person with good morals, would surely have gotten done prior to selling the vehicle. Especially since it was free. But he couldn't care less whether his cars are road safe or not. All that matters to Ed Dunne is making a few extra hundred bucks on each sale. Safety be damned! He couldn't care less if you buy a car and die a half an hour later because it had no brakes or the airbags shoot shrapnel into your face on impact. He got paid and that's all that matters to this used car salesman. Buyer beware!

Needed new brakes on my Prius. The service Dept was very helpful and the price was below what my…read moredealer had quoted me. Been driving on the new brakes for about 2 weeks with no problems. They also changed my oil since it was needed and washed the car at no cost.

I had a wonderful experience with Alliance Auto Sales. I totaled my beloved car of over 10 years…read moreand didn't have a clue about buying a new car. I went to Alliance and they took care of me like I was family. I didn't feel rushed or taken advantage of at all. They answered all my silly questions and helped me pick the best car for my needs. I hope to not need a new car for a long time, but if I do, I will definitely be going back to Alliance. Thank you for all your help!

Had a continuous battery draw somewhere in my Honda CRV by the time I switched to an interstate…read morebattery. Before I finally found someone who could diagnose and fix the issue, I came back with a dead battery within 3 to 5 months and the guys remembered me. Gave me a replacement no questions asked and even bothered to measure the voltage to see just how bad the drain was. Very nice people, would really recommend their shop.

Chris and his team are amazing! Every visit I have had at this store has been great! I'm always…read moregreeted with awesome customer service and every question I have is answered with detail that I can comprehend. They always go above and beyond for their customers and I feel appreciated for even walking in the door. I Love the staff here! Thanks for making a difference!

What a great experience and what a great guy! Adrian really cares what his customers think and he…read morecares about doing good business.He gives you the truth and keeps his promises. It is unheard of in this business about this kind of small, at home feeling type of company. He cares about his reputation and doing right for his customers. I am a passionate person and came off fairly abrasive because I expected to be ripped off or to haggle. But there really was no need. He was kind, calm, cool and just had a sense of authenticity about him. He was very calm and respectful. He answered all of my questions and I didn't really have to negotiate or bargain with him. He was able to really sell me a great car for an amazing price without the extra stress that you can expect at all the other car dealerships. This is where you go to buy a car, don't waste your time with other places because what ends up happening is other places will waste your time, waste your money and sell you sometimes not the best car. He's pretty close, he's in a good area and he's just a good guy Thank you for all of your help Adrian. I have attached a picture of my beautiful car.

My experience on ADMIRAL MOTOR is good. Adrian is a nice guy the costumer service is good. More…read morethan five years ago I bought for the first time it was a Honda Pilot 05 at this time my car is running great I don't have any problem with anything. Almost one year ago I was needing buy another car and my first choice was ADMIRAL MOTOR for his very good service this time I bought an Acura MDX 09 I don't have any problem this this car 100% recommended obviously if I need buy another car I will go there

I paid 10$ for the premium in the automatic car wash, it pre soaked, slightly rinsed and didn't…read moreeven dry. The automatic doesn't function. The phone number is disconnected. Horrible business just taking money. Do not use the automatic car was

Number published by owner does not work 847-526-1290 Drive…read morethru bay number 2 fully auto wash took my $5.00 foor a basic car wash and I drove in no wash just silly not working. Got out to knock on door no one is there of course. No slip to fill out and stick in door slot. No phone number posted on building or door. GOT JIPPED ! This happened Saturday and I still cant find the owner or a contact number Its Wednesday now and the guy is AWOL no employees at wash. Maybe I will have to steakout the place

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.