I had a great experience with Edgar's transmission recently. I'm always nervous about dealing with a new shop. What I want is simply this : competent service, a fair price, and ethical interaction.
Edgar's (and specifically Tim) over-delivered on my expectations.
My truck was misbehaving, and my initial thought was that it was transmission related. It felt to me that at shift points the truck would lurch and recover, and repeat.
After trying to do my own troubleshooting, I became more *certain* that my transmission was at fault. The repair to fix this, according to the web was about $2k.
I took my truck to Edgar's, and Tim suggested I spend $90 to do a diagnostic on the transmission. I reluctantly agreed. After a day of testing, he called me to tell me that it was very likely NOT a transmission problem, and he suggested three shops to take my truck for additional testing.
Ultimately, the problem was found with the EGR valve, which has absolutely NOTHING to do with the transmission.
I am grateful for Tim and his shop. I will be using them in the future, and I recommend them unconditionally.
P.S. As a side note, the shop looks exceptionally clean, which is always a good sign. And while I was there, an older lady came in to the shop to give Tim a plate of cookies to thank him for a referral he gave her on her car, also to another shop. I was laughing internally thinking "this must be staged.... new customer in shop, queue the granny actress with cookies". After working with this shop, I realize that her gratitude was genuine :-) read more