The in person experience was very good. Dr. Brown removed a toenail for me, explained care…read moreinstructions, pain medications etc. The follow up (my questions and concerns) through email/messaging/portal over the next day or two did not go so well. My questions were not responded to at all. I had to reach out to a friend (former nurse) for advice that I promptly followed. The in person follow up a week and a half later was also very good in talking about continued care and expectations for when the toenail would grow back.

Excellent care. Follow ups with diabetic foot problem. Dr Brown and staff are wonderfull…read more Stay in touch, thru all test and care. Excellent care. Thank you.

from day one for about three months now I have been so happy Dr pifer and his staff from the time…read moreyou walk in it's warm family/friendly while you wait and when you leave the atmosphere is always the same loving and pleasant they are concerned caring and considerate and I highly recommend them...

I've visited this location on three occasions and already they know me by name (literally by the…read moresecond visit) and they are some of the nicest people you could ever meet. A small office with personality and southern charm. Dr. Pfeiffer is a very kind and very generous man who has sincere compassion for his patients. His love for sailing and art abounds within the decor of the office space. I recommend this wonderful spot for anyone who has been experiencing any kind of foot problems.

Dr. MELISSA HILL! I can't speak to the other doctors at this location, but I've seen her 3x and…read moreshe's FABULOUS. I really USE Yelp reviews and read them carefully because I really want to know WHY you like a doctor (it is just cuz you think he has "dreamy blue eyes" or is it more?) SO...HERE'S WHY I LIKE DR HILL: 1. I'm 67, fit, active -- walker, runner (not "serious" -- walk/run 2-3 miles 4-6x a week -- swimmer in summer and Fuel Fitness). I have hard plastic orthotics that I've worn for THIRTY YEARS. I assumed, when I first visited Dr. Hill, that my feet have changed over the past 30 (!) years and the orthotics would need to be replaced (not cheap, totally necessary). In other words, 30-yr old orthotics were an engraved invitation to "sell me" new orthotics. Dr. Hill held them to the bottom of my feet and said "well, these still look fine..." I'm not an untrusting person -- but THAT inspired trust! 2. She is a real "problem solver." She doesn't just reach up to her mental shelf and pull off a pre-formulated answer. She really listens and THINKS. And she's very clear, plain-spoken and practical. I have spent $2500 out of pocket (after insurance payments) trying to find out what is causing pain in my right ankle and base of my toes on right foot. 3 x-rays. 3 visits to EmergeOrtho (I could write an essay -- but let me just say I will NEVER EVER return to them -- waste of money. One doctor would contradict the next!) Visited Duke Sports -- and 3 Physical Therapy visits, who said it was tendonitis and only PT exercises would help, over a long time. Exercises DID seem to help -- but still definitely "something not right" and I've been scared to run and scared to do a lot of walking for fear I might cause some kind of real damage. 3. Dr. Hill heard my tale...took xrays. Said "I think what's going on here is complex." Said legs are likely aching due to: 1. my venous insufficiency (wear those compressions socks!). 2. Looks like I don't put the normal amount of pressure on my big toe -- causing the 2 next to it to be bearing more -- getting sore. 3. The two toes next to my big toe slant a bit towards the bit toe. Narrows the gap between the bones on both those toes, possibly somewhat pinching all the things that run between those bones. Said the hard plastic orthotics can sometimes cause an issue -- so go to a store and buy some insoles with heel cups (those were $10 -- so NOT a huge expense). Said to be better about wearing compression sock. When I said "so...why does the middle toe on my right foot stick up like that when I try to curl my toes? Still doing that after a year -- what's causing it?" She said "I have no idea. See? No b.s. -- Just one more reason why I like her. :-)

Dr Hill permanently ruined my toenails with a simple ingrown toenail procedure. When I went to a…read moredifferent podiatrist to have him fix what she had done, he said she used a technique from the fifties on my toes. On top of that, she did the procedure to both toenails, even though only one needed the work. Why? Perhaps because she is a sadist. That was the vibe I was getting. Incredibly rude, dedicated to my pain. She shouldn't be a doctor.

New doctor at this office. She is great! My ingrown toenail is gone since she removed it.read more

The staff here was very friendly and helpful, though the offices themselves were a little low…read morekey/dated/cheap. My main complaint was that the podiatrist came into the room and immediately began inspecting my son's feet, then, wanted to shake hands with both of us when he was done. There didn't seem to be sinks or a way to keep his hands clean, so it was a little gross. I am used to doctors stepping into a room and washing their hands before getting to work. Especially for a foot doctor, the lack of easy access to water and cleaning seemed unsanitary. But, as I said, very friendly people.

Dr. Pifer is great. He not only has a wealth of medical knowledge and experience, he is very…read moreperceptive. Let me give you an example. For over a year, my feet were killing me. Muscle spasms in the sole and heel--where I didn't think cramps were even possible--left me hobbled. My Family Practitioner checked my electrolytes and prescribed quinine. When that didn't work she gave up. Then I tried a fancy internist. He did all sorts of fancy blood tests (not covered by insurance, buy the way), took X-rays (with no weight on the foot), and drew a blank. When one non-fasting blood test finally showed a slightly elevated glucose level, he announced that the foot pain was peripheral diabetic neuropathy-even though I never showed any sign of diabetes before or since. What an idiot. In short, MDs totally failed me. A friend (who actually was diabetic) recommended Dr. Pifer. He took a standing X-ray that showed the foot s-p-l-a-y-i-n-g with weight on it, correctly diagnosed a sports injury (overstretched plantar fascia), taped up the foot, and for the first time in a year I got relief. Just like that. Some MDs turn up their noses at Podiatrists. Let me tell you, I'd rather have one Podiatrist who is awake and paying attention than 100 MDs who are asleep at the wheel.

Not sanitary at all! No sinks in the rooms. Very dirty patient rooms. Doctor did not use gloves…read morethe whole time. No sanitary gel in sight. Uses instruments on patients that are pulled out of a very dirty looking box which does not appear to have any cleaning solution in it? I would be very cautious about using this place. What's even more disturbing is that the NC Podiatry Board is not given "authorization for any site visits" and I can only file a complaint. If this person gets enough complaints then they will be brought in to be "talked to only". I was also advised to contact local Health Dept to see if they had more weight in this matter. OSHA did not even seem very concerned.

Terrible service. Stay away. Horrible care and will never return. Will follow-up with the medical…read moreboard

Dr. Willard J. Niemi was super professional & great to work with. His staff was top notch and I…read morelook forward recommending their services in the future.

I checked into the Emergency Department around 8:30 PM on February 9, 2026. I was triaged and…read morebrought back to a room quickly, with genuine concern shown for my pain, discomfort, and overall well-being. When I arrived in the room, I was promptly greeted by RN Michelle Long. She was caring, compassionate, professional, and incredibly efficient. While I waited to see the physician, she made sure I was comfortable--offering water, providing the Wi-Fi password, and checking in to see if I needed anything else. I was seen by the physician shortly after and treated appropriately for my complaint. The entire visit took about two hours, which is truly impressive for an ER visit. This was an outstanding experience. Thank you so much for what you do, Michelle--keep up the excellent work!

The staff is excellent. Recently took my Dad for sick visit. From the moment we arrived everyone…read morewas so helpful. I would especially like to say Ty Ty Ty to ID Primary Care foe excellent care noting the staff especially Debra Whiteheart PaC she is excellent!!