I took my car to Vauxhall Eden Reading to investigate and potentially fix a few issues, but I left completely dissatisfied. I asked them to look into three specific concerns I had with the car, and they wanted £150 per issue just for a diagnostic test--a total of £450 just to tell me what's wrong, before even discussing any repair costs. I've never experienced such pricing in any other garage.
To put this into perspective, one of the three issues was simply a tyre that was slowly losing air pressure. They still wanted £150 just to check that--money that could've easily gone towards a brand-new tyre!
What really frustrated me is that none of this was mentioned during the booking process. Only when I arrived there did they inform me of the charges and ask me to sign off on them. It felt misleading and unfair.
Even though they charge such high prices just to diagnose the issues you ask them to check, they still carried out a complimentary "vehicle health check" (which I didn't request), conveniently identifying seven additional faults with a total estimated repair cost of over £2,500! (extremely overpriced everything)--for a car that passed its MOT test on the first attempt just five months ago and has only done 2,000 miles since. Some of the findings I genuinely doubt, such as a supposedly leaking coolant pump, which I've closely monitored since, and there's absolutely no sign of a leak.
Also, don't expect anything to be fixed on the same day. I booked the appointment more than a week in advance, dropped the car off at 8am when they opened, and didn't hear back until 4pm with the diagnostic results. Any repair work would have required either leaving the car overnight or booking another appointment.
To anyone reading this: save yourself the stress, time, and money--AVOID THIS PLACE. I deeply regret going there and will absolutely not return. read more
