Murphy Mobile Mechanic Service is Excellent and a life saver…read more One day my girlfriend's car didnt start. I thought it was the starter based on what I was hearing. But I wasn't 100%. So my girlfriend was going to take it to a shop and was quoted over a grand. So Instead I looked on yelp and found Murphy's and requested a quote at about 10:50pm on a Friday night. I got a text to my cell phone at 11:02pm just minute's later!! He asked me what I heard and he agreed that it sounded like the starter. He got all the information about the car and said he would contact me in the morning. The very next morning he called me and got the part and was headed over to my apartment to help. He got here quickly and tested to make sure it was the starter before he installed it to save time and money. And got it installed and ready and working perfectly in about 30-40 minutes. He charged us for the part he brought for us and the labor and we ended up paying around 600 bucks when we would have been paying at LEAST twice that at a shop, and we didn't have to worry about towing the car to a shop or anything since he came to us. We were extremely happy and I'd recommend him to anyone. I believe his name was John, If I'm incorrect I'm sorry lol. But he was very good, quick, knowledgeable and convenient. I took his business card and will definitely give him a call for future issues.

From the owner: We do basic vehicle repairs where and when you need them done. We come to you! For a fraction of…read morethe price compared to other mechanic shops. Quick and easy.

This shop got me in and assessed my vehicle's warning light so quickly. During that assessment…read moreservice I decided to get my oil changed because their prices were reasonable. Also, the customer service was great as both gentleman in the office were kind and informative of what to do the next time I encounter warning lights and let me know what repairs on my vehicle could wait for a bit. Fair prices. Nice staff. Not a bad wait time on vehicle. One thing to note there's not really a waiting area at this shop but the location is only a 8 min walk from a great coffee shop and the library where you can spend time until your vehicle is finished. I would highly recommend coming here to get your vehicle inspected and worked on.

Update: the owner Mike contacted me and looked into the situation. He stated that the mechanic who…read moredid the work on my vehicle no longer works for him and Mike is refunding me the cost of having to put the second set of pads on as well as the entire cost of the caliper that never should have been put on the car in the first place. I find it ironic that the owner Mike states in his history blurb that he started the shop because he was tired of seeing people get ripped off, well that's exactly how I feel, ripped off by Sanderson Automotive. I thought we were doing a good thing by trying to support a local mechanics shop when my Focus, that I had been taking to Ricart for service for years needed new brake rotors and pads. I will say that Sanderson got us in quickly, but then also found that we needed a new battery and they stated that the lug nuts on the wheels were swollen and needed replaced, so that's also a lie when they state that they don't "find" things that need replaced on your car, they do. So this was a $986 bill. The very next day when I was driving to work the car was making a horrible scraping noise, as if i were dragging a sheet of metal behind the car. So I called them and they did get me in the same day to look at the car. By the time I had left work early to get this issue looked at the car had stopped making the noise, so naturally they didn't find anything. Next, a few weeks later the car started making a horrible rattling noise every time I went over the smallest bump. So once again I have to take my car back to them and they said this time that it was the brake caliper over retracting and causing it to rattle. The noise definitely came from the rear passenger side, and when they diagnosed the problem they asked if i wanted to have both calipers replaced. I said no because it was already going to be $371, and why would I replace something that wasn't broke? Sure enough within two days of having the caliper replaced the same exact noise was coming from the driver side of the car. At this point this all seems far too coincidental, the manager, Josh, that I had been dealing with the entire time, stated that there was no harm in driving with the car like this as it was not a safety issue. So by this point I'm tried of having my car into their shop, so I just let it go for a while. We finally decide it's time to have the issue taken care of so we take the car back to Ricart, at this point I don't trust Sanderson. I explained to Ricart what they had previously done to the car and after their inspection they called and said that there was nothing wrong with the brake caliper, and that whoever had installed my brake pads last time forgot to put the anti-rattle clips on the pads. Sure enough two days later and not a single rattling noise. So at this point I have had brake pads installed on the car twice in six months and a caliper replaced for no reason and I'm out $679 and hours of my time because of Sanderson's incompetence. Also, we were contacted by the owner, Mike, via text a few months ago about how our experience was and we mentioned that it was not good and we have received no response. As of writing this we also called and left a voicemail asking for them to call us and explain why they didn't installed the clips and then missed it a second time when I went back and they decided to charge us for a caliper. It has been two days with no response. In summary, Sanderson's will be happy to take your money, charge you for things you don't need and never call you back. Save yourself they hassle and don't patronize them.

Terrible customer service. They had my car for an entire month and the problem was not resolved…read more They got annoyed when I called for progress reports. If I hadn't, I probably would have never heard from them. My car broke down the day after getting it back from them with the same problem it went in there for. Ridiculous.

I have been coming here for years and I always get great service. My first experience with them…read morewas when My Jeep wasn't running right after I had just repaired it at another shop. I brought it in to Bill's only to find out that the spark plugs were the incorrect ones installed by the previous repair shop. Once it was fixed, my Jeep ran beautifully. I have coming here ever since. The staff is friendly and the mechanics are ASE certified. They keep me updated on the status of my car and will work with your budget. New: download the app which you can schedule an appt, they have a rewards program, a frequent oil change program, and most importantly repairs come with a guarantee. I highly recommend you go to here to have your car repaired.

I will NEVER use Bills on Broadway again. Overpriced and charge for services not being completed…read more Took my vehicle there last summer and this spring for AC issues. Both times they said they couldn't find a leak, recharged it and replaced the lines. Charge only held less than a month this year, so took it back for a third time. They now said I had a cracked condenser and only noticed it when they took off the plastic shroud that covers it up. So the past two times they did NOT do a complete total A/C inspection after they said they did, and cost me a total over $2,000. They said to recharge and replace the condenser would be another $2000. Went and picked up my truck, took it to another local automotive shop, and fixed it for $800. Please be careful with this shop.

information in computer for my vehicle which is a 2021 and has been serviced at this location…read morenumerous times was entered as my 2017, so all information for my Carfax records are incorrect. Tires were rotated, but tire pressure was not checked. Front had 29 psi and rear were at 30 psi. Also no sticker was placed on windshield denoting the next service. Old sticker left on. This is the second time I have had an issue with technicians doing their job. hopefully they actually did an oil change. I purchased new tires on for this vehicle at this location so that is why I'm doing my oil changes and tire there on a 5000 mile. I may just have to start doing only my tire rotations and staying there to make sure that it's done and do my oil changes elsewhere.

I am shocked! My wife took her car here because the brakes were squeaking and we were thinking it's…read moretime to replace the pads. Tire discounters told her after inspection that the pads were fine and the brakes just needed to be cleaned and greased. I thought great, until they told her the price, $330 dollars to grease brakes. So I asked about their hourly rate apparently the hourly rate is over 180 dollars. These employees do not make enough if this is what the hourly rate is! Just to be sure I wasn't missing anything I asked the employee what the cost of having new pads purchased and installed on a different vehicle $275 is what I am told. With this logic, why am I paying more for no hardware? I have done brakes before and charging customers $330 for no actual pads replaced and 1.2 hours of work has me shocked. If this is the way that business is conducted here I will never be back and I caution everyone else, unless you are purchasing tires stay far away from this establishment. Also to the employees of tire discounters, I know I said this before but I will say it again, you need to unionize, if you are not making over $90/hour your employer is cheating you. They are charging customers double this and you are getting nothing in return.

Let me by starting i never thought this would happen …read more.... we have used this place more than once over the years ...... and have witnessed his good work buttttttttt Long story short ...... This place has had my truck for over 2 and a half years .. and it was excuse after excuse after excuse. From we are waiting on parts to saying kid stole the parts to my truck to whatever he could say . No matter how pissed i got or threatened he just blew it off . And then got my truck back with air lights on and check engine and a "new" battery ....... My driver door doesnt close right Do not go to this place ! Please avoid at all cost

I am truly so confused by all the 5 star reviews for this place. Working with Integrity Plus has…read morebeen the most baffling, frustrating, and disappointing experience I've ever had with a business. Please don't make the same mistake I did--take your vehicle literally ANYWHERE ELSE for repair. I was in an accident (for which I was not at fault) in late July, 2023. I went and got an estimate at Integrity Plus on July 27, 2023. I chose them because they're very close to where I live and they were a Nationwide On Your Side Repair Network partner, so all the work would be guaranteed for the lifetime of the vehicle. I dropped my car off to them for work to begin on August 8, 2023. I was told that it should be done in 2-3 weeks. I got my vehicle back today: December 19, 2023. That's close to 5 months later. I lost track of the number of times we were "promised," "guaranteed," or "assured" that my van would be finished and back in my possession "by the end of the week" somewhere after the 10th time. There was always a different excuse, ranging from "we're waiting on a part to come in" to "the part came in wrong" to "we're understaffed," and then a promise that it would be done on a certain day, and inevitably, that day would come and go without a word from them. The official estimate wasn't even submitted to my insurance until a month and a half after my vehicle was dropped off to them. There were times when they just wouldn't return my calls, so I had to call Nationwide to intervene or send my husband over to see what was going on in person (he's far less of a pushover than I am). Even after Nationwide transferred responsibility of payment for my rental vehicle to the shop, it was still radio silence. I received a call two Fridays ago saying that all that was left was for my car to be detailed, and it would be ready either that evening or on Monday. Another week went by before they were apparently able to "get to the detailing," which I'm confident either never happened or is simply the worst detailing job I've ever seen--my van is dirtier on the inside now than it was when I dropped it off, and considering I have a toddler, that's really saying something. I decided not to make a fuss about that, because I just wanted my van back, but I took pictures of the interior as it was when I picked it up and have included them with this review. When I went to drop off my rental vehicle, the rental company mentioned that they've had significant problems with getting Integrity Plus to pay them in the past, and it apparently happens quite often due to the insane amount of time they take to repair vehicles. They said I'd have been better off choosing ANY other shop in the area, and I believe that's true. I anticipate that we'll probably have more problems getting them to pay that balance before all is said and done. The exterior repair work is good--meets expectations, at least. But it's nothing that should have taken almost 5 months to complete. The one and only positive about this whole experience was interacting with Glenda, their front desk/administrative person. She was so kind and understanding, even when I was at my most frustrated, and she tried to advocate for me to the best of her ability. On our first meeting when I went to get an estimate, the owner, JR, spent a frankly bizarre amount of time talking about the name "Integrity Plus," how it was inspired by God, and how he's a man of his word. He has proven over the past five months that all of that is a farce. I am typically an extremely compassionate and patient person, but even a saint's patience would be tested by all the lies, broken promises, and lack of communication from this shop. They should really be ashamed to call themselves "Integrity Plus," as the name is nothing but irony when compared to the service I received. Even if the staffing issues and supply wait times are true, they are clearly taking on more business than they can handle and failing in their communication with their customers.

First time customer but I plan to return. Great service at a very competitive price. Gave new life…read moreto my old Honda that has 256K miles on it. I limped it into their shop thinking it was the transmission but all it needed was the front CV axles replaced. Although it took a few days to get to it (I did not have an appointment) when they did it was repaired in a matter of hours.

Took my vehicle in for a major oil leak. Was told it was the valley pan gasket, valve cover gasket,…read moreoil cooler line, and oil pan gasket. Due to the extent of the oil leak I asked if the rear main seal was leaking. I was told no that it was the only items listed above. Approved the repairs and picked up the vehicle. Was told they had to power wash the underneath due to the amount of oil that had been leaking. So not to be alarmed if I saw some drips for awhile. Drove the vehicle less than 50 miles and the leak was just as bad as it always was had to put 2.5 quarts of oil in. Took back to Dart was then told it was the rear main seal. This was definitely misdiagnosed the first time. They then wanted another $1000 to do the rear main seal. Per the owner Dave after doing the other repairs it added more oil pressure causing the rear main seal to go out. Oil pressure was never an issue and carries the same oil pressure before and after repairs. At this point I'm not convinced they even replaced the gaskets they said they replaced. As I can't tell any difference with the oil leak. Definitely would not recommend this shop.

Simply outstanding. Don and his team have always don a great job at fair prices. He has fixed all…read moredifferent kinds of issues with several of my cars, older and newer. I have been a customer of his for years. Kind, professional and polite service.

Diagnosed our car and fixed the issue for over $800. We paid add picked up the car from Dom and…read morewhile driving on the freeway it broke down again. We towed it back to 3D and then they informed us it was the engine. No refund, discount or apology and he wanted $6500 for the new repair.

Excellent service experience. Arrived on time and secured the vehicle (which was not operational…read moredue to lengthy storage period).

From the owner: We offer towing in Central Ohio help with finding a reputable service facility and insight on what…read moreto expect next in car repair. 30+ years in automotive car repair industry now involved in towing as well. when you need reliable damage free towing with the benefits of a mechanic who will give you straight answers

Excruciating service center. Made an appointment (that they had available) for 9:30 AM for routine…read moreoil change, tire rotation, and engine light diagnosis. I send a text to the service rep at 1:45 asking for an update, he replies back an hour later saying he hasn't checked because he was at lunch. Never contacts me back. I try to contact him an hour later, still no reply. Call in to the service center, they transfer me to my rep, still no reply. I go back into the service center just to find out my car hasn't been inspected yet? Why in the world would you let me schedule a routine appointment for 9:30 in the morning if you weren't even going to look at it until I stepped on your toes later in the day? This is far from my fist bad experience here. I am the fool for even bringing my vehicle back here. Do not bring your vehicle in here to get it serviced, find somewhere else.

Purchased a 2018 Honda for my daughter a couple of weeks before Christmas. I put some cash down on…read morethe purchase only to receive a letter in the mail from the IRS! Dealership gave me a 45 day tag to which I have 7 days remaining on the tag and still haven't received a paper title. I have left 3 voicemails and am still waiting on a response. Zero positives, post purchase.