I unfortunately had a different experience from others here. They got me a quote that I liked in a…read morefew days but when I tried to schedule a time to meet and sign papers I never heard from them again. Waste of time. I'd suggest you look elsewhere.

Hey I've delt with Britt Evers for many years and he really knows his business! Britt has saved our…read morecompany thousands of dollars by shopping hard for the best carrier at the most competitive price. He has the experience and know how to Insure you correctly and he will work in Your best interest, not his. If you want a great agent and a guy who will take care of your Insurance and keep your premiums super competitive, give him a call !

very customer customer service very easy!! I am super happy with them and the quote I got…read more friendly easygoing

Had comprehensive coverage on my vehicle. I was a victim of a switched vin( fraud) The Insurance…read moredid not pay for the vehicle. But They still continued to charge me for a vehicle I no longer had. They denied my claim because they said it was a result from the taking of seizure of a governmental authority.

Jeff n his crew are easy to work with. No pressure-I for one do not like to work with Hard Sell…read moreAgents!! His assistant Karen, very attentive, always answers my email quickly ! I truly appreciate their Professionalism!! Highly recommend them!

Carla was amazing! She walked me through all the options I could go with on my home and auto…read moreinsurance. She made the process smooth and simple! I'll definitely be recommending my friends and family to contact Carla!

I have been working with Capital West for several years now. I have compared their rates with…read moreother companies and theirs are the best by far. The service I have received from Mary and others has always been personal and professional. They are quick to respond to my needs and take care of things when I need them to be quick. I highly recommend anyone to give these guys a call when shopping for all types of insurance.

The call was answered immediately by an answering service. (9:54 am) I received a callback at by…read more11am I was looking at other insurance companies.

I am a retired (35 years) 71 y/o and am , humbly, considered a sophisticated business person …read more... CEO Fortune 500 companies etc. my wife of 49 years and I have multiple residences. This is second review I have ever made in this forum.... It is unsolicited. Pam Johnson and her team are some of the finest people I have ever met professionally. Pam is clearly a very effective leader ...her staff/team or uniformly professional, upbeat, knowledgeable, friendly, patient... I sense they would be assets to any organization with whom they were associated. In their world, they are the ATeam. GJH

STAY AWAY FROM PAM JOHNSON STATE FARM. I have been a State…read moreFarm customer for more than 20 years. I currently have approximately a dozen personal and commercial insurance policies with State Farm agents across three states. I have extensive experience dealing with State Farm agencies, which is exactly why my experience with Pam Johnson State Farm stands out so dramatically. I discovered that my auto insurance policy had lapsed and that I was no longer insured. I had not realized that I was without coverage. Anyone who understands insurance understands the seriousness of discovering that you do not have the coverage you believed you had. This was not a minor inconvenience or a routine customer service matter. What happened afterward destroyed whatever trust I had left in this agency. When someone from Pam Johnson State Farm called me, she opened the conversation by saying she had a note that I had "questions about my policy." Questions? I had discovered a lapse in my auto insurance coverage that I had not realized existed. Reducing something that serious to a customer having "questions about a policy" told me a great deal about how seriously my situation was being treated. When I expressed my dissatisfaction and told the agency that I was done with them, the response I received was: "Okay, bye." I'll let prospective customers decide for themselves what that response says about the level of concern and professionalism they can expect when something serious goes wrong. And this was not simply one unfortunate interaction with a staff member. I have personally dealt with Pam Johnson herself. My direct interactions with Pam when raising serious concerns only reinforced my decision to leave. Rather than characterize her behavior with emotional labels, I will simply say this: after speaking directly with the person whose name is on the agency, I no longer believed my experience was merely the result of an employee providing poor customer service. I originally wondered whether Pam Johnson State Farm had simply grown too large to maintain good service. My personal experience with Pam Johnson changed that opinion. I also have an unusually strong basis for comparison. I have other State Farm agents handling my policies in other states. The difference in communication, professionalism, and the way serious concerns are handled has been remarkable. So let me be very clear. This review is specifically about my experience with Pam Johnson State Farm. Insurance is easy when everything is going right. You learn the value of your insurance agent when something goes seriously wrong. That is when communication matters. That is when professionalism matters. That is when trust matters. Pam Johnson State Farm lost mine. After more than 20 years with State Farm, approximately a dozen personal and commercial policies, and experience with State Farm agents across three states, I would not trust Pam Johnson State Farm with my insurance again. I am leaving this review so prospective customers can consider my experience when choosing an insurance agent and, hopefully, so this agency takes a serious look at how customers are treated when something goes wrong. Things are good until they aren't. Choose your insurance agent accordingly.

I just switched from State Farm and I NEVER thought getting auto insurance would be such a breeze…read more Aubrey helped me out and was such a pleasure to deal with! I got recommended here and would absolutely recommend this place to anyone looking for insurance or other financial needs. Great people!

My family and I just moved from Michigan and received their name from our MI agent. I was…read morepleasantly surprised at the upbeat and friendly way that Craig answered the phone. He took all my info and connected me to Regina. She is SO great. Made the process so smooth and easy which was amazing after such a big move. I would recommend this agency to anyone looking to have a personal and friendly experience!

Kaleb Brown is the best insurance broker I have had. He searches and finds the best coverage at the…read morebest price yearly for my wife and myself. You can email Kaleb at kbrown@AzNationalins.com Ive had him for quite a few years and he always comes through. Frank B. Peoria Az.

Great agent and service. Chris Cattani. Helps keep up with rates with an eye for savingsread more

Roger has been my Allstate agent for as long as I can remember, well over 20 years. He and his…read morestaff always listen to my questions and offer advice that always make sense and saves us the most money while protecting us from mayhem. Of course, mayhem is always out there! I recently had to make a claim after a massive hailstorm and they directed me through the claims process. One of the local adjusters, Terry Lane, came out immediately and issued a check for repairs. Done and done! It was a totally painless process! I highly recommend Roger Bently Allstate and Claims Adjuster Terry Lane. Thanks, all!

Absolute worst insurance agent! Brian is the only one who is helpful. Nancy is never helpful and…read morespends an hour telling you why your concern isn't valid and is the most condescending person I've ever talked to. If you never have a policy issue you might be fine.