The people that I dealt with at Colgrove Financial were horrible. Very inept, screwed up my insurance and would not allow me to speak to Craig Colgrove. I called back later to leave a message for him to call me back, but he never did. So, either they never told him, or he didn't bother to call me back. This is what happened: I had car insurance through their agency and I was changing to a different company, also handled through their agency. I told them to keep everything the same, regarding amounts, roadside assistance, towing, etc. Well, they screwed it all up and didn't add the roadside assistance or the towing. Once I found out when I received my policy, I called them to fix it, since it was 100% their fault. The woman told me that she didn't think it could be changed. I said I wasn't changing anything! Their agency bungled it up, so that's not my fault, and it needed to be straightened out. The problem wasn't with adding the towing, but the issue was the roadside assistance. I asked them to contact the insurance company to get it straightened out. They said they did, and told me that the company does not allow for roadside assistance to be added later, even in the case of an error by the insurance agency!. But, it was supposed to have been on my policy from the start! I even called that company myself, and they told me the same thing! I could not change it and the policy was for one year, with a cancellation charge if I cancelled early. The only way to change it was to have them rewrite the policy, and it would be more money. All due to negligence! I spoke with three different employees about it, but no one seemed to care, nor did I ever get an apology for all the trouble they caused me! As a single woman, I need roadside assistance in case of an emergency. I told them that, but they couldn't care less. I switched to a different agency due to their negligence and total lack of decency and professionalism. I ended up having to pay extra for AAA so I could have roadside assistance. Just today, for the second time in the last week, I received mail from them looking for my business again!! They can take their mail and shove it up their ***! I would never, ever, recommend them to anyone. (Maybe the other 2 reviewers got lucky, so far.) This agency is very dishonest and does not value their reputation. I'm sure many customers have ditched them for other agents or companies. Please, go elsewhere. Check reviews here on Yelp before giving your business to anyone. read more