Economy Plumbing Service did a shower/tub faucet install for my guest and master bathroom. Economy Plumbers
caused a leak and damage to my ceiling. The plumbers came back out and fixed my leak but are refusing to pay for the
repair of my ceiling. The plumbers admitted in front of two witnesses that their mistake caused the damage to my
ceiling. They caused a leak on the hot side cupling by using the wrong size crimper. I also had two additional licensed plumbers come out to check the original installation to make sure the install was done correctly before I closed my walls up. Both plumbers indicated that Economy Plumbing did a poor installation job and advised me not to close my walls until a reinstall took place. After several back and forths with Economy Plumbing, they do not feel their work is incorrect. They also insinuated I was trying to take advantage of the company and that I already had damage to my ceiling which I did not. I have two witnesses hearing a plumber from Economy Plumbing admit that their mistake caused the damage. After the insinuations, disrespectful tone of the manager, many unanswered emails and texts and after having two new licensed plumbers tell
me the jobs were done incorrectly, I did not feel comfortable having Economy Plumbers return to my house. I asked for
a reimbursement from the installation due to these reasons of needing to do a reinstall with another company. It took
many phone calls and emails to get someone to discuss this with me. They finally agreed to a reimbursement of the
payment for the install of $838. HOWEVER, they refuse to pay to have my ceilings repaired by a professional. They
claim that I should use the reimbursement to pay for the ceiling. I had to use the the reimbursement for a complete
reinstall which cost twice as much. The total for a total reinstall was $1680.00. I still have to get my ceiling repaired and Economy Plumbing is not responding to my request to assist with the ceiling repairs of the damage caused by their negligent plumbers. I have kept a detailed timeline of events and have many pictures of before and after.
I have texted before and after pictures to Larry at Economy Plumbing. Before pictures of the mess their plumbers did
with the original install and then after pictures of the reinstall by another company. The pictures are night and day
quality even from an untrained eye. I have sent multiple emails with a timeline of events and request to have my ceiling
repaired. No response from the company.
I have been patient and respectful but with no response to my latest emails and text for request of payment for ceiling repair damage, left me with little choice to move forward with filing this complaint. Sadly, I have used this company for 5 years. They have done big jobs and little jobs with no prior issues. I guess when they make a mistake is when you will have issues having them do the right thing. I discussed that I truly did not like to turn to social media and that I don't believe in cancel culture. However, this has turned into a costly error on their part. All I wanted was for them to pay for the repair of my ceiling damage that they caused but they refuse to respond to recent emails and text. read more