I arrived on Friday July 12th after driving 765 miles from OH. My room was a first floor room with exterior access and a window. I had to struggle with the window to get it to lock. As I was leaving my room, I checked the door to make sure it locked. It did not, and the only thing the manager did was to try to slam the door to get it to lock. He left saying he would fix it. I called to ask for him to bring back a "do not disturb sign" since I could not find one in the room. I was told by the clerk that I was being moved to another room. The new room was on the second floor with no elevator. It looked clean and freshly remodeled. I noticed at once that the floor had a severe slant. The toilet seat was loose. There were no facial tissues in the bathroom and the light fixture was missing a bulb. Oh also, the TV did not work. I reported all this the next morning. I left to run and errand and upon my return saw that the TV worked, they put in facial tissues and the toilet seat was tightened. Unfortunately, they also turned off the AC! The expected high that day was near 90 degrees. Why turn off the AC?
During my 2 day trip back home, my husband received a call from the manager to let me know that they would give me a discount for my 2 night stay. Once home I called to speak with the manager. The only discount offered was a 15 % discount. I sent a complaint to Choice Hotels Corporate. Their answer was sorry about the problems, but you got a discount. I will never go back to that location. This is not the customer service I am used to getting from Choice Hotels. read more