I was taken in by ambulance for emergency trauma surgery after an accident. My surgery went well, bedside manner was pretty good, nurses in the orthopedic unit responded quickly, and my room was very nice and always kept clean. The only thing I didn't like during my post-op stay was the apparent lack of communication between doctors and nurses- no one seemed to have a clear understanding of what my care instructions were, and everyone I spoke to gave me a different answer. I also wish their visiting hours were longer since I really needed familial support during this time, but maybe that's due to COVID or something. The main issue arose when it was time for follow up appointments- every time I had a SCHEDULED follow up, I would end up waiting between 3 and 5 hours to be seen (typically 5). Everyone in the waiting room said they usually wait between 4 and 5 hours every time they come, too. I watched a woman approach the receptionist one time and said she had been waiting for 3 hours and needed to pick her kids up from school, so she was wondering how much longer it would be. The receptionist rudely replied, with zero empathy, that most people had been waiting longer than 3 hours (as if that was okay?) and she could either continue waiting or reschedule her appointment just to wait the exact same amount of time or longer when she returned. How is it okay to make people sit there for that long, most of them in pain, for an appointment scheduled for a specific time? They would also randomly call me to inform me my appointments had been rescheduled, leaving me with painful staples in my leg much longer than expected and forcing me to short-notice rearrange my work schedule several times (as my condition improved). If my unit, surgeon, and nurses weren't so good to me during my surgery and post-op stay (which I'd say is more important than follow ups), I'd rate 1 star based on their treatment during follow ups. Unfortunately you have no other option but to wait for them, and they have no problem taking advantage of that. read more

This place sucks. A joke of a hospital took my mother in she needed emergency thumb surgery. Checked in at 5 and were sitting and now it's midnight. Not a peep, we asked for an update around 11 and they said oh maybe tomorrow. Other patients have been here since 1/2 in the afternoon and people are starting to walk out. The staff is completely apathetic and don't care at all. They place needs new management. AVOID AT ALL COSTS read more

Dr Josh John did a quick surgery on my thumb to make sure the nailbed was going to heal correctly, and everything happened just as he promised. All of the staff and nurses at the hospital made everything very easy. The ambulatory surgery center is just beautiful with comfortable waiting rooms, television, huge windows, and has comfortable furniture. read more

If I could give this hospital one star I would. If I could get it shut down that would be better. My loved one has been in the psychiatric waiting room for over two days now. She was sexually molested her first hour there. The staff will do nothing but lie to you. I called to check on her at 12:30 am her first night in the waiting room. They told me she was sleeping. I asked if she had a bed and they said yes and a bathroom. They lied. She was up all night and laid on the floor. Fights were constantly breaking out and people were screaming. She's been in there two days now and slept on the floor. No way for the people to clean up so they stink. The little bit of food they get is horrible. This is something like out of a horror movie. I didn't think that a hospital like this could exist in America. The administration belongs in jail. No end in sight. We need help but no one cares. Definitely do not let your child go there, it's not safe and the treatment will be horrible. read more

Terrible hospital unless you're involved in a major car accident, shooting or unconscious and about to die. Any other reason you're there they'll send you away. My boyfriends best friend was taken in after having what seems like a seizure after an overdose with blood coming out of his mouth. When he got there, they had him lay down and only monitored him glucose (idk why) and heart rate. After 2 hours they sent him away. 5 hours later, the same thing happened out of nowhere and he didn't know where he was, so the ambulance took him back to the hospital. They took him in, had him sit in a chair for a little while, and sent him away again. No CT, no MRI, not even any blood drawn. There could be something really wrong with him and they just keep sending him home. F*** ECMC this hospital doesn't care about its patients read more

My first time at ECMC I was transferred for severe anxiety symptoms and self harm. The holding unit is terrible enough on its own, I'll get to the longer term ward area soon. Staff tries their best to not acknowledge the patients in distress. Even when they're screaming and crying and in pain. It was extremely traumatic being left bawling on the floor having the worst panic attack of my life and staff just looked the other way as if I was nothing. I really didn't matter. They told me they would keep me here longer if I didn't calm down, needless to say that made it much much worse and quite literally drove me mad. Patients regularly fight one another and staff once again do nothing about it. They're completely useless for the field they signed up for. A woman around her mid twenties fell into a seizure right in front of me and the staff didn't realize it until the other patients alerted them. Patients aren't told anything for hours upon hours and are left there without being properly updated on the process of getting them discharged or into a room. There's only a limited number of beds, which are usually all taken up, and you have no choice but to lay or sit on a cold hard surface. Patients regularly piss on the floors in front of others, it's ignored. There's a clear pattern here of things being ignored they simply shouldn't be. There's no cushions or anything to give you some semblance of comfort except for the limited number of beds. They do not care. They really don't seem to have any empathy whatsoever. Let's get to the ward part.. There was never enough water to drink. I was severely dehydrated to a point they couldn't draw blood from me for days. They make you bathe like an animal in showers that only stay on for, no joke, 5 seconds at a time. You have to keep pressing the button every 5 seconds to keep the water going. No counters or toilet in the shower area, so everything you brought in with you got soaked. Even your clean clothes and towels. It was just one single small room you got to bathe in. One night they completely "forgot" to feed me and I was physically sick from not eating/drinking enough for so long. You also never saw the same doctor more than once, they sporadically just disappear mid conversation, these "professionals" are never on the same page with each other. One doctor said they were thinking about holding me LONGER, then she just leaves without saying anything else. Literally never saw her again. She left the unit. She caused a huge, unnecessary meltdown for me that night I'll never forget. (Don't worry, all that was ignored too!) there's no group activities, no counselors to talk to, not enough snacks left out at any given time, I had to hoard food in my room to make sure I had enough to make my meds work. Suffice to say I'm still really traumatized by the whole experience. I still get nightmares and terrible anxiety to this day thinking about it. I've never been treated like such trash in a psych unit in my life. I had been in 8 different psych hospitals back in Massachusetts/Vermont and even a FRACTION of what I saw would be enough to shut the whole damn place down. THIS IS NOT OKAY. THIS IS IMMORAL AND SHOULD BE ILLEGAL TO CONTINUE TO OPERATE. If you don't have enough staff or funding to operate this place and give those who are at the lowest point of their lives any sort of compassion or empathy, do Buffalo a favor and cease to operate. You're doing much more harm than good and should be investigated. This is my final warning, do NOT go here. Seek alternative mental health help. Anything is better than Buffalo ECMC. read more

I wish yelp would make a button to express less then one. Maybe even a simple thumbs down button ....I would not send my dog here !!! I came last nite as I was having trouble with breathing/swallowing..... apparently not being able to breathe is NOT a priority I sat for over hrs before I was seen . between all the addicts & what look like non emergency I could have died. And the ONLY reason I didn't leave was because that night every ER in the city had an wait of 2-3 Hrs ..... I called while sitting there read more

I have to say the very notion that a site like Yelp can aggregate reviews for an enormous, multi-faceted institution like ECMC is absurd. But that said, I'll play along to raise their average "rating". The Head & Neck Clinic led by Dr. Thom Loree is superlatively good. The TICU nurses and doctors are amazing. All the various labs and screening departments do great work. My family has spent a lot of time at ECMC over the last 15 months and EVERYONE we have dealt with, from doctors who are nationally ranked, to the people who sweep the rooms and empty the garbage cans are consummate professionals. You never want to be sick and need their care, but when you do need it you'll get it with compassion and great expertise. read more

When I pulled up to valet my car @ 4p in ER on 7.31.20 a young lady was Terrific, Fast & Friendly. Thank You. Went I left @ 7p a gentleman was Great!! also helping me w/ my walker. Thank You. As I wattled in the young man in admissions was Friendly, Helpful!! Thank You. Jeff Jurek & his staff were Wonderful!! All the Ladies were Outstanding, Caring, Kind, answering All my Questions & Concerns, Gentle & Friendly. Thank You All @ this Trying time. Stay healthy. We Need You. I do have a question. Why are you knocking down the ramp for ER? That was so easy for ER ppl... That was very confusing. read more

I had, past tense, the utmost respect for this facility. Now I think they absolutely suck!!! I am specifically referring to the CPEP unit (Comprehensive Psychiatric Emergency Program). My friend, I've detailed her previously, had a major mental meltdown last afternoon. She turned into a catatonic, mumbling infant. I called 911...had the police here trying to touch base with her and eventually EMT's were called in to assess the situation. She remained unresponsive. Had absolutely no clue what year or day it was. Did not know me or my husband however kept asking for a dog she lost many years ago. The decision was made to send her to ECMC/CPEP. Wise choice, or so I thought at the time. Husband checked on her after his day job and she was a bit more coherent. Not right, just a bit better. About 8 pm I receive a call saying that "she is good to go!!!" "can you pick her up???"". For various reasons I could not. She ends up on my door step via cab late in the evening. Wants her stuff and wants her car and she will be on her way... I'm thinking what kind of happy pill did they give her and I have not seen her so "chirpy" is ages. OK....cut to the chase. She overdosed intentionally this am. Took all of her freaking pills, maybe 50 or so, and called to tell me. I called Suburban Psychiatric Associates "THANK YOU!!" and they immediately contacted 911. I know ECMC is overloaded because of the demise of BUF GEN. Come on...she was suicidal. She had been hospitalized less than three weeks ago for the same issue. I am being a Debbie Downer here but people need to know this place needs a massive overhaul to make things work. Her condition? I have no clue. No one has responded to any queries. Can I quickly visit...no, I have two young grandchildren that make my days work. read more

This review is in reference to their CPEP unit. Back in July 2022, I became a victim of intimidation, stalking, computer crimes, and retaliation tactics that involved the E District police, in late August of 2022, I was set-up and admitted to CPEP by a fraudulent false report that Crisis Services conducted a 9.45 on. Upon transport to the hospital, some of the same officers that were harassing me, were the ones who transported me to ECMC. During the 72hr hold, interviewing staff had me involuntarily admitted off of hearsay, and hearsay alone that's when I knew they were bribed to take the bait. While hospitalized, I was keeping a legal paper trail that unknown staff members had stolen, they withheld my medication that was prescribed to me by a different doctor, my phone was lost, switched out and tampered with. Evidence in my phone was deleted, my location was tracked, false photo documents were planted in my phone to create false memories, and more. My medical discharge report was falsified, my visitors were denied, my positive collateral was ignored, they neglected to get all my medical records, they lied to me about who my judge was, and they kept using a alias against me to paint a picture of delusion. The doctors had no medical objection to support the hold, nor did I display any psychosis behavior while there, especially without taking any medication. There a corrupt as hospital, the fact certain staff thinks it's OK to attack someone's mental health because you were bribed into doing so just goes to show the lack of integrity one has. It's not a doubt in my mind that their goal was to help silence me, to cover up the corruption by city and county appointed officials. What's done in the dark, will always come to the light, and Karma has everybody's address. read more

I can't speak for the other departments, but in June of 2014 I had my middle finger tip bit off by a dog (I stupidly tried to stop a dog from mauling my dog), and the emergency room staff of ECMC did an amazing job. Even the specialist I had to see for weeks of follow up care told me the surgeon who worked on me really kept me from having an uglier scar. He couldn't stitch the tip back on, but his technique gave me the best outcome, considering the injury. The surgeon did say they see a lot of dog bites there, so if you're unfortunate enough to have it happen, the staff have considerable experience (sadly). read more

What a wonderful ER doctor/ (PA) you have in Derek Lynch. Knowledge and pleasant and forthright in type of care needed and excellent bedside manner. Made my care understandable and with compassion. read more

The staff always seems to be cheerful and ready to work. The medical care seems to be organized. The food is mediocre, the nurse-response times are usually timely, but waiting for a discharge seems to feel like an eternity. The hospital beds are comfortable and adjustable, but seem to do things autonomously. Overall decent hospital experience. read more

According to the ER doctors at ECMC, having a bone sticking out of your leg isn't that painful. I had my compound fractured leg splinted without painkillers because the doctors determined that I wasn't in enough pain. While the doctors were lifting and pulling my broken leg, I was screaming and biting my hand, trying to handle the pain. Over the course of my hospital stay (Thursday night to midday Sunday), I repeatedly told doctors that there was something wrong with my other leg. Every time, they looked at it, saw that my knee was swollen, acknowledged that I said it hurt, and promptly dismissed it. Surprise surprise, the doctors were wrong--I had a torn ligament. I was discharged nonweightbearing on one leg, and my other leg would give out causing me to collapse. Finally, at no point during my time in ECMC was I given a chance to wash my face, brush my teeth, or otherwise try to clean up. ECMC is the absolute worst hospital. Given the choice between having my broken body left in a field to rot or going to ECMC, I would choose being left to rot every time. read more

Food was awful but the nurses are amazing. I had pneumonia and I don't think I could've received better care anywhere. It's a tough business to be in and they nailed it. Thank you to all the staff that got my through one of the toughest experiences of my life! read more

This is as a visitor and as a past patient. Not too long ago This hospital has nothing but problems for me and my family. They are very unorganized especially in the Emergency Department. It takes at least 6hrs- 2days for someone to see and not because there are patients are ahead of you but for some other reason they won't give. Today, They took 12 hours to see my family member which they also called and disclose that they had fell very ill (I don't want to disclose details).Only to find out moments later that my family member is fine and no one seen or treated my family since arrived. This hospital needs a reform stat at least in the customer service, and the Emergency Department. I will file a former complaints about this hospital how it's nasty against at least new patients and new Visitors. read more

Stay away from CPEP! Someone close to me went there after having an anxiety attack. She's a competent adult and drove herself there. She was just having a hard time that day. They kept her there for hours and WOULD NOT LET HER LEAVE. They tried to contact her husband, who was at work and did not get their message until a bit later. They would not let her go before they did an "assessment," and would not start the assessment until they spoke to her husband. When he tried to call, he kept getting put on hold, forwarded to another person, put on hold, and eventually forwarded back to the person he started with. And they wouldn't let him speak to his wife (whose cell phone they had taken from her earlier). This is a nice, COMPETENT woman who went there by her own choice for help, and was DETAINED AGAINST HER WILL for HOURS despite making very clear that she wanted to leave. They even told her husband on the phone that she had made very clear that she wanted to leave. She went for help with anxiety, and they just made it worse by keeping her in a very stressful situation for hours. I can't imagine what would have happened if somehow her husband hadn't gotten the message, or if he'd been in an accident on the way to get her. Would she still be there? Some of these people should be in jail. read more

Bad parking. Poor service. Avoidable. I didn't think the back DR. was very nice Or polite. Rude and fast talking was my experience .

I am not at this point yet "listed" at ECMC for a kidney. Their advertised wait for a kidney is short so I decided to list in Buffalo even though I live outside of DC. What they DON'T tell you is that it apparently takes forever to get listed. At this point I've been "jumping through hoops" 3 months and I'm convinced I'll have several more months to go. Every time I meet one of their silly demands, they add another one. Interestingly, I'm listed at Georgetown in DC where success rates are higher. The last 5 or 6 things needed at ECMC were NOT needed at Georgetown! When I presented the various inoculations, Hep B shots, and several tests I had to take, Georgetown said for their program none were required. Even when I thought I met all requirements & sent in my first vial of blood to ECMC, it was rejected. In conclusion, a kidney transplant is not a toothache. It's something very serious. But if I didn't absolutely, positively get a new kidney ASAP, I wouldn't be dealing with these folks. read more

For a place one doesn't necessarily want to be at - this place isn't too bad - first hospital I ever saw with a food court - amazing - you won't go hungry. However, you could be walking a distance from parking to entry - so dress appropriately! read more

If I could give 0 I would. Complete abuse of the people in the mental health facility. In the area where they hold you for observation, people piss on the bathroom floors, and when you tell someone they ignore you. They gave a guy a shot to calm him down, he was still bleeding from it, and MULTIPLE patients told the people in there, what did they do? You guessed it, they ignored it, until one nurse saw it with her own two eyes walking by the guy. UNBELIEVABLE you guys are seriously looking for a lawsuit. Also, they don't provide beds or even REASONABLE resting areas for people staying short term. They only provide beds to those who are there longer term, so others on a 24 hour or 48 hour hold have to sleep on hard chairs, and the facilities are freezing. You people do not respect those in need what so F**KING ever. Seriously, LEARN COMPASSION. And don't give me the "we are understaffed" garbage. You all know how you treat people, you all know it's not humane, and being tired and understaffed is not an excuse. I'm sorry, you guys chose this profession so do your god damn jobs right and help people. F**king a**holes. The mistreatment of people with mental health issues has gone far enough, and this facility should be ashamed, damn ashamed. read more

The nurses and staff are so overwhelmed and seem understaffed they often give family members of patients attitude. They also ignore people when they're standing in front of them waiting for help. They are so overwhelmed all the time it makes trips to the hospital that are already chaotic, saddening and overwhelming, even worse. But the Tim Hortons, Subway and Mighty Taco are nice inside the main building. Although the Tim Hortons is also understaffed and they're slow. read more

Was in ER recently. Staff was awful, it was either shift change or some other excuse. Had to ask the staff a question, all ignored me. Finally asked some dr in white jacket who do I ask for help, she turned to me and said I don't work on this floor and turned her back. Unbelievable. read more

Are there negative stars to give?! The security staff made fun of many of the patients daily and the sad thing is they didn't even know what was going on. It was disgusting! The staff was so uninterested in helping. It took forever to actually see a real doctor. I won't go into too much detail but I should have NOT been sent home. They do not treat patients the way they should be treated I was more than disappointed. I refuse to ever go back to that hospital EVER. So sad. read more

There is a nice cafeteria, the hallways are spacious, and the clinic area is comfortable and full of friendly providers.

My husband was burned last Thursday and we have been here since Friday morning. He is and has been in the trama burn unit. I have to say , what a wonderful bunch of caring people and nurses. They are all very wonderful. Two i will mention cause they have just stood out, Cile and Lynnette. Absolutely wonderful peale up here. All the nurses and people have been so very kind. I live quite far away and want them to know i think they are incredible and i thank you from the bottom of my heart. read more

Been here several times with an accident prone fiance, but today I found myself here with concern from a head injury. They registered me, helped financially, and had me in a fast track room of the ER all within 15 minutes. The doctor was polite, comforting, and made me feel better about my condition. Within an hour I was diagnosed, medicated, and sent home. This new fast track system gets two thumbs up from me! read more

I had surgery here on June, 27, 2018, and my care was excellent. The staff in surgery was kind, competent, and patient. About 3 p.m., I was moved to room 752. I am older and have been in seven different hospitals in my lifetime. The quality of nursing care I received at ECMC was the best I have ever had. The nurses, P.A., food service, etc. was great. The nurses were well-qualified, kind, caring, and did their best. I would definitely go here again. read more

my friend seized no help we r still in the waiting room no tampons or pads unless u ask i had to ask for vitals no ones in the hospital but the wait takes yrs its cold as fuck the music is only spanish and ppl in the waiting room oink. one star experience. read more

My car broke down on the emergency room ramp today. The ECMC police helped me get my car down the ramp, got me gas and jumped the battery. I thank all of them so much. Without there help I wouldn't be safe at home right now. Thanks again guys!!!! read more