I unfortunately paid for a year's membership which entitled me to Style Consultation, an Intensive Conditioning Treatment, Deep Cleansing Treatment, Head & Scalp Massage, Colour Consultation, Sample Hihglights or semi-perm colour at Every visit all for £35 per visit. I got this from a guy in Covent Garden who was promoting it. This is the first time I have ever fallen for one of these, normally i always say I'm not interested and walk on, but since having a baby I really wanted to spruce my hair up a bit. So I went in to Eclipse today to have 2 middle aged man with questionable hairstyles as the two stylists. I sat down and the owner, a guy with awful hair and even worse, yellowing teeth (I don't mean to be personal but I do think when you work in that industry you should have a certain look and they fell well below par), I think he was the boss man or potentially the 'head stylist'. He lifted my hair here and there and asked if I wanted to keep the length and that he'd only take an inch or so off. I believe this was my style consultation. He took me to the sink and put a black gown on me but no towel and washed the front part of my hair, didn't touch the back or underneath bits. Then smoothed some conditioner in over the top and washed it striahgt out with ice cold water no massage or treatments that were due! When I said the water was cold (and it was freezing cold) he managed to warm it up and then it was scalding hot. Back at his work station he took about 30 mins trimming my hair a millimetre at a time and spent most of that time at the front so I could see what he was doing and then trimmed my layers or cut in new ones not sure. Trimming/cutting the layerst took 2 mins max. He done that thing where they pull the hair on either side of the head and run their fingers down it to make sure the hair was the same length on both sides. Unfortunately he was pulling hair from different parts of either side of my head so there was no way it was gonna be equal. Luckily he wasn't paying attention otherwise he would have hacked more off thinking he was evening it out. When blowdrying my hair he used a Denman Styling Brush, which I haven't had used on my hair at a hair dressers ever. The thing was so old its plastic bristles were bent out of shape, it was missing a load of bristles and had a black bit in the middle, perhaps from where his hair dryer had burnt it? I don't know but I didn't want it in my hair. I felt so uncomfortable in there. The whole appointment thankfully lasted only 30mins, which is the quickest hair app I've had in my adult life and would have been something to complain about had I not been desperate to get out of there. At the end I asked why it was that I had not gotten both treatments or the head & scalp massage as I had paid for. He said he had put a conditioner in (the conditioner that was smoothed on my top layers after getting my hair washed) and I explained conditioner is not a treatment. The membership outlines TREATMENT. I didn't continue arguing the point as much as I should have as I just wanted to get out of there quickly. Luckily the 5 millimetres he took off my hair is straight so I am grateful he didn't hack it all off and leave me looking like Wurzel Gummidge. Despite spending £35 on this 1yr membership I won't be going back there and will avoid it like the plague. I want to complain to the agency who had the promoter on the street selling the membership to this dive but I can't find the details anywhere on the pamphlet. Also, I didn;t get a receipt and paid cash for both the membership and the hair cut. Thankfully they don't have my bank details but I can't prove I was there! read more

Dire....... Had a Brazilian blow dry using groupon coupon deal - 3 venues advertised, but this appears to be the only one that offers the brazillian treatment. I tried to book at the Fitzrovia, which has slightly better reviews, but appointments were cancelled at short notice with a request to transfer to this branch, or I was told bookings not being taken because the Fitzrovia salon was about to close for refurbishment (I subsequently noticed that it was open during the week I'd tried to make a booking for. Most of the conversation between staff revolved around how dangerous the chemicals were, respiratory infections it had given them; they stressed from time that it was OK for the 'ladies'. I presume they meant clients; 'Ladies' conjures up a dodgy Essex disco or a toilet - but so does the salon, so maybe not so inappropriate. It was later disclosed that a former junior who had been rushed to A&E when she collapsed from the ill effects of the chemicals was back at work, but now based at the Fitzrovia salon, where there was no danger because they don't carry out Brazilian blowdries at that salon at all. The treatment I arrived on time, but had to wait while they had to finish showing the non-english speaking hairdresser who had started that day how to carry out the treatment. As she spoke no english, no questions about how I wanted the finished style to look; there was a receptionist 'translating', but she didn't appear to speak Spanish (I think that was the language of the hapless new stylist) either, translating consisted of grabbing the stylist arm and speaking very loudly - interspersed with shouted phone conversations between the receptionist and her mother. The deal I had purchased included a cut - after first trying to sell a cut for a 25% discount on the normal price when I booked, it was conceded that this was part of the deal - so once the brazilian process was complete, I was treated to having a few lumps hacked off my hair absolutely free. Terrific. On being offered a drink, the resulting brown stew tasted more like coffee than the tea I'd requested; later confirmed that it was, because they didn't have tea. The most uncomfortable wash basin in the world was followed by an hour and a half perched on a high seat where my feet didn't touch the ground and no foot rest or foot stall - when I tried to adjust the seat, I was told it had to stay at the maximum height because the stylist was quite tall. I also ended up with greasy hands from touching the filthy lever to try & operate the chair. Whilst I appreciated not having an hour and a half's sales pitch on expensive aftercare products, other than not to let my hair get wet for three days, no aftercare advice whatsoever was offered. I was so astounded by the whole event, I avoided writing a review for a couple of months so as not to be over judgemental. My hair is dire, nothing like after the first Brazilian treatment I'd had a few months earlier (at the excellent Comptons in Whitecross Street, brilliant), and the only thing I can think of to recommend about Eclipse is that you stay away. read more

I have not yet visited the salon but the attitude of the 'owner' was appalling. I was stopped in the street at lunchtime today to talk about the offer they had on at the time. £400 worth of services/offers for £40. At first the man seemed friendly and I was quite interested in the offer. When I said that I would like some time to think about it (I have just started my job in London so do not know the area well and was not sure how far the salon was from work) he said in a nasty & rude way Do not bullshit me darling I am not a child like you. He asked my age & knew I was 19 so thought he could treat me like a child. I told him I just wanted to think about it & would be back to talk about it more as I had to walk past him to get back to work. When he asked what the problem was & why I was not buying it right then I mentioned that payday was Monday (a weird time to get paid but hey) he said Now that's bullshit. Everyone knows you get paid Friday for the weekend At this point I was quite offended by his language and his disbelief in everything he said. I am a straight person and if I do not want to discuss something or I am not interested I will say so. He then went on to complain about Kent and how it is not a good place (a way of convincing me the MLL card was good). I was getting more annoyed with him and said I was not so keen now. He replied with Oh are you broke? That's why you wont pay. My financial situation is not his business and I am not broke, this was the last straw" I told him very clearly that I was not broke and I would not be taking him up on the offer as if his attitude was anything like that of his staff then I would not be happy to visit. As another note when I mentioned my job, a Tax Assistant, he mentioned that he was not up to date and very bad at things like that. I would not visit this salon or buy any offers as I expect the salon will not be running for much longer going by the comments of the 'owner'. read more

The worst experience, though the hairdresser who was with me was really good. But as I understood the owner who was there, tall guy had a daughter there with her friend practising there or helping,she barely could talk english and did't have any customer service skills. The daughter is the one who was making it look so inprofessonal, talking there in italian to her friend (who actially was nice, quiet and friendly). But what is the most unpleasant is that I came in a jacket and a scarf, they put it away and in 5 min I saw the daugher walking with my scarf on her neck for about 10 min!!!Did you ever experience this??? I am sure not! I was sure till the end it was just the similar one, but when I was getting my clothes back I realised it was mine! When I said its not nice that she worn it, she said: no, i thought it is my friend's Not even sorry. But not just this made my visit so unpeasant. I did my highlights and these two girls were taking out the foils, mostly daughter so painfully, then were brushing my hair for 30 min wripping all hair off,cant say anything bad about her friend as she was very careful and attentive. I never was in such a pain, then the owner finally noticed my suffering and came to help. He saw its hard to brush and said that I need to condition my hair regulary as they are dry, but what they haven'tdone is that they didn't put enough conditioning when they were washing my hair there, thats why it was impossible to brush long thick hair, and he said: ""you need to come here more often so we condition them" No way! I condition my hair home and never ever have problems with brushing them!!! Lost100s of hair there during brushing and sculp still hurts. read more

I went to Eclipse today on one of the Wowcher £19 deals. I was nervous having read all the reviews here but when I made the booking on the phone Alex sounded very polite and friendly. I turned up 10 mins early and was welcomed into the salon. Alex (the owner) looked at my hair before washing at my given appointment time and was very chatty and friendly as were the 2 other hairdressers. He washed and treated my hair and has given me a brilliant cut and blow dry which I am very happy with. To be honest my experience was totally opposite from all the negative comments on here and I would have no hesitation in going back (actually I will as he offered me a free fringe cut whenever I want). There were 3 other clients in there while I was there and they all left with smiles on their faces and happy with the service and their cuts (I was obviously observing everyone due to all the negative comments on here). One woman in particular who had terrible damaged hair gave the young chap cutting her hair a really hard time but he smiled all the way through and at the end she left looking great and very happy and even came back to give a tip. To get a cut, condition and blow dry in central London you are looking at price from at least £40 upwards and considering my treatment at Eclipse only cost me £19 it was a total bargain and to be honest I would have been happy to have paid £40 for the service. read more

Do not go here!!!! I had the Wowcher deal for a cut and blow dry and was a bit nervous having read the reviews on here, thinking it couldn't be that bad, but it was terrible! Had to wait nearly an hour after my appointment time, the owner had a shouting match with one of the other hairdressers who then walked out for about an hour (they were both swearing and there was a child waiting to get her hair cut with her mum). Then as the owner was washing another girls hair, he stopped halfway through and went outside for a cigarette and a chat with some of his friends, and the hairdresser who had previously walked out! Fortunately the guy cutting my hair wasn't arguing with anyone (I would be pretty nervous is someone cutting/colouring/straightening my hair was interuppting it to scream at someone.. ) but I'm not convinced he had cut many people's hair before as he was really really slow.. fortunately the hair cut turned out ok but I will definitely never be returning as the whole place seemed a bit of a joke. One poor girl before me had also been kept waiting so didn't have time for her haircut or blowdry after getting it coloured so ended up drying her hair herself in the salon! It was a shambles. read more

I also took up the £19 wowcher offer for haircut , conditioning treatment and blowdry, I went on Friday 8th June,worst day ever weather wise! after reading all the revews on here, I was very nervous and was going to cancel but decided to make my own mind up, on arrival was greeted by the owner who informed me they were running late, not a problem, sitting and watching I did become very nervous and decided I was just going to have wash and blowdry, Everett who did my hair gave me a good consultation, I did tell him that I had read the bad reviews a did't want a haircut, I showed him a picture of what I was going to have done and he assured me he would do a good job, and I have to say he did, was very pleased with the cut and finish. Iwould definitely recommend Everett and would not hesitate going back to him! Downside is Salon could be cleaner, but there was some building work going on. Guys, invest in some new towels too!! I would say to anyone readng reviews, make your own mind up, don't judge a book by it's cover!! I am pleased with my cut and the sign of a good cut is if you can manage it yourself when you get home!! Thanks Everett!!! Pam read more

Just had my hair done at eclipse covent garden; wonderful! Lots of energy, passion and they are really invested in their clients. I had an amazing Neals Yard Treatment that they put on my hair and my stylist Everett was great. Whilst I was having my haircut, the girl next to me was having a Brazilian blow-dry and she was very rude to the stylist, condescending and kept on trying re-educate him as to how a Brazilian Blow-Dry should be done. Her hair looked really good, but she was so rude. I asked the manager what kind of voucher it was and he explained the offer. He then politely said most of the voucher clients are very rude and that they wouldnt be doing any more Brazilian offers again. i found everybody to be extremely friendly, polite, professional and passionate. They even bought me a soya mocha from the cafe next door and gave me a Neals Yard treatment on the house. I really have no idea why people are writing these reviews, as I had a wonderful time and I certainly am going to come back. read more

Just wanted to add my comments, I couldn't agree with everyone more. They clearly use the wowcher/KGB offers to get customers in and then tell them they need a full head of highlights and charge them more money. When I arrived I felt really uncomfortable and could see the way they were persuading customers to have a full head. They made me wait 45 minutes, when I asked if I was going to be seen the hairdresser said after he had had a fag! I didn't want any of them touching my hair, look completely dodgy. They tried to 'up sell' me a full head, and I said no way. Luckily, I decided then they were dodgy, I just said no thanks and left and got a full refund from Wowcher. It's a shame as I have used other vouchers which have been fine, but this had completely put me off using any vouchers in the future I will now pay full price, it's not worth the stress!! Agree with all the other reviews don't touch with a barge pole! read more

Took up the Free Colour with Cut + Blow-Dry offer at Eclipse and I had a very positive experience. Nothing compared to what other users have described. The salon apparently has been refurbished and it looks amazing. I have found my hairdresser, Elaine. She took one look at my hair and told me why my hair was so tangly and dry; most hairdressers use bleach on dark hair to achieve blonde quickly, leaving your hair dry, damaged and likely to break. So she recommended using a lighter blonde to lift the hair and it looks so natural, healthy and the cut suits me perfectly. TO ALL READERSI ran a florists for 8 years and the amount of bad reviews I received because of pernicious, selfish scroungers lead to me closing my doors. This is a classic example; try Eclipse and I hope you have the same experience as I didI am certainly going back! Already booked next appointent for my Brazilian Blow-Out! Elaine you are amazing! x read more

The worst salon I have been to. Bought half head highlights with groupon, told I should get a full head. Fine. They said that to everyone. I had to ask for water, no magazines offered. Hairdresser spent 3.5 hours doing the worst highlight ever. He and the owner spent more time telling me what amazing hairdressers they were. If someone has to tell u that, they are not. Girl on reception cannot speak English and was openly fighting with customers who she cancelled appointments for, the owner stood by and said nothing. She also stole money from his wallet and knew I saw her. I was going to go back for a correction but could not face being in the company of these people again. The place is creepy and obviously a front for something else. Do not go there. read more

I visited Eclipse in 2009 and had a terrible hair loss experience after having semi-permanent dye; they failed to carry out a skin test; the dye was left on my hair for more than 40 mins because they were so busy. I wrote to the owner based in central London and he refused to acknowledge the mistake. I was distraught because I lost my growth of hair that has never been the same again. The though of becoming bald was terrifying; I was so very depressed about it. Eclipse neither apologised nor offered any form of compensation; they refused to be held accountable even though it was their sheer negligence that caused my hair to fall out the very next day. read more

I bought one of those £19.00 vouchers off wowcher and was really looking forward to go and have my hair done. I've just phone them to book an appointment and the guy over the phone was very rude I asked him how which station is closer to get to the salon and he replied back is there not a map on the voucher. I said no he said there was a map on the website before the order. He didn't even reply to my question. I was extremely disappointed with his ATTITUDE over the phone and even more with the reviews on here. I am just going to get a refund now and will not go there. read more

I bought a voucher through kgb-deals to the Eclipse hair salon and had half head highlights, cut and blow dry done. I had to wait about half an hour after arriving but the salon was busy so did not make a fuss about it. Once they have started doing my hair everyone was very nice and professional. In the end I walked out very pleased and absolutely happy with my hair! I would recommend it to everyone and definitely would go back again. read more

DONT WASTE YOUR MONEY ,bought a kgb-deal for half head and cut and finish, owner refused to do saying i needed a full head and it would be more money if not i could get a refund off of kgb-deals. i got a train journey for this salon so wasted my day, i have never met such rude people they have no customer skills and do not care i have given it one star because it wont let me publish it otherwise but it deserves none. read more

I went yesterday and suggest no one goes these people are unprofessional and seemsthey are taking the piss with the cheap deals. I had exactly the same experience as. Lady above. I could not get out fast enough! Lady before me had an argument with hairdresseras she said they messed up her hair!. I was persuaded to get a cut all I got was a trim! Avoid! read more

It was all going ok until the stylist turned my hair blue by putting the wrong toner on it. Literally blue. I'd just gone in for root retouch and highlights and came out Katy Perry-d. read more