The first trip they were ok. Very respectful. Nice guys. Protected the doors so hose would not rub, wore shoe protectors. Job was done so-so but price was great. So-so because would not work on traffic areas. Called them back for basement leak. Came right away! But clearly do NOT know what they are doing. They pulled the carpet back and ran fans which blew mold spores all over the basement!! Forgave them for that -- I didn't know it could happen either!
Next time they took the hall rugs out to be cleaned. I saw him shove the runner in back of van without rolling it (??) Well, since he went out of his way to come...I assumed that when he got home he would clean it and there wouldn't be a problem. I waited weeks to get the runner back and had to keep calling. Finally, runners came back but with permanent crease that still hasn't completely come out.
You'd think I would learn! I called them again to give them a chance...25 minutes from beginning of set up to break down (no protectors this time). Den rug, 2 hall runners and stairs. (would not do traffic area area and spots without prodding. I had two sick clients at the time and did not get a chance to check the job. Texted them to come back. Ignored. Texted a few more times...promised to come back...never heard from them again. What I thought was a man with ethics (I kept giving them a chance) turned out to be a major DISAPPOINTMENT.
I am sorry I recommended them on Angie's List. I will refrain from reviews until checking out a company more than once. read more