Wow! Cheryl is an amazing person and provider. She demonstrates significant competence regarding…read moreall aspects of Psychological/Psychiatric Health. She has a heart of gold and a passion for helping those who otherwise do not have access to appropriate resources! If you need support in the mental health space- Cheryl and her team should be your First Stop!

I would give no starts if I could. Sheryl is fantastic. However, the front end staff is…read moreunprofessional and using the word rude to describe him is an understatement. If you don't want the whole waiting area to hear his options of your private medical records I'd suggest finding somewhere that follows the guidelines of patient confidentiality. Also, be prepared to have them hit your bank card whenever they want, even if it's not the one you had on file. I will be contacting a lawyer.

Wonderful Place, dedicated staff, and guidance and direction needed. Loved my counselor! A Great…read morePlace to get help! *If you are looking for a Recovery Home LSSI's is very nice. If you are interested call my friend Case Aide Susan W. For assistance (224)339-0856.

If you looking for real treatment please don't go to this place I had terrible experience every…read moregroup I attended is not about treatment everyone talks about there life problems like if we all don't have them they don't focus on there clients recovery they don't care had multiple clients even tell me how bad they get treated to reach them is impossible they don't give feed back and they don't give you a second chance and no staff members are professional maybe only one person everybody else only care about that paycheck so I would not recommend this place to anyone Ecker center is the way to go if you want to get clean they need to change all staff members in this place horrible horrible place to go trust me

If it I wasn't for Footprints to Recovery I am certain I would not be alive today. The staff are…read moreprofessional, and truly care about every clients needs. The Regional Director Dr. Stacy Lott has gone above and beyond to make it possible for clinets to get education, psychological services, spiritual support, and still having the luxury of being able to attend outside activities as a community. I think that is crucial for people struggling with addiction to understand that having fun still happens in recovery. Footprints really helped with my co-occurring disorders which was really important to me because my depression/anxiety was a major reason for my drug usage. I will forever be grateful to Footprints and all the staff, and recommend anyone who may need treatment, and help transitioning back into society to go there! Response to Jeff: I'm sorry you were not happy with the service your son received. However, I'd like to touch on a few of the things that you mentioned. I myself am a recovering addict. I truly can't see Dr. Lott speaking that way. Even so, part of addict behavior is lying and manipulating. That hug and "I love you" that you mentioned, that's completely normal in the recovery community. We all hug each other, hugs not drugs. Dr. Lott probally did that because she truly cares about each and everyone of her clients. This disease isn't a joke, people are dying everyday so a hug and I love you is appropriate. Those accusations you mentioned were proven false in a court of law. I think your focus should be on your son getting the best care possible and not on your false personal beliefs of a woman. If you'd like you can view her LinkedIn profile and see that Dr. Lott has a Doctorate in Clinical Phychology, a Masters in Clinical Phychology, and Masters in General Phchology amongst other degrees. Your right about the CADC I'm sure. Just forgot all those Masters, and Doctorate. I felt the need to address your review simply because Dr. Lott has changed my life and several others. I used heroin for over a decade. Dr. Lott and footprints impacted my life in the most positive way possible and it would be a disservice for anyone struggling not to know the facts. I hope you are able to reflect and open your mind. Also, best wishes to your son, and truly hope he is doing well. God bless.

I don't believe anyone with a positive review of this facility. Honestly at the next facility I…read morewent to I was talking to some guy and he was like well I know that this (another) place can't be as bad as my last place. I was like what was your last place? He said Footprints Elgin.. I'm like yea...that checks out, lol. He asked how long I lasted and I said 20 days and he said I can't believe that because after 2 days I left. I had already paid in full (because my insurance covers no mental health) so then I had to try to stick it out. That was a bad idea. During intake the guy told me 'if you need to drink just to avoid withdrawals then do it. I was immediately confused because they supposedly had detox there. They didn't. They have an area where it's called 'detox' but it's down the hall and they don't have IV's at all so that means no fluids, no meds, no treatment. It's not at all detox in what people truly going through withdrawals need. When I got there, I was having a panic attack. Both of my hands were stuck in fists. Jacoby met me and tried to get my fingers out of that stuck position but he couldn't. Despite the face that I was already fully paid, he was like nope...you need to go to the hospital (for a panic attack? aren't you supposed to have a detox?). So I did and then went back the next day. Terrible idea. They do not have private rooms nor let you have your phone. Each 'suite' has 8 beds in it and 2 bathrooms as well as a small kitchenette. However when there are 8 women in a suite and only have one working bathroom (meaning toilet and shower), it's not viable. And if you make requests literally every single day to get it fixed to two dudes that sit outside the group room who likely have no contact with the actual management, it definitely will not get fixed. The bedrooms are in one lone corridor that have no exits and the only two doors that can let you out are only able to open by a FOB. The suites (I want to say 6 of them but I could be wrong) are on each side and the only group room in the entire place is in the same corridor. If you have any other meetings or need a meal then you need someone to open the doors. The cafeteria is something special. If you are able to have a visitor, you can only meet with them in the cafeteria for an hour but EVERYONE ELSE is meeting with their families at the same time...awkward! They had no kitchen so the only food was a catering company every meal that was so horrible, I'm surprised multiple people didn't just stage a hunger strike. So...at a facility one would expect they would get treatment. Cool story, bro. There was only one group room and that's all we did was go into this group room, which was in the same corridor as all of the bedrooms. But here's where it gets weirder...no on was running most of the meetings. During the day and during the weekdays there was a great guy there that ran it but other than that, I have no idea whose technical responsibility it was to run meetings. I had no therapist so all I did there was daily (and basic, uninsightful) group meetings. But it does get worse. Since we had no staff other than the cool guy during the days and two randos sitting a a 2x2 folding table in the hall only to use their ROB to let us out of prison, everyone elected me 'peer leader'. Since we didn't have staff to sign off on meetings, I had to do it. So if you were there on insurance (I wasn't) then insurance needs a weekly report if they're going to pay. If you don't meet the minimum hours for that week, they're not paying. So now I had to seriously put in people's hours for insurance purposes? I'm pretty sure I'm paying you to be here, not the other wat around. Moral of the story; I saw they rebranded this week and if there is anyone still there that worked there in 2024, run...don't walk. You're welcome.

Lighthouse recovery is as good as it gets! Foremost, every member of the staff loves what they do…read moreand they really care about the people they treat. The founder and clinical director Nate Lanthrum has poured his heart and soul into Lighthouse. Essentially, Nate customizes a plan for you, based on your goals and needs. He combines the most successful components of various addiction recovery techniques (including the most current treatment modalities) and has made something original. He's deeply intelligent, humble and he brings a great sense of humor into the recovery process. One of the most intimidating parts of entering a recovery program is the admissions. Marty handles the intake process for new clients and makes the process as easy as humanly possible. Marty's basic philosophy is "we will do everything in our power to work with you and get you the help you need." Lighthouse doesn't turn people away who can't afford the program because they actually care about people. If you have insurance then Marty handles that aspect for you and gets you enrolled. Lighthouse offers medication assisted treatment. Their on staff physician is Dr Steve Holtsford. He is incredibly down to earth, intelligent, and caring. I have not had such a pleasant experience with a doctor in ages. He is really thorough yet expeditious. You never feel hurried during your time with him. He encourages you to be gentle with yourself when you need medication, and he is more than willing to assist you in your goals of tapering off medications. Lighthouse is a world class institution. If you need help, if someone you love needs help, give them a call. Asking Lighthouse for help might be the best thing you ever do for yourself or someone close to you.

I love the suboxin program it works if you really want it to I've been taking them for almost 2…read moreyears now and I haven't touched her on at all I don't crave it or jones for it this is truly a terrific program and you can get your life back.

If you are looking for a counseling center that is going to help your adolescent through issues…read morethey are having, treat you (the parent) with respect and provide professional services, look elsewhere. The people that they have working there do not have your child's best interest in mind, only provide care if you have insurance and frequently bill you incorrectly. When you do have an issue with the billing, the woman who runs the accounting department, her name is Lynn, is gruff and is not afraid to give you a ton of attitude. Even others at this location who I have spoken to about Lynn agree that she has an attitude problem. Not a place to go when you need help.

Much like Steve I have a similar problem with the staff. The "attitude" that Lynn has seems to…read morecarry over to most of the staff. I went to a Christmas party there for my daughter and the staff really gave the people seeking help a hard time. Very demanding and it has to be done RIGHT NOW. I felt like I was back in high school dealing with mean teachers. There is a complete lack of respect from the staff and they don't seem to want to help at all. In fact, it seems like they are more interested in keeping you there. If you are 10 minutes late that's an absence. You pee in a cup with the staff standing right over you. And they lie to the courts about your progress. In my opinion they seem to stretch out the guests length of stay so they can get more money from them and as most of the people there are there because it was ordered by the courts. Its not a good thing when a counselor can threaten to report a positive drop because you don't do what they say. If you need treatment for addiction, don't go here. The staff has left their compassion at home(if they ever had any) and is out to take you for everything you've got.

There's a long list of recovery centers in the U.S., but the list gets shorter when using your…read moreinsurance. I'm sure the rich are privy to much better facilities. Recovery isn't nice, the facility has a purpose. Mental health and health care in general is lacking in our country. With that being said, RCA has a great program overall. As a family member with no knowledge of rehabilitation, RCA St Charles has been great at providing family information and support. The feedback we get from our son has also been good. He says the staff is great and the facility is nice. On a side note, we have been through the inpatient process three times because our son left early the first two times. We have had no issues with any of the staff throughout these incidents. They have all been patient, kind and supportive. I'm sure it has it's faults, but as a whole, we honestly couldn't have asked for a better facility for our son's recovery.

The bill a thousand dollars a day, but pay direct care employees $16 an hour. They are always…read moreunderstaffed and give you 20 minutes to finish your meals.

I had great care at Avantara. The Physical therapists Riza and ? Were great. Yvette the O T was…read morealso good. Lourdes did a great job of processing me for intake and facilitating my transition back home. I also had great care from Cindy facilitated my trip to my Dr. And the nurses Loli and Karen answered call lights as needed. The activities with Angelica and Jeremiah. CNA Ruth was the best..treating me with respect and compassion. This is my second Rehab here for knee replacement and I highly recommend it.

DONT BRING YOURE LOVED ONES HERE! my Dad was there…read morerecovering from a partial amputation when he developed gangrene due to lack of care from the facility. He needed more of it amputated after that. He had bed sores (also due to neglecte from the facility). He was left in a room with a dead person for 5 hours. Medication of his missing or just not ordered? I have personally been lied to numors times by staff trying to cover their own butt's and it seems weird the would have their Google reviews disabled. Trash place.​

I have to say that my time there was not great but it wasn't terrible the people that work there…read moreespecially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

Eric the social worker there dose not do his Job what a joke! the rn and the cna's are great.read more

The quality of the care is good, but my doctor is ALWAYS late, even for apppointments earlier in…read morethe day. When I say late, we are talking around 45min to an hour each time. I could understand this happening once in awhile, but this is definitely a thing. My time is too important to sit here and consistently waste.

I do not recommend. Office staff and Psychiatrist Dr. M Naidu are unprofessional. Their virtual…read moresystem is confusing and unreliable. Their website doesn't reflect the correct open time of 8am when she starts seeing patients. Office doesnt start answering calls till 9am. Inconsistent and confusing. Dr. Virtual Appointment was scheduled at 12:45p. I received first link at 12:59. 2nd link at 1p. I joined at 1p using the 2nd link. I was put into the virtual waiting room. She never joined, then I received a 3rd link at 1:26. So I dropped from the 2nd link and I joined that 3rd link and sat in the virtual waiting room for over 30 minutes and she never showed up. When I called they said I would be charged a cancellation fee. They said they were calling me , that I should have answered so they could let me know they were sending me new links. I didn't look at incoming calls while already on a virtual call with them. I had already seen links and was already in the virtual waiting room/s and had joined the 2nd and 3rd links when they came in. Then I rescheduled for an in person (2nd visit). My appointment was scheduled at 8:45am. I never got a reminder message. So I called at 8:07am to confirm and I got the message saying the office is now closed. So I go to website which states their hours of operation start at 9am (still states this). So I thought maybe they just asked me to be there 15 minutes before appointment start time. I got there at 8:50am. The doctor saw me and said I would have to schedule another appointment to have form filled out and refused to do it at that appointment because I was according to them "late": After I left, I noticed her office left me messages at 8:48am and 8:49 telling me I was going to be charged a cancellation fee. I told her I called at 8:07am. She told me I didn't call because her office staff picks up. So I showed her my phone and the outgoing call to her office. So I had to schedule a 3rd appointment at 8am on a 3rd day. When I was in her office I called her office I put it on speaker at 8:06am and I got message office was closed. She said she didn't want to talk about the cancellations and missed appointments. She said her office opens at 9am like the website says and the phones don't get turned on until 9 but makes appointments starting at 8am. They don't care about patients or the patient experience with their virtual system and confusion of office hours conflicting with what website says (9am) but they start seeing patients at 8a. They unfairly charge cancellation fees for missed appointments they never showed up to. Make you schedule extra appointments. They are full of double standards. Tell me to pick up when they call but their phones are not available at 8am when she starts seeing patients. They call leaving messages saying they are going to charge cancellation fees 3 and 4 minutes after your visit appointment start time yet she is always 15-30 minutes late. Their website does not reflect her office hours that start at 8am but her staff doesn't turn off , office is now closed until 9am. When I tried sharing my concerns and where confusion was coming from, she spoke over me. Did not feel heard at all.

Shapiro retired in 2009 . He over prescribed medication. Overall would not recommend.read more

Nice enough guy, but I got the impression that he'd rather push pills than actually listen to what…read moreI had to say.