As a patient of this doctor for over five years, I have always been treated with the utmost concern…read moreand respect by both the doctor and the office staff on every visit and phone call. Dr. Venugopal is a warm, caring doctor who has treated me for stress, anxiety, panic attacks, PTSD and clinical depression. She works closely with me to make sure my needs are addressed in terms I understand. She encourages questions and is very patient. She closely monitors my medication to ensure I am neither over or under medicated. She encourages my active participation in my treatment. I highly recommend her.

Dr. Venugopal is a very good doctor who is very knowledgeable. I also think she is conservative…read morewith medication, which makes her a good doctor (in my opinion); however, her staff is HORRIBLE. I find her receptionist to be rude and lazy most of the time. She refuses to call in scripts and makes me call my pharmacy and make the pharmacist call in ALL requests to the doctor. I've never dealt with an office who won't give the doctor a script request. I find the receptionist lazy and very inefficient. Often, I have to keep calling the office and asking if the refill was called in. I've been told by the receptionist that she will NOT contact me when the script is called into the pharmacy, and I can just "keep calling your pharmacy until it gets there." HUH??!! When I tried to explain to the receptionist that this is a very inefficient way to know when I can pickup my daughter's meds, she replied, "it's the only way, because I don't know when or IF scripts are refilled." Then, "sleepy sounding receptionist" hangs up, and I spend the next 5+ hours trying to guess when to pickup my daughter's meds, and if they've even been called in at all. The receptionist also blames ME when she never returns my calls. When I finally get upset because I can't get the office to call me back, the receptionist says, "I left you a message. You must not have gotten it." This excuse worked the first and second times, but by the 3rd time, it's just annoying. Even when I explain that I don't have any missed calls from the office and NO messages, the receptionist than blames my phone and says "something must've happened." Huh??! No, nothing "happened" other than I can't seem to get returned calls from this office. Today, after waiting for 2 days for a return call, I was told "sorry, the doctor already left for the day, so you will need to wait another day before she can call in medicine for your daughter." So, tomorrow will be DAY THREE that we wait, when this should really take 5 minutes. It might be time to search for other options in St. Charles. As I mentioned, Dr. Venugopal is a great doctor, but if you want to see her, be prepared to fight with her receptionist to get refills, appointments or returned calls (and be prepared to be blamed too). I've had experience with other psychiatrists' offices with my daughter (in different places we've lived), and this office is definitely one of the worst to deal with (because of the staff).

He's an outstanding doctor. It seems he used to work at Rush University... That to me qualifies him…read moreas a top notch doctor. My therapist says she likes him and is a spunky guy. He makes jokes to ease the anxiety and tension that sometimes surrounds a psychiatric appointment. Usually easy to make appointments definitely call about two weeks in advance but for major emergencies they can get you in faster. He's a BCBS office. Not sure what else they accept if only Blue cross... Thank you Dr. Cutler for the excellent treatment.

He's a wonderful doctor and really cares. He keeps absolute boundaries and is a very respectful…read morehuman being. He'll keep trying. I miss ya doc. Keep caring for those shunned by society.

STAY AWAY!! THEY DON'T CARE ABOUT THEIR CLIENTS! Made my appointment for my daughter on Jan 5th…read more Was told I would be emailed paperwork but never received any. Got distracted with life since my daughter suffers from severe OCD ADHD and Depression and was in and out of the ER with her. Was counting down the days till we finally saw the doctor in hopes we would get some help finally and received a text message on January 30th confirming her appointment on February 6th. It told me to log into the app which I thought this was where I would fill out the paperwork. So I downloaded the app but there was no doctor or appointment info on there. I reached out via text and left a voicemail message expressing my confusion and concern for not receiving paperwork as her appointment was soon. Never heard back. Called again the next day and left another message. Someone finally called me back to tell me that my appointment had been canceled because I didn't fill out the paperwork within 72 hours back on Jan 5th when I made it! I was shocked and confused since I just received a text confirming her appointment and also upset since I never received an email either. She claimed that she sent me emails but I asked her why not call or text me to see if I received them since I clearly wasn't responding to the emails? She avoided answering that question. I pointed out I left a voicemail and never heard back which she said she never received and then I gave her the number of the text confirmation and she claimed it wasn't from their office. I asked to please ask the doctor if she could squeeze her in since we waited for so long but I received a text message the next day saying she couldnt get her in for months and referred us to other places. This is how much this office cares to have you as a client! They don't want to take any accountability for their lack of communication nor do they care to fix their mistakes. Would not recommend!

Dr. Cecilia Berumen provides me with compassionate, individualized care. Each visit has brought me…read morecloser to long-term goals. She helped me get back on track with my proactive mental health treatment, my career, and personal relationships. Our Medical Center has proven over and over their commitment to their patients. I would recommend Cecilia to anyone in need of direction. Best wishes to you all!

Sarah has done wonders for my daughter! She takes the time to listen (you don't feel rushed). She…read moreis down to earth and simply friendly.

Sarah is a wonderful person and therapist. She has great insight and really cares about her…read moreclients. I highly recommend her for your personal or family needs. She goes above and beyond!

Great facility and providers ! I have referred so many friends and family here and they are so…read morehappy! Would highly recommend!

DO NOT GO HERE FOR MENTAL HEALTH HELP. Very unprofessional and uncaring staff. Most of all do NOT…read moresee Dr. Amy. She is rude, dismissive, and is extremely critical of just about anything you say to her. Even if you are well informed and clear about your experiences, if you say anything about a disorder she will act like you're a faker. She is very quick to blame any communication issues on the patient, and shows zero signs of empathy or understanding. Extremely hostile environment. You're treated like an inconvenience. The in-person office is very hard to navigate, too.

My daughter has been with Sarah for over 5 years and she is hands down amazing! We have been…read morethrough anxiety to a life-changing crisis back to her being healthy and thriving happy everyday it's amazing how Sarah has been there hoarding my daughter the entire time and the hours that she has made herself available to assist is heartwarming! It is very rare to find someone in the medical profession that will go far beyond expectation For the Love of their patients. As a parent I can say she is definitely one of the Angels God placed in our life path. Worth every dime paid and so much more!

I've been charged for the appointment that wasn't provided because first it was rescheduled, but i…read morealready paid, then I didn't hear massage, and she being late told me that I was late when no one called me, at the moment when I was available to talk. She has forgotten about an appointments for couple of times but at the moment when she didn't call me. I was massaging her telling that I need an appointment as I was out of medication because appointment was rescheduled, I also called her office twice. Later that day, I've been sent second invoice for the same appointment that didn't happen. Additionally, she left me without medication right before the weekend, so I can't find another provider for couple of next days. That's just super unprofessional knowing that I strangled with migraines and extremely busy with business. I just can't imagine how I'm going to feel until I get someone else. Last year I've asked her to do an evaluation for test, I've been waiting for 2 months. Reminded her numerous times, she did it almost at the last day. I thought I would miss the deadline. PAY AFTER THE APPOINTMENT, NOT BEFORE

I came to Jada at a time when I felt my world was falling apart around me. Worry, and anxiety about…read morepost decree divorce issues were consuming my life. Jada is positive, compassionate, and easy to talk to. She helped me gain a more positive outlook on myself and the situations in my life. She empowered me and left me confident in how to approach my situation. I look forward to seeing her each time and gaining her insight. I wish I had found her years ago!

I have nothing but great things to say about Jada! She listens well, helps me understand, takes…read moreher time, and makes recommendations that I am comfortable with. I trust her and feel that she has my health in her best interest. I have referred many friends and family to her.