I selected this facility only because my insurance had changed, and my previous periodontist did…read morenot accept the new plan. When I called to schedule, I spoke with Gwendolyn at the front desk, who told me that as a new patient they would need x-rays. I explained that I already had a full written treatment plan and scan from my previous periodontist (Peachtree Dental Group). She reassured me that since this was new insurance, they could take new x-rays anyway and told me to just bring whatever I had.
When I arrived, Kindra at the front desk was wonderful, friendly and professional. But after checking in, I waited 45 minutes before being called back. Once in the chair, I asked the assistant if such long waits were typical. Instead of answering politely, she snapped that they were "waiting on my x-rays." I explained what I had been told on the phone, but she grew increasingly short and frustrated as I asked clarifying questions. She then took me for a scan, and the doctor (Dr. Ashe) looked in my mouth for all of five seconds before saying he couldn't move forward without x-rays from the other office. By this point, I had been there for over 90 minutes.
Frustrated, I walked out to my car and immediately called my previous periodontist, who emailed my x-rays to me on the spot. I walked back into Great Expressions, gave them the x-rays, and rescheduled for the following week.
At my second appointment, I again waited 45 minutes before being called back--only to have the exact same assistant ask if I had brought my x-rays. I told her I had emailed them a week earlier. She checked with the front desk, found them, and then told me they weren't the "FMX" the doctor needed. Once again, I was told they couldn't move forward. The doctor offered to transfer me to their general dentist for the FMX but couldn't say when I'd be scheduled.
For comparison, I called a different dental office I hadn't been to in four years (Nova Dental), and they were able to schedule me for FMX within 30 minutes. When I asked Great Expressions if I could return later that same day with the x-rays, the doctor said the earliest they could see me again was "next week."
When I expressed how poorly the situation had been handled, the doctor's response was: "Communication in the medical field is horrible everywhere. And I can't do anything about that." I replied, "I'm talking about your facility right now though" He stated "My name isn't on the sign, so I have no control here either. Ever since COVID, communication has been horrible, and I hope it gets better, but..."
That was the final straw.
This facility wasted my time twice, failed to communicate basic requirements clearly, and showed no accountability. The front desk staff (especially Kindra) were great, but the rest of my experience was chaotic and dismissive.
I would not recommend this office for periodontal care if you have any other options.
