I sent a formal dispute for the final account statement I received on September 11, 2025, for my…read moreformer residence at 4305 Paxton Lane SW Apartment 406, Lilburn, GA 30047, which I vacated on August 23, 2025. The keys and gate pass were returned on August 28, 2025, officially ending my tenancy. Vanessa Meraz stated via email my lease end date was 08/28/2025.
The statement lists charges totaling $2,832.00, with no portion of my $1,500.00 security deposit returned. I am disputing the validity of these charges, as I left the apartment in clean and good condition, and I took care to fulfill all lease obligations.
Under Georgia law, specifically O.C.G.A. § 44-7-34, landlords are required to return the tenant's full security deposit within 30 days unless valid deductions are made. Additionally, landlords may not retain any portion of the deposit to cover ordinary wear and tear. If there is a cause for withholding, the law requires a comprehensive list of damages to be provided, along with a payment of the remaining balance. I have not received adequate documentation justifying the full retention of my deposit, nor an explanation that complies with the requirements under Georgia law.
To resolve this, I requested the following:
A detailed itemization of the $2,832.00 in charges, including invoices, payments paid, along with the dates, receipts, or other documentation;
A copy of the move-out inspection report or checklist prepared in accordance with O.C.G.A. § 44-7-33;
The immediate return of my $1,500.00 security deposit or a corrected statement with legally valid deductions, if any.
I filed a complaint with the BBB and the Texas attorney general(the state where the corporate office is located) I am in the process of filing a complaint in small claims court and notifying the Georgia Department of Law - Consumer Protection Division, as appropriate.
There has been no resolution and the property manager, Brittany Mason stopped responding to emails and phone calls.