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    Echelon Studio

    4.5 (8 reviews)
    Open 9:30 am - 7:00 pm

    Services - Echelon Studio

    Eyebrow services

    Haircut

    Waxing

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    18 days ago

    Very talented staff. Clean, organized salon. Prices reasonable. Norma is the owner and she is an excellent hairdresser.

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    1 year ago

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    4 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    8 years ago

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    Beckley Wax Studio

    Beckley Wax Studio

    (1 review)

    Respectfully, these are the same valid potential customer questions from a person (me) with a…read morehistory of experiencing bruising and skin peeling from an eyebrow soft waxing encounter, that were also presented to two other licensed professionals in the industry that provide the same waxing services you offer - in addition to sugaring services; the difference is that as professionals the other two business owners extended the professional courtesy of speaking with me knowing I was a potential customer and appreciated the questions using the questions as an opportunity to educate a potential customer about industry changes and better products on the market that better accommodate customers with very sensitive skin, like myself. What is abundantly clear, is that you are refusing to hold yourself accountable and failing to take responsibility for initially informing me (by your own admission) that you did have availability last evening to have a brief planned discussion about important questions very personal to my eye brow waxing experiences until at the last minute it was decided it was no longer convenient for you. I was already planning to cancel the appointment as I was indirectly sensing a lack of motivation and effort on your part to engage with me as a potential customer. I have no desire to conduct business with an individual who cannot make the clear distinction between a well-informed potential customer making a genuine inquiry versus a business solicitor, nor do I wish to conduct business with an individual who doesn't have enough respect for their craft or enough respect for a potential customer to not make themselves available for a mutually planned brief standard phone consultation to determine if they can be of service to a potential customer. As a consumer and potential customer, this is the first time I have ever encountered this type of response from a business owner. It is also evidence that your establishment does not meet three of my very important business criteria, not realized until this encounter, lacking competence, professionalism, and lacking the ability to hold your own self accountable to your own questionable business standard implied in the last absurd response. I am glad I had the foresight to have had a short list to work from, already having an alternate booked appointment with a true professional who had no issues doing their job, making themselves available and competent enough to comprehend that addressing my valid concerns are relevant to my specific and very personal experience and also used the opportunity to educate me about the how waxing products and services have changed over the years since my unpleasant encounter years ago with a soft wax product that caused me great discomfort, rather than offending and making an unwarranted assumption about my questions being about business research. Here's some professional free advice - enroll yourself into a customer service 101 class (Client Care and Potential Customer Communications Enlightenment) with an emphasis on business/customer awareness and for good measure enroll in a class on business ethics (accountability 101). Please carefully note, I do not wish to receive any further forms of communications from you personally or as a business entity as I have moved on.

    Echelon Studio - hair - Updated May 2026

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