Beware of this company!
I had a terrible experience and the customer service was so bad that I had to let anyone reading this know.
I purchased a larger ticket item (solar power system) namely an Ecoflow Delta Pro Power Station. I had fallen on very hard times as my grandmother contracted COVID and needed tons of medical attention. So, I reached out to let ebike haul know about my family emergency and they told me they would not be able to refund my order since it was already being processed. Processed not shipped okay so keep in mind that they could have stopped the order if they really wanted too.
I even asked for the shipping companies number and ebike haul refused to give it to me. The woman I spoke to was especially nasty claiming that the only way for me to return my package would be for me to wait for it to arrive to my residence then pay shipping and a processing fee... no empathy or even sympathy.
Now here's where it gets out of hand. My item was shipped and took over 2 weeks to never arrive only to find out my item was sent back to ebike haul.
Do you think after ALL the back and forth with them they would have the decency and/or customer service know how to call me and let me know.
Not get this! I was still charged $120 "processing fee" even after all the inconvenience. Unbelievable!
Don't do business here or you might be next read more