The lady who owns the place is so awesome and nice. I just love doing business with her.read more

always a great experience here. i send my mother here cause i know she will get treated rightread more

I have been using Felts for about 7 years now for my company fleet truck and my personal vehicle…read more This visit was for the water pump that was going out on my fleet truck a 2013 3500 Chevy. I dropped it off around 7:45 as soon as they opened and by 4:00 that afternoon the repair had been made and I was back on the road. Mike and Ruth will go up and beyond to make sure your vehicle is repaired quickly and the job is done right the first time. Even when having to deal with the fleet management companies which can be a headache. If you're vehicle is having issues give Mike and the team a shot at Felts Family Car Care you won't be disappointed!! Thx guys for always taking good care of me!

Reason for the review being so low is because they ask you all types of information and questions…read morethat go beyond a simple alignment and never told me they were not going to perform the alignment as many shops do and im out in about 15-20 minutes total waste of time that could've been avoided . I WAS HERE FOR 1 hour and a half. Never coming back here unfortunately. I personally do not like writing bad reviews for businesses but i want to warn people so they are aware. I went to get an alignment here as it's a local business and wanted to support, however, they did not perform the alignment. Reason for it was bad ball joints. I understand and this is normal procedure and many shops will deny the service for this. But they still decided to want to charge me $80 dollars for "checking the vehicle" the alignment is $120 by the way. After arguing that this was outrageous the lady cordially and correctly did not charge me the $80 dollars.

Chris is unique mechanic, he is a great conversationalist and is informative with everything he…read moredoes to you car. He also works pretty fast so you won't be waiting or have to leave your car like they do for dealerships. I am definitely coming to Chris's auto repair for life!

Although he did fix a simple problem. I was traveling and did not have tools to do myself. Believe…read moreall the reviews about rudeness, in 45 years of doing business, I have never dealt with someone as bad as this. I am a service technician and have never treated a customer the way he does. He is where every service manager needs to send their techs to demonstrate how NOT to treat customers. BTW, cash only. UPDATE...the business owner replied to this review, apparently he pissed someone else off because I paid in full, money was not even an issue, had to pull cash from ATM next door (because the one in front of the shop is non functional) This is a different customer, I was not rude, I was silently pissed. He did not stop working on else's vehicle to work on mine, after waiting 3 hours with no estimate on time on even looking at mine, I was literary on the phone with another shop a mile away when he finally freed up. The ONLY reason I used this shop is because it was the closest one where I broke down and the lady who answered the phone said wouldn't be a problem. After dealing with this, I would not even go back for warranty work if I needed it.

Great service, for oil change, brakes, air conditioner…read more Honest and liable staff, this is why I keep going back.

I have a 1993 Dodge caravan is special unfortunately she had breaking issuecame here and got a…read moregreat repair so we're all fixed up and ready to run do a great job reasonable prices

Great Place ! Mark and Desiree were extremely helpful . I would definitely recommend using themread more

wouldn't recommend to my worst enemy. a complete waste of time and money. took my car in for what i…read morebelieved to be a slipping transmission (found out eventually it was) and nobody could "duplicate the problem ". they did however have one code pop up for somthing COMPLETELY UNRELATED TO THE TRANSMISSION. CHANGED IT. AND THE PROBLEM STILL OCCURS. then had the nerve to charge me almost 700$. if you knew you could not fix what i was describing WHY THE HELL WOULD U FIX SOMTHING COMPLETELY IRRELEVANT. my car is more modern so i truely believe they didn't have the knowledge or even cared to deal with a potential transmission replacement and decided "well they're already here might as well charge them for somthing". Long story short for so called "transmission specialists" they sure don't know too much or would've saw the signs of it slipping. won't have to worry about me anymore i will NOT EVER be back.. and people say support small businesses.. yeah right

I had an amazing experience with this auto repair shop! The staff was super friendly and really…read moretook the time to explain the issues with my car. They fixed it quickly and at a fair price. Highly

I cannot say enough good things about this shop and its owners! Sedrick and Charlie were both…read moreamazing to work with. Sedrick gave us a quote and told us all of the information we needed to know and Charlie was the person who did the work on our car. He explained everything he did and communicated fully. He was even kind enough to work with us when our bank was giving us trouble with sending the payment and it needing verification. I will never go to a different shop to get work done!!

If I could give 6 starts I would. It's hard to find an honest mechanic but Jeremy is here to save…read morethe day and restore your faith in that there are honest mechanics out there. Look no further! They provide great customer service, upfront-honest-and-fair pricing. When they give you an estimate and a length of time to repair they are spot on. He's got my business and everyone I can send his way.

This is a user-friendly shop. I was greeted by one of the owners, who took my car right in. He…read more gave me exact information of what was wrong and what it would take to fix it. The diagnostic was $150 an hour and they had my car for two hours so fair warning. I don't know how other shops compare for diagnostic pricing. So now it cost me $300 for diagnostics and another +300 for the actual repair.

I discovered Quantum Mechanix probably 10 years ago when we first moved to Mansfield. We had an…read moreissue with our Tahoe and someone I trusted gave us a great word-of-mouth recommendation. Tommy just came through for us again. My son Eric was driving the old Tahoe and started noticing a coolant leak. He diagnosed it as a water pump and we gave Eric the number for Quantum. Tommy took it in, diagnosed it as a shot water pump and gave me a quote with options for replacing with an original Chevy part or a less expensive aftermarket that he knew to be reliable. Frankly, the quote was hundreds less than I expected. I am a fairly decent mechanic and would gladly pay his quoted price. He got the work done the day he was able to diagnose the problem. On time, exactly as quoted and functioning perfectly. I have recommended Quantum to friends for a decade and they all agree that you get honest work done right at a fair price. Everything you need in a mechanic shop!

If you're looking for an honest mechanic who knows what he's doing, look no further. Took my 2006…read moreMonte Carlo SS to the local Arlington Chevrolet dealership figuring since my car is a Chevy, they'd know the most about it. Engine wasn't starting immediately after turning the key. They performed their analysis and recommended a new starter and battery cables, for which they wanted to charge me $1,400+. I previously had the MC there for the same problem and, after $400+ in analysis charges, it was a $20 gas cap. Wanting a second opinion, I scheduled an appointment with Quantum. Due to their high volume of work, I had to wait 2-1/2 weeks, but the wait was well worth it. Tommy, the owner, looked at the battery cables and starter and said there was no problem with them. However, apparently some General Motors vehicles have this starting problem. Not enough fuel is getting to the fuel injectors when the key is turned. He pressure-checked the fuel pump and found it to be the problem. Rather than spending $1,200+, he showed me how to ensure the injectors have enough fuel so the engine will start on the first turn of the key. I've had cars serviced over 50+ years and Tommy is the first mechanic that took his time to fully explain the issue and the solution. He knows what he's doing and most importantly, he's honest. You can't go wrong with Quantum Mechanix.

Had work done to our Nissan for far less then what the dealership would charge. Also had some work…read moredone with our other car and was done in timely manner. Colt, is always friendly and helpful. Will be bringing the cars to Hoover for repairs until they close or we move.

100% recommend Team Hoover! Called last week with an air conditioning issue on one of our cars…read moremade an appointment for today. We dropped it off in the night deposit last night and they called us by lunch time with an estimate and we had our car back by the end of the day. They are so quick and get the job done asap. The appointment you make is not just to drop it off like the Ford dealership who holds onto it for a week before they even look at it. If we have a problem they can fix Team.Hoover will be fixing our cars.