Just about every EB Games store has a lot of employee turnover, so the people you first meet may not be there next month. Some transfer between or to different stores, most eventually move on to other jobs.
Most managers are okay, some are great and a few are jerks. Ditto for the cashiers. It's a mixed bag, but when the staff at one location rub you the wrong way, there's literally a dozen other locations on Montreal where you can trade in your games and pre-order new stuff.
The people I met there a few years ago were always nice to me and I found some really great deals there, but that can be said for any EB Games store or any other video game store for that matter.
I haven't been there for a while and the last time I visited, all the familiar faces were gone. I don't travel by that route anymore either. Oh well. read more