Fins Up came to my condo this morning to remove a large sectional sofa and left me very pleased…read morewith their service. They were friendly, got the job done quickly and professionally. A few things really stood out to me: 1. They provided a quote with their response. I contacted a few different junk removal services I found via Yelp to see if they could remove my couch (surprisingly, the only company that never even bothered responding to me is the company that was ranked #1 in the area and had a ton of glowing reviews--and I both called AND e-mailed them). Omar responded to me within hours and provided a shockingly reasonable quote in his response. He also offered to come by the following day. I had already made an appointment with another company, but that company would not provide a quote without coming by first and had already cancelled on me once. I knew I was not going to get a better price than the one I received from Omar, so I decided to cancel with the other company and do business with Fins Up instead. 2. Punctuality. They showed up exactly when they said they would. That NEVER happens in Miami. 3. They did not stray from their quote. I had described the couch as a four-piece sectional, but I don't think they were expecting it to be quite as large as it was. The pieces were too large to fit in my building's elevator and needed to be carried down a flight of stairs, so that made its removal much more difficult. Regardless, when I asked Omar how much I owed him, he responded with the quote he initially gave me. He could have responded, "Well, I know I quoted you this, but...", but he didn't. I really appreciated that. They are a family-owned business and told me they have encountered so many people who have been grossly overcharged by other junk removal companies. That's not Fin's Up's game. I can tell. 4. There was no language barrier. I don't mind if a service provider doesn't speak perfect English. I've lived in Miami for 10 years and still speak zero Spanish, so who am I to judge? But when a service provider shows up at my house speaking ZERO English, it makes everyone's job a lot harder. That was not an issue with Fins Up. 5. Their Yelp profile pic is Ned Stark. Who doesn't love Ned Stark?

When we were helping my sister move into a foreclosed home she purchased (very neglected property),…read morewe called Fins Up Junk Removal to help with some junk in the house & backyard (that was extremely overwhelming). They were recommended by a good friend and we were so glad we used them! They were very professional, kind, courteous, and friendly! It made the move-in so much easier with peace of mind knowing that the junk was out quickly and disposed of properly. We then used them again when my mom was downsizing from a 4-bedroom home to a 1-bedroom apartment. We needed help with donating a lot of furniture, tools, etc. that we couldn't sell or give to friends/family/neighbors. They came and picked up all the leftover things in the house and distributed to local charities for us. So happy to have been able to bless others with great things that we just didn't have need and space for. They are extremely affordable and worth every penny! Amazing customer service and they genuinely work with you to figure out exactly what you need. They are so much more than just your typical junk removal crew! They are like family! Highly recommend them!!!

Called was very rude and disrespectful didn't even let me ask about anything essentially because I…read morewould be a new customer he didn't want to even talk to me!

Good customer. Service price is good. And when they tell you to going to be ready, it will be ready…read morethat day they tell you.

Amazing service!! Got the job done super quick and the workers were kind and friendly. Definitely…read morerecommend!!

I sent the drivers away... quoted me a ridiculous price to haul off flattened cardboard boxes and…read morepacking material. I've used this company in the past with far greater items and heavy things at a third of what I was now quoted for light minimum items. I will not be using your service in the future

This nationwide company has a good sales force. They sound professional on the phone but once you…read moreschedule with them and get transferred to a local franchise, it's a scam. The building needed paperwork in advance of the move and I had to chase them for days before they sent it. Their trucks are tiny (12-foot dump trucks), they started 2 hours late, and they didn't send enough people/trucks despite knowing well in advance that it was a big job. I had flown in from out of town to empty a family member's condo on a Friday and got seriously screwed by this company. DO NOT USE.

I brought in a pilot suit to have Velcro attached so I could properly place patches on it. To my…read moresurprise, instead of professionally sewing it, they used self-adhesive belcro -- the kind typically used to stick down carpets. The result was a sloppy, poorly executed job that was completely unacceptable, especially given the outrageous price I was charged. I never complain about the cost of other people's work, because I hate when people try to put a price on mine. But if you're charging premium money, then you need to deliver premium service. No excuses. Since the change in management, prices have gone up by about 50%. I understand the cost of living is high, but this level of increase -- especially when paired with a clear drop in service quality -- is just unjustifiable. I'm deeply disappointed. This isn't just about money -- it's about basic respect for your customers.

it's a great service and everything is done in premises. all presentable I recommend it 100% they…read moreresponsible always

I received a price increase form in the mail after 2 months and luckily Nabela helped me navigate…read morethrough the process to help get my original rate back on my account. Very helpful!

Great facility! I've been using this location since 2018 to store my trucks as well as renting…read moretheir drive up storage units. What sets this location apart from all the others is their amazing on site team. Rich and Nabela go above and beyond to ensure the best service! Highly Recommend!!

Ten stars! They were on time, Helpful, kind, courteous, hard working gentlemen that provide…read moreexcellent customer care and detail to not harm your property, during junk removal. The Value is above and beyond the more than reasonable cost. Referred them out already and will continue to use them as my go-to moving forward.

Jesus and Jordan were on time and very professional. They removed a steel gate and collected a huge…read morepile of tree trimmings that the city would not pick up. They were able to get this all done in a few hours. I will definitely call them in the future and would not hesitate to recommend them to anyone.

Great service, easy going staff but very efficient. Line was out the door but clears it up real…read morequick!! They are open until 7pm to drop off packages. Amazon drop offs are a breeze. Love coming here for my returns and shipping packages.

Fast and friendly service . There is plenty of parking . No waiting on long lines. There is a…read moresupermarket,a gas station,as well as many stores in the same plaza.