Very helpful and patient when dealing with my precious mom. I greatly appreciate the…read moreprofessionalism and care shown to her.

They don't answer their phone. And, they have the most annoying background music. It says "your…read morecall is important". If that's the case why don't they answer the phone? While on hold, for over an hour, I have decided not to invest in Fidelity.

Julie is great! They are nice and provide great prices and service. I recommend 100%…read moreJulie always answers all my questions

The tellers are fantastic. I have accompanied my parents here on many occasions because they are…read morenot proficient in online banking. Each time the tellers have been so patient and kind. They now recognize me when I walk in and are always efficient and give great customer service.

This particular Chase location is located in downtown Birmingham, Alabama by the university.. it is…read morea small location, and parking is very difficult. However, there is a small parking lot in the back that if you are a customer, you can park at. The staff was extremely friendly and professional. Jordan was my cashier and seamlessly handled my three transactions. She was also extremely personable. Chase does not seem to have a strong presence in the Alabama market. Jordan, the girl at the counter, did tell me that they are expanding, especially around this area. I have been a customer of Chase for a long time. I was at first a member of Washington Mutual and when Chase purchased them I gave them a chance and it has been a very positive experience. Not only at my branch in my hometown, but since I travel a lot for work, I do try other branches and I have never had a negative experience. All In all, this was an extremely positive experience and I will give this particular branch five stars.

Very helpful with what I needed. Centrally located downtown…read moreBirmingham. My only issue was finding a place to park.

Terrible company across the board. Let my condo insrrance policy lapse, and they did not try to let…read moreme know about trouble they had with my credit card. They let is lapse, which never should have happened. Worst insurance group and national insurance company I have ever experienced

Great rates and everyone at the office are so nice! I recommend them to everyone! Call them today.read more

Awesome service by many locations so I have no reason to complain. I have nothing but great…read moreservice from each representative. Rock on ALFA!

Amy Smith Gardner office mishandled my car insurance payment. I sent my car payment on my credit…read morecard like I have been doing every 6 months for years. They applied it to my home insurance which is an automated payment on my bank account. So my car insurance was NEVER PAID! This would never would happen if Mrs Gardner would take care of her business instead of being out of the office all the time and leaving the office in care of interns. Stay away from this office! I cannot even add one star

After being a loyal customer of this agent for 5 years, I would like to share a piece of…read moreinformation for potential and current clients. Amy Gardner's team was very helpful until a couple of years ago, however, the service quality has seriously regressed in recent days. I had a minor car accident dating back 3 months ago. It was not my fault, so one of their service representatives initiated a claim, and that was it. I was left alone from that point and there was no way to get help from any of them in the long claim process against the other driver's insurance company. Apparently, they cannot provide you with extensive assistance because their office does not have sufficient manpower to do so. I just spoke the Amy Gardner herself this afternoon for about 25 minutes, and this is what I was told: 1. They get 1-2 new claims every day, and they cannot check on every single case EVEN once in three days or so. 2. That I was not seriously injured like some of the other customers that require this office's assistance. There are people out there who have had limbs amputated, etc. (It sounds like you won't get the customer service you deserve unless you get in a serious car accident with severe injuries). I want to seriously express how grateful I am that the other driver and I have not had any serious injuries like Amy Gardner was describing to me over the phone and that my heart goes out to the people who have experienced these types of situations and their families. I also believe that I deserve a basic level of understanding when it comes to something like my vehicle that gets me to the job that I support my family with and/or when it comes to getting a replacement vehicle in the meantime. I understand that these agents do not have access to all of the information that I am needing but to belittle me over the phone saying I have no idea how the process works and not giving me constructive information to combat those claims when I ask for updates seems a little hostile. Please just know that this office does not care about their potential long-term employees who have good driving records and seem to only be interested in the most severe cases when it comes to assisting their clients. Statefarm is a great insurance company, but please stay away from this agent and save yourself from stress. If you are thinking about switching agents, expect at least 20 minutes of being interrogated over the phone about why you are transferring your policies to another agent along with having someone belittle your knowledge about the industry. Thank you. -Tom

Ms. Margie was so delightful and efficient. She assured me that there would be no problem solving…read moremy issue. She did so and communicated each step of the process. She made sure I understood what was happening and made sure I had all the receipts. Thank you for making my first visit to the Hoover branch such a wonderful one!

Closed my accound and ruined my credit- shit bank. Charged me for overdrafting for a phantom…read moretransaction and closed my accound without ever informing me.