Penn has a great reputation for a reason…read more Today I saw Dr, Guggenheim for a concerning matter. He was so pleasant, positive, and definitely put my worrisome mind at ease. I now have a battery of labs to get and return for a follow-up visit. Hands in prayer ... I found Penn's overall staff to be kind, courteous, and proficient. The building was big and sunny; its sections are designated by colors, which is nice.

Although I wish they had an internist on their staff, the Cherry Hill location of the University of…read morePennsylvania medical system is a game changer for us Jersey folks who need excellent medical care.

I am extremely disappointed with my recent experience with the CooperCare Alliance office in Cherry…read moreHill regarding medically necessary diabetic supplies. For over two weeks, I have been going back and forth between the pharmacy, my health insurance company, and the office simply trying to obtain my glucose test strips. Unfortunately, this is not a one-time issue -- this happens every time I need refills. I have made countless calls to the office, my insurance company, and the pharmacy. My pharmacist has also contacted the office directly and expressed frustration with the ongoing delays and lack of resolution. Multiple insurance representatives have contacted the office while I was on hold and repeatedly explained that a prior authorization was required. Each time, I was told the authorization would be submitted. One representative from the office, Kathleen, specifically informed me that the prior authorization had already been submitted and that the office was simply waiting for a response from the insurance company. However, after speaking again with my insurance company the following day, I was informed that no prior authorization had actually been submitted. This was extremely frustrating and concerning, especially after being told otherwise. Today, the same process happened again. A representative from my insurance company contacted the office while I was on hold and spoke with someone named Jackie, who was faxed the prior authorization form again because the office stated they did not have the forms that had previously been sent by several other insurance representatives. Unfortunately, this is the same thing I have been hearing since last week, yet the issue still remains unresolved. I even sent a formal email to Nichelle Edwards, Director of Clinical Practice, explaining the situation and the ongoing problems obtaining medically necessary diabetic supplies. As of today, I still have not received a response. No patient should have to repeatedly advocate for themselves and endure this level of confusion and delay just to obtain essential diabetic testing supplies needed to properly manage their health. Merena C

The cooper care alliance now has someone lie to you when you and tells you they are at whatever…read morelocation physically that you ask, and are actually sitting at home. I called to ask if I could come in early because I was already in jersey. First thing I asked was she physically at the location. She told me she was and that my doctor was booked up till 5. Come to find out at my phone appointment that my doctor and assistant were actually calling people since I had originally called to come in early. This same person then swore my doctor was booked for 3 months. I said it 3 times, and she still booked my appointment for only 1 month. Quite possibly the worst customer service I have ever experienced. If you enjoy and want the ability to call for fair customer service, THIS IS NOT THE PLACE YOU SHOULD BRING YOUR BUSINESS

Thank you to the Doctors, nurses and Staff Of the ICU that cared for my sister 4/14 to 4/17.read more

Knowing that these types of appointments can be intimidating, uncomfortable, and sometimes often…read morelike daunting task, I felt compelled to write how positive my experiences have with this office and all their staff. Everyone from reception to care providers are professional yet personable, efficient, and thorough with care. The office space is warm and welcoming, which helps to put you at ease. Big bonus, no long waits!

Luv Dr.Marzili, and his staff. He has been my Hubby's Primary Doc since '01. He is very…read moreprofessional and knowledgeable. Explains in details and listens if there are any concerns or questions. No complaints over the years. Added plus, quality service with a smile !

Awesome doctor, awesome staff. Professional, on time, courteous. I couldn't be happier coming here…read more Use Dr. Marzili with confidence!

I was exploring getting health insurance for a non-profit, specifically to help a few employees who…read moredid not have insurance supplied by a spouse. I spoke to Ed MacConnell who was extremely helpful. Given special circumstances, he explained how my two or three employees could get insurance through a special program (NJ Marketplace). He gave me the names of two employees at Total Benefit Solutions who could help and offered to help as much as he could as well. This was eye opening to me and a wonderful service to my employees who could never afford insurance without help. Thank you Ed!

Like most seniors making sure I had adequate insurance besides Medicare was a big consideration for…read moremy husband and I. Ed MacConnell and his staff go the distance for you. They are awesome. They are truly invested in your care. It's remarkable in this day that people like these folks are still out there.

The staff here is AWESOME!!!!! so nice and friendly and when you are seeing the doctors they don't…read morerush you at all. They take their time and answered all my questions and truly made it a nice experience. They go the extra mile to help you in any way they can and the staff at the front desk was very nice as well. I would definitely recommend this place for sure. I have more appointments scheduled and know they are taking pride in caring for me and helping me through this. It means a lot when you feel secure with a doctor and their decisions and the fact that they actually care about you and look out for your best interest and not rush you. For me the experience has been great. I don't feel like they are rushing me in and out. They take the time to sit with you and answer any questions you may have. They are awesome!

Dr. Kahan is the BEST. I saw him for my hand and boy what an amazing job he did with identifying…read morethe problem down to fixing the problem. He has an amazing bedside manner and truly cares about you! I was very nervous going into surgery and he did a great job in calming me down. I see Dr. Kahan in the Cherry Hill office. Every time I go there, the staff is wonderful. Especially Kerissa and Cheryl! . There is hardly ever a wait and my appointments are quick. This is a must go to office for any orthopedic issue and I highly recommend that you do go! They are open day, evenings, weekends and holidays. I mean, what offices are open on holidays? Do yourself a favor and make this your go to office. 856-751-5100

On May 17th, I was transported via ambulance to Marlton Virtua Hospital. Jeremiah and Morgan were…read morethe EMTS or Paramedics. I was not well so I am not sure their title . They were terrific. I was scared and sick. When they came to my house,my pup was barking with all the visitors. They didn't blink and he is a big guy. By the time they got me in the ambulance, they had calmed Wilson too. The thing is, they didn't just transport me and dump me off t the hospital. They stayed with me till the Emergency Nurse came to take over. This helped. It's hard to be alone when you are not well.. I appreciated their care and kindness. Then the RN, I think Tiara? Began her professional attentive care calmed me. When you can't breath it creates fear and she was quick to give me care. Jade was already waiting to do a chest x-ray and was as kind as could be. They don't want you to drink anything, when you first arrive till they determine your care. But when you are struggling to breathe you become very uncomfortably dry. My Nurse gave me a sponge wipe for my lips. It sounds small but it so was not. Dr. Sing was terrific and efficient. Answered my questions and admitted me to the hospital. I was eligible for hospital at home because I am a senior . An excellent choice. I had been in this program before. I have asthma that can get out of control and they have been able to stabilize me before. The care you can get at home without being in the hospital is a big plus. A virtual doctor visit every day and 2 RN visits give you the support that you need without the trauma of being hospitalized. The Doctors were fantastic. I can't remember all their names but I do remember a Dr Leu and Dr Malek. There were 2 others and I am sorry I cant remember their names. The Doctors did not just give me medical directives, they partnered with me and planned with me. Very noble. Thank you. My Nurses, Christine, Michael, Joe, Sarah and Emily, all very thorough and compassionate. Even the couriers who delivered needed medicine, equipment and even food were prompt friendly and professional. I am feeling better and those partners are the reason why. Wilson Cheese made a bunch new friends. It's nice when the folks are caring for you, accept and understand your extended family. Thanks to you all.

Clean, organized and everyone from the security police at the front door, to the woman who…read moreadministered me to the nurses and the transporter, to the woman who performed my CT...everyone was caring, professional and genuine. I would like my doctor to have listened to me a bit more about what I thought was going on rather than being told that she didn't know and that it may have just been a virus. She was friendly and didn't rush me, but I felt we could have had a better dialogue.