While I agree they have very nice furniture in the store, my problem was getting what I wanted…read moreafter paying for it. I was ordering a Recliner and a couch, but somehow the order kept getting mixed up. I was very clear about wanting a couch about 6ft long, for when my Son visits. He's 6ft 2in. I ended up with a Loveseat or as they called it a "Condo sized couch"! At no time at all did I agree to this, but all I got were arguments, saying I did. Well, I'm 5ft 7in. and for me to lay down on it, I have to bend a lot to fit on it. Well, at least they got the fabric right. The recliner I wanted was extra firm, (for a bad back) and found a really nice plaid pattern of pastel pink, leaf green and a Carmel colored stripe that matched the fabric of the couch. The clerk kept trying to get me to opt for bold prints especially one with dark blue and green leaf patterns on it. I very plainly said no, I wanted the plaid I picked as I don't do bold prints. So she went to check availability of the fabric and came back that I'd have to pay extra for the print I wanted. No problem. So what happens, she ordered the leaf pattern that I didn't want! I noticed it on the receipt after I got home. So I went in the next day to complain and showed her again the print I wanted. So she tried to talk me into a gray colored plaid instead. I told her again that I just wanted the pattern "I chose!" She said that she'd correct it and send a copy of the revised sales receipt. Plus it would take 8-12 weeks for them to arrive. Then about 8 weeks later I hear they're closing for Retirement. I go in again to see about my order. This time she was quite testy with me that the order was fine and not to worry. A few days later, I hear my order is in and to arrange a delivery time, which I did. Imagine my surprise when I got a Love Seat instead of a couch and my Recliner was in the gray stripe pattern! I went into the Store again, with one of the cushions in the gray stripe pattern and about the couch. Same clerk again absolutely arguing with me about my choices and that's what they gave me. She even kept telling me how she had 20 years of experience in Sales, so she knew how to write an order. Unfortunately all of a sudden the fabric sample of the plaid I wanted was missing, and repeating all sales were final But I find it very interesting that all the sales orders and what I got were for items "she" kept pushing and the only thing that was what I wanted, was the fabric of the Love seat! Also, I'm a Disabled Nurse and use a scooter. So with all these trips back to the Store, battling with their front door to get in the Store in the first place, was prohibitive, I didn't need more problems dealing with their staff!

This week my second hand deep freeze finally packed it In during the night. FW responded to my…read moreearly hours email as soon as they opened. They had a comparable unit on sale and had it delivered by lunchtime the same day. No loss on my precious frozen goodies and meats. For a small fee, they took my old unit away. I have lived in Maple Ridge for over 20yrs and have accumulated quite a collection from FW. Only thing missing now is a new dryer. But I can wait! Thanks for prompt, friendly service and fair pricing. FULLER WATSON is my go-to for appliances.

Buyer beware, ensure you double check everything and I mean everything for custom builds if you…read moreinsist on buying from them The suggestions they made to our original drawings were awesome, they were very helpful through this stage. However the measurements were out and I missed that, I take some responsibility for it Too bad beautiful furniture nicely built just didn't fit and they took absolutely no responsibility for what they suggested and then missed themselves. This was after we spent tens of thousands of dollars in there So just do not rely on them you think you're getting the service until something goes wrong then you're on your own I would recommend a place like valley direct

Pretty nice & spacious store, considering its location in a small plaza. Would say it's nicer than…read morea Brick & even an Ikea, without the selection. What separates them apart is the service, custom ability and Canadian-owned. Think they said they're from Edmonton. And good quality too. Focus is mostly on the living room, then bedroom. The manager, Sunny, was quite helpful & patient. Not sure if there's room for negotiation. Delivery fee about $100, even to Vancouver. Removal of old furniture as well, around $80, depending on the disposal fee depot.

rudest service or should I say non service ever! Will NEVER go back there again! The young woman in…read morethe sewing department needs to learn some manners and how to speak to customers!

Came in to take a look at a variety of kitchen appliances, Marek was very helpful, not pushy, and…read moreknew his stuff. He helped me take a look and compare appliances based on price, quality and features.

Excellent place to pick up discounted furniture. They are not very visible from the street. They…read morehave a reasonable selection, with excellent prices on everything. I came up from the US after reading an ad on Craigslist and talking to Michael, and bought an excellent dresser at a very good price. I appreciated the helpful and professional attitude of everyone there. I will definitely return if I am in the market for furniture.

From the owner: We are a warehouse concept furniture store with 30 plus years experience in the business. With low…read moreoverheads and profit margins, we offer quality products with warranty at unbeatable prices. No frills, no gimmicks, no pressure sales. Come on in and take a browse, you will be pleasantly surprised.

I am beyond frustrated with The Brick. On December 26, I spent $2,126.85 on a brand-new washer and…read moredryer set. I was explicitly told that both appliances would be delivered on January 6, 2026. That date came and went. Fast forward to February 1, and only half of my order shows up. The dryer arrives. The washer does not. No warning. No explanation. And here's the best part: no one at The Brick can tell me where the washer even is. Not delayed. Not backordered. Not in transit. Just... missing. How does a major appliance simply disappear? I've spent hours dealing with customer service, being passed around, given vague answers, and accomplishing absolutely nothing. This has been disappointing, frustrating, and incredibly annoying. I rearranged my schedule, prepared my home, and waited weeks based on promises that clearly meant nothing. When you spend over two thousand dollars, you expect at minimum: The product to arrive when promised, Accurate communication, Someone to actually know where your order is. Instead, I'm left without a washer, without answers, and without any confidence in this company whatsoever. Why should I ever come back to this trash bin of a store? If The Brick can't handle something as basic as delivering the items they sold me--or even tracking where they are--then they don't deserve my business or anyone else's. Avoid if you value your time, money, or sanity.

The Brick has what can only be described as the worst customer service I have ever experienced…read more Moreover, they have not honored the terms of the Signature Extended Warranty we purchased even though the insurer approved a complete replacement of the washing machine. In addition to them charging us for delivery even though it was covered by the warranty, their breach of the terms of the warranty and terrible customer service are further described below. First, the and notwithstanding the fact we purchased both the washer and dryer from the Brick, they would not assist with unstacking the appliance so that the washer could be replaced. This meant I had to arrange for someone else to come unstack the dryer they stacked. If I was elderly or disabled, this could have been a discriminatory barrier to my ability to meaningfully claim under the warranty I paid for. Second, they told us the washer would arrive on a Friday, so we arranged for the set to be unstacked on the Thursday evening. The store did not give the third party delivery company the correct phone numbers or buzzer number, so the truck arrived at the apartment building and simply left within seconds without contacting us. The live tracker did not give us a number to call them. Third, after failing to contact us, the Brick was then unable to deliver the washer at all on Friday and said they would try Saturday, which they also could not do. This took us to Sunday, when the washer arrived late in the evening and without the necessary parts to reinstall it. The delivery drivers simply dropped it off in the middle of the entry way and just left it blocking access to the bathroom. The Brick did this even though we explained how important having it reinstalled was, while also explaining that timing was important because we needed to arrange for the dryer to be restacked after installation because they refused to do it. In the end we had to re arrange re stackers multiple times. Fourth, when we realized what had happened we called the Brick and ask them why the correct parts were not included. They said it was because we did not buy them, even though the washer and re installation was covered by the warranty and no one mentioned new parts were necessary for reinstallation. It so happens that notwithstanding the numerous emails and telephone calls regarding this order, the manager we were speaking to had no idea we had a warranty replacement order, and then when we advised him it was, he proceeded to try to tell me the warranty did not cover things it did. In fact, he was looking at the wrong warranty. (We had purchased a new warranty for the new washer, and he was trying to apply that less inclusive warranty to the old washer. We have since cancelled that warranty as they do not honour its terms). Fifth, even though we immediately called the Brick and spoke to a manager he refused to call the delivery truck drivers to ask them to pick up the part and finish the installation, telling us we needed to pick it up and install it ourselves and that he didn't want to ask them for a "favour". When I said that does not work, because the warranty covered installation and we do not live near the Brick he said he could not do anything because it "was a Sunday". It is important to note that the delivery destination and store are about 500m apart. Sixth, the manager called me irrational and said it was not his fault he didn't understand the warranty because this was the first time he was dealing with it. This implies he perhaps doesn't have proper training on interpreting and carrying out warranty claims, making them impossible. Seventh, to this day, the Brick is trying to make this right by refunding the delivery fee we never should have been charged. They did not install the washer, and notwithstanding the fact I have given them my number multiple times, they keep telling me they are trying to call me at the wrong number, even though the correct number is in the email chain, multiple times and we requested that they update our file to contain the correct number. Do not shop here, the appliances do not last, they do not honour their contracts and they charge you for things you are legally entitled to. Moreover, if you're an elderly, disabled, or single person living away from family, they will not help you with installation or uninstallation which may leave you stranded.

I have window shopped Emilia & Rose Home Boutique a few times in the past whenever I am in the…read moreplaza. I could never get in during their opening hours because I'd always be in this area way too early. So, I browsed their products online and came during their opening hours to pick up my item recently. I loved everything they have in the store! It is so girly and pink, and cute!! They have lots of kitchen items, pillows, baskets, party items, jewelry pieces and more. They are HUGE on anything pink here. The woman working here was really nice and welcoming once I walked in the boutique. She was very busy with another customer and the phone was ringing, while she was doing something, all at once. I came in to pick up a Valentine item with a heart on it, which I love very much! I also enjoyed browsing through all their other Valentine's products like the mug with a cute heart. It is so nice to browse through their products! I'll come back again!

Have followed Emilia & Rose Home Boutique on Instagram for quite some time. I had the opportunity…read moreto visit this store recently and have to say that the layout of all of the stores products is so tastefully done and the items themselves are beautiful. The staff greeted me when I entered the store and very helpful if I needed it....which I did. Will of course visit again!

Never in my life have I ever received such exceptional customer service as I did at Maple Ridge…read moreLighting. I recently moved to Maple Ridge from Vancouver and purchased a new condo. The light fixture I had installed above my island was missing hard to find pieces. I went to Maple Ridge Lighting to see if they had the parts I needed. I spoke with an employee named Scott and he was EXTREMELY helpful. He didn't have the parts I needed right then but he took down my number and called me an hour later to let me know they had them waiting for me. Not only was he prompt and courteous but he also did not charge me for the replacement parts. I would recommend Maple Ridge Lighting to anyone and everyone. I will not be going anywhere other than Maple Ridge Lighting for any future lighting needs. Thank You Scott and Maple Ridge Lighting!!!

My experience with maple ridge lighting was not spectacular, their staff was not entirely friendly,…read morenor helpful. The bulb I had brought in for replacement couldn't be replaced for no apparent reason. Staff didn't really answer any questions as to why or where i could go. All of this being after they gave me the wrong one (I brought mine in and she didn't even check the bulbs male end) And had so return it. After several days they had called back with a website I could buy it off. Overall not that pleasant. Will be going elsewhere next time.

had to reschedule a delivery told yes to the next day and then when they were to confirm i heard…read morenothing phoned store back left a message and no return call. then called again and was told 3 1/2 hrs later nope won't be tmrw it may be up to 5 days. zero communication zero service the delivery driver called back but not the store. last purchase i make from this company they make this process way to difficult. terrible service

Have sent 3 emails to customer service. Not one of them has been answered. We have questions about…read moreour sales receipt, and warrantee. Spent almost $8000 on new mattresses, and bed frames, and cant even get a response. Terrible customer service. Would not recommend to anyone.