Do not rent from here... tried to return our rental car, come to find out.. the office is closed & we've been waiting 45 mins to come in. Waste of my precious time here.. Could have been sippin on a margarita at our hotel by now. Communication between the locations needs to be better. read more

As many seem to use Yelp to vent negative experiences with renting cars and driving in Mexico, I thought it would be nice to share a good experience I had with Easy Way rental car. We were in Yucatan for 2 weeks. We rented a car from Easy Way's office in Merida for the last 8 days of our trip, returning the car in Cancun. Before our trip I made the reservation online - all the fees and various insurance options are clearly shown in US dollars and they were always quick to reply to emails. I used my credit card for the CDW/LDW without problem (many companies will not allow you to do this, instead requiring you to purchase their insurance, that often comes with a deductible) I had originally asked for the car to be delivered at our hotel on a Sunday so we would be able to leave early Monday morning and head to Chichen Itza. After arriving in Merida I realized that their office was 1/2 block form our hotel. I went in and asked if I could just pick up the car early Monday morning and save a day's rental charge - No problem! The process to get the car took about 20 minutes of paperwork and then going over any pre-existing damage, showing me the spare tire and jack, and that the car had 1/2 tank of gas and to return with the same amount. The only hitch was they didn't have the exact car I reserved but gave me something similar that was actually a little less expensive. Had no issues with the car. We filled up in Merida, Valladolid, and Tulum - no problems getting gas. Attendants were always sure to show us that the pumps were set to zero and gave us correct change. Only interaction with a police officer was when we accidentally took a wrong turn in Tulum - the police officer directing traffic saw our error and was nice enough to stop the other traffic so we could get turned around and go the right way. Returning the car in Cancun was quick and easy -they even drove us to the airport Overall, a very positive experience and I would certainly recommend Easy Way to anyone looking for a car rental while in Yucatan read more

We have used Easy Way in Playa del Carmen twice. The first time was easy and trouble free. Most recently however, Mario and his cohorts tried to shake us down to pay for a "missing" piece of plastic on the car, that wasn't covered by the insurance which we paid for. I knew it was a shake down because when I asked what he suggested we do about the missing piece, he was all "hmmm", "don't know", "maybe you can want to purchase this part yourself" - really vague. Any reputable car rental firm will have a specific procedure for dealing with damage - he was pretending he didn't know how this should play out. Hoping no doubt that I would offer him cash to make it go away (I didn't). We won't be returning. read more

I cannot say enough great things about this car rental agency. I booked on line for a intermediate sized car to fit 3 adults and 2 children. We arranged the drop off to be at our private condo we were staying at in Playa del Carmen. I emailed them several times including the day before the drop off and they (Carlos) promptly emailed me right back. We booked the drop off for 12 noon and they were there right at 12 noon. The car was the nicest we have ever rented in all our trips to Mexico. We had air conditioning, a horn, wipers, and electric windows that for once all actually worked and worked well. The car was immaculate and didn't smell like previous cars we have booked through other agencies in the past. The bumper was not falling off and nor were there numerous dings on the car. I was shocked. We had them come back to pick up the car at the condo at 7pm the night before we left and they were again right on time. We did rent a GPS that worked, but unfortunately only would give directions in Spanish no matter what we tried to change it. We rented July 22nd through July 27th. read more

After a big scam at the airport and through Expedia I contacted Easy Way in Playa Del Carmen. They provided me 2 cars full coverage for 5 days at $530. Jorge was a pleasure to work with and made our experience positive again. Paperwork process was quick, cars were dropped off and picked and the best part no hidden fees. read more

Best experience ever! I was so nervous renting a car for the first time in Mexico, but this was so easy. They brought the car to my Airbnb, for no extra fee. Explained everything in a very straightforward way. Even took the time to help me understand the local parking meters in front of my condo. Return 9 days later was even easier. They just took the car with a quick check and said "Gracias!" I was going to taxi back, but they even drove me home. The best! read more

I don't usually write reviews unless the experiece is memorable and this certainly was. We rented a car from April 9th to April 11th in Cancun. I did the reservation online prior to the trip and we were picked up by the Easy Way staff at the airport and taken to their office which is only a 5 minute drive. The entire process of signing papers checking the car and driving off took no more than 10 minutes. The car worked great, although we could never figure out how to turn on the radio or if it worked, but we didn't check that with them before so that's on us. We paid an extra fee of 35USD to have them pick up their car at our hotel which was super convinient for us. We picked up the car at 4:00 p.m. Monday 9th and on Wednesday 11th I called them at 4:00 p.m. to make sure they'd come pick it up and I was told they would in an hour and at 5:00 p.m., Jorge shows up after having to walk all the way from the entrance to our lobby which is a very long walk under the sun because the hotel security didn't allow him to enter with a vehicule, he checks the car, the gas only had a quarter of gas which is what we left in there and we're done. We were very sure we had checked the car and hadn't left anything inside. We start walking back to our room, when two security guys along with Jorge come up behind us and to my shock, Jorge hands me my wallet. He didn't even wait for us to thank him enough or for me to get out fo my shock and give him a proper tip for what he had done, he started walking back saying "it's ok, I'm just glad you have it" and walks away along with security. I can not explain the amount of trouble I would have had if I had lost my wallet during this trip. His act of honesty is absolutely priceless and I wish I had thanked him more but we did call easy way to let them know the have an amazingly honest employee working for them and I'm sure the universe will find its way to thank him for us. Good things happen to good people. I can't recommend this rental company enough, don't hesitate, you won't find better customer service. read more

We used Easy Way for a 5 1/2 week rental. There was some bumps on the initial meeting. I was emailing one employee that was not apparently passing that information on to his coworker about appointment times and location but once they arrived the transaction went smoothly. Don't even think you're getting a Volkswagen Jetta I don't think they even own one but you will get of course the " comparable". We got an automatic four-door Nissan that was as basic as you can get but started up and it got us from point a to point B. During the rental a taxi hit our car and it was determined the taxi was at fault and our car was replaced immediately. After 5 1/2 weeks of rental we turned in our car and there were no issues no surprise charges no fees and so I have to say they did everything they said they would and I would recommend them. read more

Bad costumer service! Alberto met us at Cancun airport around 6 pm and told us they don't have the automatic car for us, which we reserved a month in advance. He kept insisting they have the standard/manual car and he could give us that, but we told him we want automatic since not one of us can operate a manual car. He then started calling other companies but the price kept changing and going up; insurance is not included anymore and the discount previously promised. The worst thing that happened was when Alberto, without any word, just abandoned us, hopped into a car and just zoomed away. He left us surrounded by other car rental reps who were not helpful at all since they witness the whole incident, they were not willing to give us a good deal. Don't ever book with Easy Way, they are very unprofessional and just left us stranded in the airport, without a car, at night and stilll had to drive one hour away to our destination. Their main office was not helpful either. Just beware and don't book with Easy Way if you don't want your first night and first impression of Mexico ruined. read more