Our rental experience was just amazing! Mr Toney definitely has the customer's satisfaction at…read moreheart. He will tailor to your specific needs. We rented a very nice and comfortable minivan. We didn't have any issues with our rental. It's rare that you find a business that's professional but personable. Thank you so much to the wonderful people at D C T Auto Rentals. We will most definitely be using you again in the near future. The next time you need a rental go ahead and give them a try. You will not regret it. Warmly,The Anderson family

From the owner: We offer Premium rentals for all occasions: Business travel, Vacations,Special events…read more

During these times of uncertainty it was great to have people that emphasize with your situation…read moreand willing to assist you. Justin did just that. I called a day before I needed the rental to ensure they had vehicles. After we spoke of the logistics I went online and reserved the vehicle. Having to take off time from work, get a vehicle to pack up my daughter's dorm room hours away and return in a timely manner my stress levels were a little high. The process was a breeze. Justin was there in the morning when I picked up the vehicle. He adjusted the seats inside the vehicle so it would be easy for me to load it up. They ensured there was space at the rental location for me to leave my car which my daughter picked up later that day. Shaniya went over all the logistics on her trusty iPad and quickly sent us on our way. In the return the next morning Justin was there to greet me and drop me off home. Thank you Enterprise Staff for being there in a time of need. It is greatly appreciated. We will definitely be back again.

Imagine going to rent a car only to be confronted with a CSI scene. The car was splattered with…read moreblood down the passenger side and over both door handles and doors. Dont know if human or animal but definitely blood. When I questioned the biohazard, the associate, Ryan, looked at me and said, "I guess we can wash it off if you really want." Like how is that a question and in what world is this okay? He was completely indifferent. I asked for a different car and he responded with "I am afraid we can't rent to you." He then walked off. I was absolutely dumb-struck. At the end, they ended up washing the car and I rented it but not without a great deal of intervention(2 hrs worth). Do NOT expect good customer service nor a clean and biohazard free experience at this location. The manager also never reached out.

I strive to be a low-maintenance traveler, no matter whether I am traveling for business or…read morepleasure. I've been an Alamo Insider member for many years, a membership that usually provides me the ultimate convenience upon landing--walking straight to my assigned car and heading out on my trip with zero friction, and I reserve my vehicle ahead of time using the Alamo app. While Alamo typically nails this "easy" experience, my recent stop at the Raleigh-Durham airport didn't quite deliver the "easy" experience I've come to expect. Upon landing, the Alamo app indicated I'd still need to visit the counter for a car assignment. RDU still requires travelers to board a shuttle bus for transportation to the rental car lot, but thankfully, the buses run frequently so we didn't wait long. When we arrived at the lot, I was mildly discouraged to see a line snaking out of the office with only one customer service rep on duty. However, kudos to the on-duty manager for quickly recognizing the queue and offering to process several reservations at the adjacent National desk. The customer service rep who helped me was great at getting our trip back on track -- I had my license, credit card, and reservation number ready-to-go and they didn't try to push any "add-ons" like the collision damage waiver or satellite radio, which I appreciated (but am sure that Alamo's corporate overlords at Enterprise Holdings will be disappointed to read). I was, however, somewhat frustrated they didn't have the full-size hybrid sedan I originally requested, especially since I had a lot of driving to do. (At this point, I'm reminded of the Seinfeld episode where Jerry exclaims in exasperation: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding!") I was initially assigned a Kia K5 from a lower vehicle class, which showed significant wear and tear and several dings upon inspection. When I returned to the office to request a different vehicle, the rep handled it professionally and quickly found a 2026 Toyota Camry hybrid with less than 3,000 miles on the odometer. The rest of the rental went smoothly -- the nearly new Camry performed perfectly and the drop-off process was a breeze. While it wasn't the "straight to the lot and go" experience I usually enjoy, the staff's hustle, politeness, and willingness to fix the vehicle issue was definitely worthy of a 4-star review.

Located right outside RDU terminal 2, shuttle ride is 5 minutes. Picked up my car very late and was…read moregreeted by Vincent who was manning the night desk. He was very pleasant and helpful. Upon returning my car at 0400 Vincent was there to receive me. Cheerful and upbeat. Handled my return quickly.

If I could give them zero stars I would. AVIS, CHANGE YOUR…read moreSIGNAGE! Picking up the car was easy. Returning it was a nightmare. I attempted to enter the Avis lot and the signs are Misleading. The sign says DO NOT ENTER severe tire damage if you do. So I exited and went around. Directions led me to exit the airport. I did this 3x. So I entered the do not enter entry and was told by two different young ladies two different directions to the drop off. When I got to her the third time I said listen. I'm gonna miss my flight if you give me wrong directions again. Finally she tells me where to go. I get on the shuttle bus and everyone has the same complaint. Avis you've got to do better!

I'm a longtime Avis loyalist and business traveler. Simply put, locations with no after-hours drop…read moreoptions simply don't work for me. Hard stop. I've rented in many states at large and small locations, and I've literally never had this issue. As this was my first rental in the state, I wasn't aware that this "no drop box" deal is commonplace in North Carolina, and I wish I'd been told at the counter at pickup. But, that's on me. I've now been educated that "North Carolina is different. All NC Avis locations outside of airports have no drop boxes or after-hours returns." Meanwhile, my husband casually throws out that Fuquay-Varina Enterprise (boo!) location has a drop box, and he's used it twice. -- We're clearly a house divided on preferred rental companies. So my reply to that is-- Be an Avis trailblazer in this state! What a simple accommodation to consider, and a huge missed opportunity for added convenience for your customers. (Or do I join the Enterprise ranks when I'm in NC now? I'll have to chew on that a while.) Lord forbid someone's delayed or life happens. I showed up at 1:15PM on a Sunday, and after parking on the 5th level in the garage across the street and entering the hotel lobby, I had no way to return my vehicle, other than to go back to the garage across the street and take the vehicle to the airport and try the return process again. How's that for convenience, with a looming engagement to get to. Seriously? Charge me for an extra day, but please (for the love of all that is holy) let me return the keys after all the hoops I had to jump through while backpacking to and fro in downtown Raleigh in hopes of returning a car. It cannot be this complicated. Going forward, and as much as I can help it-- it's airport only for me in these parts. Lesson learned, le sigh. Signed, An Avis Preferred Plus member with egg on her face, and a gloating Enterprise loyalist for a husband

Made reservations at National months ago - I got here and there isn't a car in the lot - shockingly…read morebad customer service! Got in line at 10:06 - still about 35 people in line in front of me waiting for a car and it's 10:22 - this is crazy! We were just told it could be up to an hour before we get a car

Picked up a car 12 days ago and swapped it after one night, because it reeked of cig smoke. Just…read morereturned the one we switched for )and loved) and Vincent took care of me and gave me a generous discount for one night with the smoky car. Thanks Vincent. That was definitely service! I'll be back!

Is this the one closest to the airport? This review is for that location. We arrived pretty late,…read morebut their customer service was excellent! The best yet for any of their location! Not sure if it was time of day or because of the GOLD membership! There was quite a bit of people coming for their rentals! Thank you for having rental ready upon arrival!

I worked with Hertz LE up on Capital Blvd due to an accident with my Mazda. As a State Farm…read morepreferred vendor, it was an easy choice but overall I was impressed with their customer service and representatives. The details of the contract were very well explained and reviewed before signing. And while they were busy, things moved along quickly for both picking up and returning my Chevy Malibu. While it would be nice to have more vehicle choices, that's pretty much par for the course for a Hertz HLE. So overall, good experience and I would certainly rent from them again. They even had a car service to where you might need to go which was nice.

I had a wonderful experience at the Glenwood Avenue location. 5 stars across the board. After…read moreexperiencing a fender bender here in the great south with wildlife amongst us, AAA Insurance scheduled me for a Priority Pass Appointment on a Monday morning. I was initially scheduled for a pick up from John's collision office but the owner knew how busy enterprise was and decided to drive me and another customer over. Susan assisted me and reviewed what models were in stock. I initially requested a Nissan Sentra or Dodge Charger Sedan. I also confirmed with her that I wanted to stay within my policy's daily allowance. She showed me a 2023 Mazda CX5. I found the vehicle too large for my needs and asked to see other options. I decided on a electric blue 2021 Ford Ecosport Compact SUV. I love a fuel efficient vehicle, so this was perfect for my needs. The car smelled new, did not have cigarette odor and the interior was spotless. I enjoyed the keyless entry, Automatic engine shut off, cap free gas tank, comfortable stain free seats, amazing fuel economy where $30 fills up the tank. The collision shop originally promised the repair would be only a few days but I had the car for over a week's time. I am not a fan of FORD but I really enjoyed the EcoSport. When it came time to return the vehicle Josh was wonderful and assisted me with the return. Caesar drove me back over to John's Collision and I was on the road again. The customer service at Enterprise is unmatched. I will definitely return for my rental car needs. Prices are affordable and the selection of vehicles was spot on for me.

Just wanted to say that I had no problems dealing with this location. A lot of negative reviews…read moreare out there, but I didn't have any issues. Thanks for the rental service.

The online check-in process made the pickup and drop off process smooth and easy. Our flight was…read moreseverely delayed and we arrived at the airport pretty late the night of pickup, but they were waiting for us and had a vehicle waiting. I also received a rental discount for being a loyal customer and that is ALWAYS appreciated. This is why I will only rent from Enterprise!

I was given a car that later I found had no windshield washer fluid. I replied to the text message…read moreI received after renting but I didn't get a response for 3 days. When I did get a response, the solution was to drive back to the Enterprise at the airport to get fluid--no thanks. So for 5 days every time I needed to clean the window I had to go to the gas station. When I dropped off the car, the rep checking me in did give me a discount which was nice. Enterprise staff needs to do a better job of detailing the cars and why send a text message that says let us know if you need anything and not respond.

Thank you to wonderful customer service at Hertz. I appreciate your patience and support.read more

Rented in Houston, took forever to just get a car After checking in. They had 30 people in line and…read moreone guys would be ferried to another lot to get a car, then repeated over and over, but each trip took 10 minutes, you can do the math- endless waiting!

The worst car rental experience I've ever experienced. They are running a scam. I was charged for…read moreadditional fees ($400) without running them by me. When I asked what the fees were for, I was told "daily fees". They did ask me if I wanted toll coverage and when I asked if there were even tolls in the area I was going to in, they immediately said yes. There were in fact ZERO tolls. When I called the next day after reviewing the "fees", there is only a number that connects you to "customer support" in another country. They could not help with anything, including offering a phone number to the location. They recommended I just drive back to the location (100 miles away). Additionally, after checking in, they sent me out to find the car by myself in the dark with my two small children. When I couldn't find the car due to lack of signage, no one would help me. People just sat around and pointed while I hauled around my children and luggage giving me general directions that sent me in circles. They treated me like an inconvenience. Shoutout to the one amazing employee who finally helped. I was in tears leaving the location.

I picked up a car from the airport location and I thought I checked it well enough that I didn't…read moresee any damage. It was at night. The next morning when I was driving as the sun came up, I noticed a crack at the top of the windshield. I was alarmed but figured they already knew about it. Nope. They ended up making me pay for windshield damage. They have ghetto trash working the return lot which explains a lot to me.