I registered online and used two health insurances - primary and secondary. I was asked to used a…read morecredit card on hold. Only the primary insurance was billed, and my credit card was charged. It has taken FOUR months to get them to re-bill the second insurance and get a refund. I'm still calling to follow up as they say it is still processing. Reading the poor reviews on google, the issues seems to lie in their registration process. Please hire a real MA with billing and registration experience. Urgent care charges very expensive might as well hire competent front desk staff that doesn't make patients do all the registration on their phone. And okay, I can do it on my phone. I even pre registered at home on my computer. I am meticulous, prepared, and had insurance cards with me, but then their practice did not file my second insurance correctly. The Care quality was average as expected. I only came here because of good reviews. Taking a closer look at the reviews. It's the recent reviews that are bad and older reviews that are good. I don't know if they changed management or something.

I went to this urgent care yesterday because I was not feeling well. Before going, I made an…read moreappointment online. This was not my first time visiting this location, and every previous visit had been a good experience. Unfortunately, this time was very different. I do not understand why I was not informed beforehand about the issue with my insurance. I have been to this urgent care before, and I booked my appointment in advance. If there was any issue or change regarding my insurance, someone should have contacted me before I came in. When I arrived, the front desk informed me that there was an issue with my insurance. When I asked for the reason, I was told they did not know. I feel that my time was wasted because I could have gone to another urgent care where I could have received the care I needed. I was then told that if I wanted to keep my appointment, I would have to pay out of pocket. I did not appreciate being put in that situation after arriving at the clinic. The clinic should notify patients ahead of time when something important changes or there is an issue with their appointment or insurance. This would allow patients to decide whether to keep the appointment, cancel it, or go somewhere else. Patients should not have to arrive at the clinic only to be given unexpected information. What if someone's condition was serious or an emergency? Better communication with patients is necessary. I was very disappointed with how this situation was handled yesterday.

We had a fantastic experience at this location. My little one was crying due to ear pain and we…read moreneeded to get a center that hopefully had a short wait time. We were able to get in and out within an hour. The staff was so considerate and nice and tried to distract my crying screaming toddler with popsicles and sticker. The nurse practitioner was so kind and did a quick checkup even though my son wasn't really cooperating much and was able to also give him some medicine for quick relief. On the whole, would highly recommend this center !

I made an 8 a.m. appointment and was never seen. While a nurse initially explained there was an…read moreemergency--which I completely understood--the communication stopped there. Once the emergency was handled, I was left waiting indefinitely with no updates. When I eventually stepped out to see what was happening, I was ignored by the staff. The doctor was on her cell phone and other staff members were sitting around chatting despite a lobby full of waiting patients. Extremely unprofessional and a total lack of respect for patients' time.

I wish I could give more stars. I've had to use the clinic a few times. The first time was in…read more2024 and I wasn't feeling well. The staff were super helpful and after running some tests on me, recommended that I go immediately to the hospital. Thank God I did...I wound up in the hospital twice with very high blood pressure and edema in my legs and feet. They probably saved my life. The second time was late last year when I was afraid I might have Covid again. The test was negative, but they saw me on a day when my PCP was unable to. They recommended different medicines than I had been on and I quickly got better starting the next day. I've been one other time a few months ago. Each time the doctors and assistants have been superb. I thanked them for their care and great service!

I DO NOT RECOMMEND Piedmont Urgent Care!!!!!…read more First, I was asked to put my card on file but was told I would not be charged anything before being notified. The receptionist said they would call me if there was a balance after filing insurance. Several weeks later I was charged $257 without any notification. Secondly, the nurse practitioner is completely incompetent. She prescribed my daughter ear drops that after insurance costs approximately $300 and would not be available for 2 days. I had to return to the office to ask for another medication as the NP would not answer the pharmacist call. She then called in another random prescription that was not in stock. The pharmacist had to call the clinic once again in an attempt to inform her of the most commonly and in stock medication used for swimmers ear to which she finally prescribed. Incompetence at the highest level!!!

Needed a quick look over for a minor injury. Pain was getting to the point that I had to seek care…read moremore immediately than my family doctor could see me. Stopped by and waited no more than 15 minutes. My injury examined, evaluated, and treatment given within half an hour. I was impressed with the physician on call. I would recommend this clinic if in a hurry and your family doctor has a wait list longer than a day or more.

Excellent! So convenient and the staff is so nice and helpful! Just stress free I will be coming…read morehere from now on! I highly recommend...

Patty is awesome. She works front office and back office. When you call and ask questions she is…read morevery patient and kind. She is a people person and has great customer service. Dr. Seema is very nice. She was booked but made time to for me via a virtual visit. She was very informative when she reviewed my labs and hormone levels. She referred me to Dr. Mohammed to discuss weightloss options. Dr. Mohammed was amazing. We went through my previous weightloss history and reviews my lab works. He was very honest about his assessment. He is client focused. He wasn't out to push a medicine without fully understanding my current eating pattern and nutrition. I appreciate him really trying to identifying the underlying problem. I will definitely be switching to MD Care Clinic for my primary Healthcare.

Mrs Patty has boosted my confidence in what I can accomplish if I put my mind to it, the type of…read morecare excellent A+. The staff is amazing and the doctors are so knowledgeable and reassuring for a successful journey. I would recommend it to anyone who wants to reach their goals. Merry Christmas & Happy new year!!!

First, I was able to call and make an appointment same day. Pricing was upfront and reasonable. I…read morewas quickly seen and PA Ange Linu and Nurse Tanvi were very kind and compassionate, including the Receptionist!

I stopped in as a walk-in around lunchtime and was pleasantly surprised by how quick everything…read moremoved. Check-in was smooth, and I was seen in no time..definitely faster than other urgent cares I've visited. The clinic itself was very clean, which made me feel comfortable and safe. The staff were warm, friendly, and welcoming, which really put me at ease at a stressful time. Overall, a great experienced and I come back if I needed to.

Every time I've been in it's been a smooth and easy process. The staff is always great -- from the…read morereceptionist to the doctor. They've taken good care of my kids. Wait time is usually around 40 minutes or so but that's understandable for places like this. They are also conveniently down the street from my home. I do recommend this place. Always a good experience.

I went in with stomach pain and the ladies up front looked like I was bothering them. The workers…read morewere saying they were having an issue seeing my insurance card. I emailed it twice and showed them just to tell me it wasn't Valid. I would have to pay out of pocket and then call them back to inquire about reimbursement..?

Every member of the staff was so friendly. They never made us feel like we were taking their time…read morewhich happens so often. Each staff member was very efficient and made sure we understood each step. I highly recommend Gwinnett Urgent Care for any health care needs

I walked in at 5:30 pm & nobody was in the lobby. Check in was a breeze & yes they require masks. I…read moreforgot mine so they had extra on the desk. Sat for about 5 mins & was called back. Sat for about 5 mins & I had blood pressure checked. 5 mins later the "dr" came in. A very inflamed hip & needed a big anti inflammatory shot & 3 perscriptions to fill, if I feel I need them to feel better in my surrounbg back/hip areas. Out in 30 mins. They have sm tv's in the room playing old-school Bugs Bunny- hysterical! They had tv's turned down so I could hear the 80/90's music playing. Pretty cool office in a nice shopping center at McGinnis Ferry/P'tree Industrial. Everything was clean & everyone friendly. Still ache so I hope this shot kicks in soon- been over an hour.

***Update*** After initially reporting a good experience…read morechecking in for surgery and after my dad was assigned a room, the bottom dropped out, I informed the Patient Tech, Dee, that he had a BM. She asked the nurse, Olivia, to assist her. They both cleaned him up. An hour or so later, he had another BM. I informed Olivia, and she assured me Dee was notified. They both returned to the room 15 min before their shift ended. Dee stood there looking as though we had forgotten we needed her assistance with cleaning him up. It had been 2hrs since they were notified. I offered to clean him up, but he told me no bc it is their job to do it. When the new shift started at 7, I informed them that we had waited 2hrs for him to be cleaned. The new nurse, Ruby, and Patient Tech Patty both acknowledged it was unacceptable behavior. Ruby repeated several times that they do not handle their patients like that. Ruby and Patty worked together to get him cleaned. They asked if there was anything else I needed, as they knew I was not pleased. I told them I was ok but disappointed. I've heard stories of patients being overlooked in nursing homes but not in hospitals. I see it happens everywhere. There has been another shift change, and I'm not sure who the Patient Tech will be, but I would like someone who is well-trained and has BEDSIDE MANNERS. Dee, the patient tech who did not change him, was young, maybe 30, but still no excuse. You've been trained and know better. From what I understand, she served in the military. Overall, it has been a good experience, but the quality of care needs major improvement.

Would not recommend this hospital for anyone for anything medical the staff is angry they do not…read morelisten they give you medications that are not on your list they just basically have zero compassion ! They gave me insulin when it was no longer on my medication list I had a severe low blood sugar reaction their way of raising my sugar was to pour orange juice down my face and mouth they could have had a g-voke glucagon pin just for low blood sugar emergencies pitiful I left against medical advice and I would do it again .