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    Eastside Urgent Care - Grayson

    2.3 (13 reviews)
    Closed 9:00 am - 6:00 pm
    Updated over 3 months ago

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    Piedmont Eastside Medical Center

    Piedmont Eastside Medical Center

    1.8(189 reviews)
    4.6 mi

    I was at Piedmont Eastside in Snellville for a L4-S1 spinal fusion with revision and had to stay…read moreovernight. We live 2.5 hour's away and when I came a week before my surgery for pre-op It looks like a nice hospital. My experience started off with registration then the surgery department where I met with an anesthesiologist, they were all very kind with positive attitudes I was impressed and it made the drive worth it if everybody here gave that kind of treatment. Surgery day arrives had to be there at 5:30am so we stayed in a hotel the night before. Again. registration, pre-op and anesthesia were all friendly, knowledgeable and I was put as ease that my post op pain would be managed as my last fusions they let the pain get out of control. Surgery went as expected, PACU (from what I remember) was great then I got moved to the surgery floor thats where the 3 stars come in I have been a nurse for 21 years I never tell anyone that I am a nurse unless i am asked. i understand being busy, short staffed and demanding patients and l try my best to not bug them unless i have to. The day shift crew was great. Then second shift came in started off nice for the first hour then the bad attitude started and did not stop for the whole 12 hours. I had to use the call light to ask for my PRN pain medication I know they just don't give it unless it asked for. So that's what I did to make sure my pain was under control. My pain was just getting under control and the nurse stated there is no need to ask for the first dose that she will bring on time and then I need to start asking if I need the medicine. I waited a hour and a half because I am sure she just got buy with another patient and I didn't want to be on the call light and bother her. Now I am in tears I am in so much pain so I finally pushed the call light and that's when the attitude started for the whole shift. I had alarms on my phone to remind me when it's time for meds and push the call light to make sure I did not get out of control pain that keeps me in the hospita longe. The supervisor nurse that was at the desk was always so rude saying you just had medicine your nurse was just in there and I told her well she wrote in the whiteboard in my room that I can have it then of course my nurse comes in with attitude. i will give the night shift nurse credit she did give me my pain meds attitude and all through the night and kept my pain as controlled as possible. The rooms look nice the beds are old and very uncomfortable very cheap normal patient hospital items like it looks like a 16oz styrofoam cup the tissues are so thin and course I have never seen tissues like that. No disposable wet wipes to help freshen up after surgery. I do not recommend Piedmont Eastside for the surgical floor.

    I received a bill from there and I am filling out a application stating I need financial…read moreassistance. Every time I talk to someone they talk to me like I'm stupid.my mother has cancer I am taking her to 5 doctors and facilities I had to cut my hours at work. They are so rude unfriendly and un empathetic. I keep explaining to them I don't have income from my husband and they keep telling me we need proof. I keep telling them he hasn't worked in 4 years. They keep saying we need joint accounts.we don't have joint accounts so is this going to break the deal? Rediculous. I will never return here again.

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    Eastside Urgent Care - Grayson - urgent_care - Updated May 2026

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