Best Feature: Decent physicians, they've always done a great job helping me get better Worst Feature: Long wait time, unfriendly office staff I've been here several times in cases where I wasn't able to see a physician in time and needed immediate care. This was convenient for me, as it was not too far from my place of residence. Be aware - the wait time for this business can be ridiculous. Most every time I've been here, I've had to wait a minimum of 20-30 minutes. The staff in the office has never been friendly to me; regardless of my efforts to remain polite and nice, I never feel like the person working behind the desk is open and friendly. I've seen several physicians here for some emergency medical issues; all of them were incredibly nice, and I felt that, upon explaining my symptoms and/or issues, that they did listen to what I was feeling/experiencing and took that into account when figuring out a solution to my issues. Hours are convenient as well, starting at 9:00 a.m. and going until around 9:00 p.m. Despite my unpleasant experience with staff, I would definitely go here when I need somewhere to go and wasn't able to see my normal physician. They do their job, and I've always had my symptoms/ailments abate after leaving and doing what the doctor ordered. read more

Terrible place! Doesn't deserve any stars! They won't let you schedule an appointment for a drug test, they also don't tell you you're going to sit there forever waiting to take it. Then they act surprised when you tell them you have to go. "You can't hold it anymore? Next Tim make sure you're not bursting when you come in, there is a mandatory 20-30 minute wait." Thanks for not telling me this when I called in! Also thanks for not telling me when I arrived and sat there for an hour. Every other time I've taken a drug screen it takes 5 minutes, don't make you sit there for hours while they take people in that require diagnostic work. Ironically enough they have monitors set up throughout the waiting area with a 5 star review (Ha!) and one that says "Don't go to the emergency room and sit for hours! Come here!(What a joke!) STAY AWAY!!!!! read more

my insurance paid everything but $20. (95% ) of bill and the chick wouldnt let me see a doctor for outstanding past due. The doctor is great here if you get to see him. read more

The quality of care and the compassion the doctors and all staff give truly goes above and beyond. Doctors are so knowledgeable. Trust them with my whole family's care. read more

this place really cared for you. the best urgent care in whole of Cincinnati. I had an injury on my hand and they were able to get it done quickly. the staff is great and the doctor was very experienced read more

Sitting here now for an hour waiting for a rapid COVID test. Went inside and the distracted lady at the window waved me off and she'd send someone out soon. 10 cars behind me. LAME!!! Still here...2 1/2 hours! Nothing "rapid" going on here. read more

Dr Hassan was wonderful! The video call went smooth, he asked a lot of questions and had time to some small talk. Thank you!!!

HORIBLE looooong wait. Very nasty mean lady at front desk dont know her name but is Asian. I feel this place is a scam i feel they scam my ins Co. And charge me extra. Doctor is nice but rest of staff shouldn't even be working in a medical facility....o the rooms are FILTHY! read more

I've never had a bad experience here. Every issue I came for was taken care of. What really keeps me coming is Teena. She has been there to help get me through all procedures because I'm a big baby. She talks me through everything, listens, and obviously cares. She's the reason I always come back. read more

They shouldn't get one star. Staff doesn't care if you have a job to get to. I sat there 2 hours and 15 minutes being told for the last 45 minutes I was next. They called three people before me and I wanted a Covid test that takes less than 5 minutes. I asked why I wasn't being called and was told one had a appointment. I didn't get a answer on the other two they put before me that came in after me. I walked out wasting my time! Do yourself a favor and pass them by. This is the one in Loganville. I will never waste my time with them again!!! read more

I have never been treated so rude. I was on phone to schedule an apt and employee was horrible. I'm not going there neither should anyone else. read more

My husband was bit by our dog and we went there for treatment. After reading some of the reviews I was a bit hesitate about taking him there but we went anyway. I was amazed at how kind and caring they all were there , from the ladies at the front desk to the nurses and doctors in the back. They did a wonderful job at making sure my husband was comfortable at all times. We would definitely use this Urgent Care again in the future. read more

Cut my finger trying to open a plastic blister package ,with my pocket knife. Wait was minimal, staff was friendly and professional. My care was excellent and the sutures done in a very professional manner. After care was clearly explained and what to look for as far as possible complications. All in dramatically less time than a trip to the emergency room. Great job, thanks. read more

I want to preface this with I understand these are unique and difficult times with COVID. I went for a walk-in to Eastside, and as soon as I walked in the door, before I said anything, someone at the front desk said "We don't do walk ins for Covid testing." I imagine this is a frequent request. However I have asthma and was hoping to get additional medication. I was treated with slight hostility and a severely condescending manor when asking about my asthmatic symptoms. I was then told I would have to wait an hour to see a doctor. I tried to explain that my symptoms were getting more severe, and then was treated with more hostility to go to an ER. Never in my life have I been treated with such disrespect, rudeness, and a general lack of care about my condition or my experience from a hospital. I will never go back to this facility. read more

I have come in twice for urine drug screens. First, I thank you for placing me in a separate waiting room. I am obviously hoping to start a new job and appreciate not being sat next to sick people that could possibly get me sick. Thank you for taking that into consideration. Secondly, Teena took care of me both times I came in. She is very courteous, personable yet professional. She sticks to the teedious protocol in place for this specific task yet does it without making you feel uncomfortable and does so in a timely manner so you aren't there for very long. Thank you all for a great experience both times! read more

Dump. Small, crowded, understaffed. Went for simple drug screen, had to leave. Too many people waiting.

I wish i could give ZERO STARS! I signed up for a Telehealth meeting at 10:25. We are asked to be on 10-15 minutes before, while I did this I pulled in at 10:10 go on for my doctor. They made sure to call me to get my credit card info but doing my virtual visit was a nightmare. I waited and waited. I even got into the COVID test line to see if I would have it done before I was up to test. The girl told me to pull aside and she would run in to tell them to jump on my call. She did not, I finally called the office at 10:40 to ask if the doctor was behind.... they sent me a new link and I waited an additional 15 minutes for the doctor to hop on for a minute and 48 second video chat, I then had to get in line where no one was testing for about ten minutes. Once I got there the girl shoved the test swab in both nostrils, very different from a PCR test. This is not efficient. I then proceeded to wait in the parking lot for results. This was almost a two hour ordeal for getting results!!! So much for rapid testing!!! I'm furious about this. My work needed my Covid test, as I'm a teacher! This is the most ridiculous thing I have seen. On top of this, my rapid test from this drive in came back as negative! When my PCR, taken the night prior came back the same day I tested negative at ESUC as POSITIVE. This is my review and this is the staff's reply: we wanted to address your critique of our COVID testing procedures and your experience. We are a family owned and operated Urgent Care that has served patients in our community for over 17 years. Since the beginning of this year, we have adapted to meet the needs of the community by continuing to provide the much needed services that our local patients have been coming to us for. In addition to our regular patient needs, we are one of the only facilities in the area providing the full suite of COVID-19 testing. We provide PCR, antibody and rapid testing with SAME DAY RESULTS. Our goals for offering COVID-19 testing are to 1) keep our local businesses open by providing this critical service to their employees 2) provide a resource to keep individuals and families safe. Your critique mentioned how long you had to wait, how inefficient our staff was and how inconvenient it was for you to have to endure the rapid testing process. We have effectively and efficiently provided accurate rapid tests to thousands of patients over the past few months. Out of thousands, we have hundreds of satisfied patients who have given our staff five-star reviews on SOLV (look for yourself). Those patients have been patient, understanding and grateful that we are able to help them get back to work, or keep working, with a minimal impact on their lives. Given the incredible inconvenience that we put you through where you had to wait for "two hours", we are going to ask that you take your business elsewhere in the future. We will continue to provide "Same Day Results" (as stated on our homepage) to those who recognize and show gratitude for the services that we are providing. We rate you as a 1 star patient and you are no longer welcome at our facility. The next time you need a COVID-19 test so that you can return back to work, we encourage you to find another location that can get you same day results in under two hours. -ESUC They clearly cannot take constructive criticism and apparently are VERY unprofessional!!!! read more

arrived at 11 am on Federal Holiday. No one in lobby and check in was very quick, took back immediately. Very disappointed in care, as the Practitioner said her best guess it is this.... read more

I have gone to this urgent care before Covid and have been happy overall with the service. However most recently their customer service has not been good. I called and asked if they offered pre-op physicals and they said yes and that I didn't need an appointment. When I showed up, I was told they were only doing Covid testing. I informed them that I was told otherwise on the phone and the receptionist just shrugged her shoulders. No apology offered. I then called back the next day and a different person answered the phone and said again that they could do a pre op physical. When I told her about that mistake from the day before she put me on hold and came back and said "we are only doing Covid testing". I Am not sure why those that are answering the phone in the office do not know what they can and can't offer currently. This is very frustrating and a waste of time when you get misinformation. read more

Avoid if at all possible. I walked in this past Friday at 8:40pm hoping for some help with a nasty flu (flu swab, blood work, etc.). I was refused treatment since they closed at 9:00pm and they already had one person in the waiting room. I've heard similar stories about them before. Will not seek treatment here again. read more

Came on a Tuesday to take a pre-employment drug screen and was told I was too late. They only do the testing from 9-6 and it was 6:08. Came back the next day, arrived at 5:20 and I'm still sitting here an hour later waiting to take my test. Just five minutes ago another person comes in for a drug test and they hand them the paperwork and now they're waiting. They arrived after 6pm so what's the difference between Tuesday and Wednesday besides a rude receptionist and a friendly one?? Overall review this place is a joke and I hope I don't pick anything up while I'm here! NASTY PLACE!! read more

Waited for 2 hours with several people who arrived later seen before me. Poor attitude at front desk and a struggle for them to print a single document. Best to be seen elsewhere. read more

Would recommend this Urgent Care to anyone! Dr. Noor Hassan MD is so knowledgeable and I can always rest assured to get the best care. Staff equally great and caring. Quicker, cheaper, and all around better than going to the ER. Have went to this Urgent Care many times and will continue to go there due to I am confident in getting the right diagnosis and treatment in a timely manner! read more

I came in for a pre employment drug screen appointment for 12:15 place is honestly gross I've been to public restrooms that look better. Stinks like smoke n mildew. Feller walked up states he was n pain swollen foot they placed him in a wheel chair n the lobby waiting over 45 minutes now it's ridiculous I've never seen a place of this gratitude operate in this manner honestly I give no stars read more

I sat there waiting for 1 hour 45 mins and then Dr was literally in room with me for literally 1 minute. Not exaggerating. Don't waste your time. read more

Only give a one because I can't give zero. Was charged $75 to be seen by physician. Received call from staff that my insurance covered the claim and would be reimbursed. Never received reimbursement. Buyer beware!!!!! read more