Let me share an exceptionally odd experience with this company. I was visiting from out of town to assist an elderly relative with the installation of a French drain to address a basement water issue. That process meant destroying old vinyl sheet flooring in two locations. I called Easton Flooring and Steve came out the same day to look at the work. He measured, we spoke about materials, the work, and that I would need a plumber to remove and reinstall the toilet, washer, and dryer. Each area was small; on the order of 50-60 square feet, but given that it looks unsightly and is a trip hazard, it has to be done. One area had some carpet rolled back that needed to be stretched and anchored. We had a great discussion, and Steve told me to expect an emailed bid in a few days.
Later that day, I received the bid; about $3,300 for about 100 square feet of glue down vinyl planks. I thought that seemed high, so the next day I visited the showroom and met with Juan; Steve was off as it was a Saturday. I explained to Juan that we needed to lower our price and I asked about a floating floor. We chose a color that they had in stock, and Juan indicated that this approach should bring the cost down to about $2,000, give or take. Much more affordable for the elderly relative who owns the home.
I was excited as I got the impression that these folks would do a great job. I called to schedule the work, couldn't get in touch with Steve. I had already explained that I wanted to schedule the job out a few weeks so I could be there to help my relative and to clean afterward. Several calls went unanswered by Steve. Spoke with Juan a couple times; he said Steve was the only one who could schedule. Finally heard from Steve via email that the price would be about $2,800, not around $2,000, even with the less costly material. Oh well, I'm sure it's more work than I imagined, prep and all. But still, he wouldn't schedule the work. I emailed again and asked point blank if there was some reason he didn't want the job and his response was that I should get someone else; he was not going to do the job for us.
I'm flummoxed. We had a great meeting with him and he never mentioned that he wouldn't want the work. Maybe it is too small, maybe he holds an unspoken prejudice, maybe I did something that rubbed him the wrong way. No matter what, I've never been treated so unprofessionally in any dealing with a tradesman. I wasn't sure how many stars to mark; they have a nice showroom, and they seemed like nice people, but this whole thing left me feeling discriminated against and left my relative with a dangerous trip hazard floor situation. I can't recommend them. read more
