Denny Jr. was fantastic. Very thorough. Checked everything. They arrived quickly and he was professional

We had a horrible experience at Eastmont Auto Repair in Johnstown, PA. Despite promises, the owner was rude, unprofessional, and demanded an unfair fee to release my daughter's car. Avoid this business--he's untrustworthy and takes advantage of vulnerable customers. Long version: On Tuesday evening, my 19-year-old daughter's car broke down, blocking traffic. With no time to arrange a private tow, the police had it taken to Eastmont Auto Repair, Johnstown, PA She called them multiple times on Wednesday and Thursday and was repeatedly told they'd check the car and call her back--but they never did. She was also treated disrespectfully by the owner. Finally, at 3:00 PM on Thursday, the owner's wife answered. She said the issue wasn't the alternator, the car was running, and they wouldn't charge for storage since the delay was "their fault" (her words). They promised to call when it was ready--still no call. Impatient like her mother, my daughter, Sam, called again on Friday at 1:00 PM. The owner snapped, telling her to stop calling. Frustrated, she asked if she could pick up the car after work, around 5:00 PM. He told her to come at 7:30 PM be cause he would be there at that time. Knowing his unprofessionalism, Dan and I went with her. At 7:26 PM, she called to say we had arrived. He claimed he was on his way but insisted on doing a 15-minute test drive when he got there--his fourth check. Around 7:45- 8:00 PM, he still wasn't there. When my husband called to say we just wanted the car and no more checks, the owner responded rudely, loudly, and aggressively. Frustrated, Dan used the f-word, and the owner became even more hostile, yelling before hanging up on him. Concerned by his outrageous behavior, I called the non-emergency line but accidentally called the wrong station. When the owner finally arrived, he was screaming, acting erratically, and called me R*TARDED for calling the wrong police station. His behavior only got worse as the evening went on. When the police showed up, he suddenly demanded $355 in cash for storage, towing, and an $85 after-hours fee. When I pushed back, he raised it to $500, said he was closed, and told us to come back Monday. He looked completely unhinged--bulging eyes, a concerning smile and inappropriate laughter. In the end, Sam had just 15 minutes to get cash and was forced to pay $355 to get her car back. I feel so sad for her--barely an adult, working two jobs, saving for a crucial repair so her car passes inspection--only to have a grown man take advantage of her, break his word, and taking her money because he can. She was so upset she couldn't stop crying. It's been a tough couple of months for her, and it feels like she just can't catch a break. Moral of the story: Avoid this business at all costs. It should absolutely not exist. It casts a bad light on small business owners in Johnstown--one rotten apple spoils the whole bag. The owner is greedy, hostile, unprofessional, and preys on people in tough situations. If your car ever gets towed to Eastmont, get it out ASAP and don't engage--he cannot be trusted. read more

I've used Eastmont Auto numerous times for both towing and inspection and I've never had any issues or bad experiences. All interactions have always been pleasant. Great customer service as well. read more

My car broke down on a busy road around 5pm Tuesday, The cop didn't let me choose my car shop to tow too because it had a longer wait than eastmont. Eastmont kept my car for three days and wouldn't stay on the phone with me for more than 20 seconds every time I called (3 times each day). I finally got ahold of a woman who let me get words in, she said their was nothing wrong with my vehicle when they checked so their is no charge because it's not my fault it was sitting there, I was trying to contact. She ended the call by saying they would call me the next day with a pick up time. They never called me the next day so I called them, he requested I come by around 7:30pm to pick up my car, my and my father get there and I called him, he says he wants to test drive it for 15 minutes (why not when it was in your possession for 3 days?) I tried to say there was no need and he angrily hung up on me. When he did not show up at 7:45 and my car was still sitting behind the gate my dad called and the guy immediately started yelling at my dad and said he will be charging me now. We called the non emergency police department because his tone and choice of words frightened us and we didn't know what was going to happen. When he finally arrived around 8 he was like a hungry animal getting out of his truck. My parents calmly got out leaving me in there car for my safety. He called my mother the R word (not a word we say in my family and my little brother was next to me in the car sadly heard it because of how loud the man was). He ended up charging us $350 giving us 15 minutes to retrieve cash (if I knew there was going to be a charge I would have asked the amount and been prepared). As one of the workers handed me my keys he said "by the way your battery lights on" they told me they would fully check my car to see why it broke down and I even mentioned the battery. Eastmont auto sales is the most vulgar and disrespectful establishment I have ever been to, they do not deserve any business. read more