Unfortunately Eastgate Cleaner lost a very nice item of clothing of mine and refused to make amends or take any accountability. I addressed the lost item with the staff immediately and then multiple other times. Because the Manager was not at the store on the multiple occasions I went to address this, I was told the Manager would call me. However, even after multiple attempts to reach the Manager I never got a call. I told the staff I was willing to accept store credit for ~50% of the value of the lost shirt, but the Manager was not willing to give me even $1 in store credit or any compensation at all. Eastgate Cleaners is associated with the Dryve Cleaners at the corner of Poplar and White Station, and the people at Dryve Cleaners were unwilling to help as well. I understand that accidents happen, and I would have considered continuing to use Eastgate Cleaners again if they had addressed their error with professionalism and integrity, but unfortunately I won't be able to use them again. read more

It's sometimes hard to find a meticulous cleaner that will get that difficult stain our of your favorite garment. I've now found another good place to take my favorites to ensure that they come back in great condition. They also offer alterations at a reasonable cost, as well as wedding dress preservation and storage. Also, for the busy folk, they can deliver. read more

Eastgate Cleaners - Laundry Services Near Me - Memphis, Tennessee

I've been going to Eastgate for about a year now and used to be a big fan. The customer service was great, they remembered my name and their product was spot on. It seems like they have new people now and the customer service has gone down. The lady at the front is nice and helpful, but she's not appropriate. She complains about her day and about the people who work in the morning every time and I don't even ask (and I'm one of those people who's always like "hey, how are you?"). The first time she did this, I thought to myself "ok, she's just having a bad day," but after the 10th and 11th consecutive time, I was done. It's not professional. Also, I can't say it was Eastgate for certain, but one of my lapels on a suit jacket is messed up, but I'm not sure who else it could have been. So, I'll give them 3 stars because I've had great experiences there, but they've gone down. I went to a new cleaner today. read more

They better close it and do something they have an idea about. Messed up all my white clothes in an unrecoverable way. Stay away from it if you love your clothes read more

Are you kidding it was a few mins BEFORE 7 and the girl with glasses wouldn't even open the door to hear anything. I needed my things for work...I'm sorry but if you close at 7 that does not mean 6:50 just because the girl doesn't want to work. As soon as I pick up my things I am never going back. read more

TLDR: Lost my pants for a week, made me pay full price. I took 4 shirts and two pair of pants to this cleaner for the first time. The location was close to work. The lady I spoke with was nice and took my clothes and told me they would be ready the next day. I was not able to pick them up that day, but was in the following Monday. A different lady was up front and took my ticket to get my clothes. The problems started when I was handed my shirts, but no pants. I was very concerned as these were my two best work slacks. The worker said they were having some trouble that day with pants and that they might have been sent home WITH ANOTHER PATRON!! She took down my name and phone number and said that the owner (which turned out to be the women I had met when I first arrived) would be in touch with me by Wednesday of that week and if my pants were not found the owner would probably pay for them. She then asked that I pay for the shirts that had already been dry-cleaned. I paid for my shirts and left. That Wednesday I received no call from the owner. Frustrated, on Thursday I called the location and spoke to the same older lady whom I had paid that Monday. I asked why the owner had not called. The older lady just said she did not know and basically put all the blame on the owner. She said she would remind the owner that I had an issue and that I would receive a call from her. Again, no call on that Thursday, Friday, or Saturday during their store hours or after. I planned to call that Monday, a full week after I had picked up the shirts, and demand to speak to the manager, but the older lady called me up before I had a chance and said my pants had been found. "Great!" I thought, "This can finally be done." I went at lunch and picked up the pants. I was then asked to PAY FULL PRICE FOR THE PANTS CLEANING. I asked the older women why I would need to pay full price after they had lost them for a full week. Again, she said it was not her store and what the owner wants. I paid and left promising to leave this review to warn other patrons. Overall the shirts and pants were pressed and cleaned. The only reason I am not giving the establishment a 1 star. read more

After landing an interview, I was in need of getting a professional outfit ready to go. I had taken my suit to nearby Shaboy's Tailoring and noticed there was a dry-cleaner in the same complex. I took over my white button down shirt which was in dire need of dry-cleaning, as it hadn't been worn since I was still living in California. I walked in and the lady at the counter was very friendly, and told me that the shirt would be ready the next day at 3. I came back and again was welcomed by friendly service and got my shirt back. Overall, I was happy with the service, but did notice that the collar was still a bit dirty and was given no explanation as to why, which is why they get docked a star. However, the shirt still looked good and was pleased with the hospitality, thus I'll definitely be back. read more

Unfortunately every time I pick up my dress shirts, at least one button is broken or disintegrates. They have been able to fix the problem, but I should not have to make a 2nd trip to have a button fixed or sew one on myself every time I get ready. read more