Shop did an Amazing JOB!!!! My Kia Carnival looks brand new. Paint job turned out Great!! Got new backdoor and bumper looks awesome. They went beyond to make sure they return our car back with great detailing and wash. Highly recommend this team, Rene was very helpful and keeping us updated. I highly recommend them for any collision repair, Thank you!! so much Eastex Collision Repair. read more

I wish I could give them NO STARS. Car was taken there after a accident. They tried to charge $1800 for less than 24 hours and they stole the garage door opener out of my vehicle. This place is full of crooks and if one of them attempts to come in my home.... I FEEL SORRY FOR THEM!!!!!!!! This place is complete trash! read more

This place is horrible. They kept saying my car was getting fixed. Five weeks later and I have to physically show up so they can work on it and then it was pulling teeth to get the invoice to get paid. They are shady AF and I would never come here again after I finally get my car and tell people to stay far away from these body shop. There are better ones!! read more

I put my car in the shop and they stole about $700 out of car. I filed a police report and the general manager, Michael Groh, came off rude and abrasive to me. He didn't care one bit about the theft or my items. Came to me with an attitude and tried to say he made more money than me, looking down on me. When I asked if he wanted to Compare bank accounts, he got quiet. I felt the guy to be a jerk and a racist with the comments he was making. My car still isn't repaired100% yet they billed my company for all they could. He admitted they still needed to do work to it. The whole family seems to work there. If you take your car to this shop, please take everything out that you don't stolen. Hell, they even stole about $5 of coins and my prescription meds too. Michael had tattoos everywhere and will laugh in your face. One of the most painful experiences in my life and I filed a police report. Going to sue them in small claims court and report to the better business bureau this week. Daniel Groh was a nice guy at first but they don't take accountability for the employees and stealing out of cars. They are about taking your money and caring 1% about how you feel read more

My truck was brought here after it was stolen by law enforcement. I should up hours later to have it moved to a shop of my choice and they wanted $1500 before they would release it for a storage fee when they had it less than a day. Smile in your face but conduct Bad business, listed a bunch of unknown charges, disrespectful. Don't ever bring your Vehcile there. read more

Shoddy work, no communication, very rude. I bet someone from there will leave a rude remark about my rating too that proves me right. read more

I wouldn't recommend this establishment to anyone. Try to ask a straightforward question and get a whole run around. Absolute awful communication and repair time is absurd. Repair representatives will tell you one thing and then do another. Also, My corvette after being stolen has been in the shop going on 20days now after being told (not promised) it's a 5 days job. read more

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Do not allow your car to be towed here. They will move it from the storage yard to the body shop. Once it's in the body shop Daniel will do anything and everything to keep your car hostage. Daniel lacks professionalism and is very disrespectful. read more

Wesley has been the one helping me with my vehicle after I got hit (by someone who didn't have a license or car insurance) and my car got towed here. From the very beginning he has been patient, professional, and very kind. He has responded to all my messages in a timely manner and been receptive towards my questions & concerns. He made sure the vehicle was well taken care of and fixed properly. My car was returned to me in excellent condition and I cannot express the level of gratitude that I have for him/this place. I would highly recommend speaking with Wesley! read more

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This place is not easy to deal with. They are ripoffs to insurance. Vehicle was there for only 2 days and they charged over $1400. Could not get a straight answer as to why so high on bill. No detail explanation. They dif this since I was not allowing them to handle my vehicle fixed and needed it released to insurance. I would hope to never deal with this horrible place again. next time I will force tow truck to drop vehicle in a parking lot or at my residence. read more

This place is awful. M. Salinas game of towing, So unprofessional and they steal from your car!! Terrible customer service, instead of working with the customer they argue and tell you that you are wrong. Hang up the phone on you mid sentence. I do not recommend this place to anyone! read more

This is the second time I've used Eastex Collision and I have to say they do a great job. Highly recommended.

The complete incompetence collected in one location is astounding. My mom's car was taken there in July. They told State Farm it would be $15,000 to repair it. They came back a couple of months later and said it would require another $5,000 to finish. After a couple more months, they came back and wanted to add another $20,000 on top of the $20,000 already paid to repair a 2015 Hyundai Sonata. State Farm changed it to a total (I hope State Farm sues them). We go there to release it so the State Farm salvage could pick it up. The said they couldn't "find" the car. State Farm took over from there and said they'd handle everything else. Eastex had the car for 5 months, and it seems at this time they successfully duped State Farm out of $20,000 for a car which should have been totaled in the first place. I'm guessing they probably will be trying to snatch storage fees from State Farm as well. read more

I have been really patient with this company and I do not recommend. I have never been in a vehicle claim accident and had to deal with all the problems I have went through with this company. I have no idea how they found me but after a fatal accident someone from the company reached out. After speaking with them I put my trust in the workers fora seedy/accurate repair. My car entered the shop in July once entered I was told that it would take a week and a half. The week and a half turned into 2 weeks, 3 weeks and than an entire month. The worker would get mad because I wanted to speak with him over the phone vs texting and have updates on my car. He would also get mad because he would tell me information like "it's done just needs to be painted" and than the next two days some how I'm waiting on a part after he had just informed me that it was ready for paint. The co worker was very rude and lacked communication and because they send out texts every Tuesday I guess that's the only update your allowed to receive on your vehicle. I then started to work with the manager due to the complications with the worker. The manager helped me and was nice until he no longer wanted to be bothered with me and my car anymore. I complained about my brand new bumper disconnected after 2 weeks from receiving the vehicle and My engine light was also on. They attempted to fix the problems and than after having my car for another week i received it back and after two days my bumper disconnected again and my engine light is back on. Now because I believe they are tired of fixing mistakes or they just don't know how to fix my particular vehicle I was blocked on the managers telephone. Once I called the company the manager basically is saying it's my fault for the damage of my vehicle. Instead of taking responsibility for the pore work performed the customer is the one being blamed. He claims it was tugged on as I explained to him if a vehicle was tugged on underneath we would of felt a tug, heard a crack, snap or something. There's entirely no way a bumper would disconnect from getting caught on something and a sound or movement was not felt or heard. My vehicle has not been driven like that due to a major personal injury which the manager down played and basically made fun of over the phone saying i quote "doesn't matter what your injury is, if you didn't have legs etc" which was beyond a disrespectful and disgusting statement. I have never in my life Dealt with so many problems or disrespect with a car place. I do not recommend to anyone. And I will be passing it on to connected parties through the insurance world. Not only did they have my car all together for a month and a half but my car is still not fixed. My bumper is still disconnected, engine light still on, the paint job is not blending in to the front fenders so it's entirely two noticeable different colors, along with A supposedly new front light that is either not working or dying when it's suppose to be brand new. I have multiple complaints that I was willing to bypass as long as two things could be resolved on my car but after the smart comment about my injury and this horrible experience everyone should know. And a complaint will be applied to this company. read more

Suppose to be a new rim my insurance paid over $357 and they refuse to acknowledge, whistle sound when rear window is lowered, when car was brought in for repair I was going to have it towed somewhere else but Justin talked me into letting his shop do the work. Never again. Worse place. The lady who answers the company phone is rude, the others front talk you. Justin had me try to write a good review to make up for a lady bad feedback, well Justin read this one too, your business sucks and I will never have my car or anyone i know car done there. Since they wouldn't make right my lil problems found I traded her in for a 2021 Texas Edition Chevy Silverado. Need a good place with better reviews go to Auto Connection on 18th street in the Heights read more

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Worked with Wesley on the repair of my truck! They did a fantastic job with the repairs, were consistently responsive to my questions and were very timely with the repairs. They actually completed the job 5-7 days prior to the estimate. Wesley was extremely helpful and consistently checked in and offered progress reports keeping me informed on the work being completed and timing for completion! read more

WOW, It's been one heck of a day, the fleecing of a Seniors Citizen,( WHAT A PROUD OF YOU MOMENT) I go into the reviews of your company...WOW Sir you have some serious issues! you have been deemed under investigation, unhappy customers all over the place! and yet you still won't stop your egregious ways! am I correct to assume that Houston PD is involved with your services??? Pray, I never get in an accident in Houston and if so do me a favor please dont touch my vehicle! PLEASE!!!! Sad day reading about how wrong you've been doing the good folks in Houston!! FOR YEARS!!!!! My eyes hurt from reading all the complaints! You are welcome to delete this I've already sent copies to businesses and to show them how you dont want the truth to come out! next, I may rent a bill board for a month listing your complaints! The way you disrespected my family yesterday at your "so-called facility" was not nice. ( I'm close to saying racial Sir the way you spoke to them and followed them around I'm so ashamed for you...because your not)! Making them feel as though they were the criminals for being there to retrieve their vehicle. What are you hiding??? I know you need to refund that s Senior Citizen for that "safe fee" that you stole from her($145.00) ...I know you could have charged her $5.00 a day but NO your greediness is in full mode HUH? I know you are under investigation for fleecing Houstons good people after the floods cheating and charging them lying to them purposly not repairing their cars in a timly manner nor calling them to rack up extra charges. and the list goes on and on. Well, Sir, this merry-go-round of fleecing is about to stop im going to go on and on and on to whoever I need to, and rest assured I will ensure no one will be taken advantage of your services again. this is a time when we pull together not apart. a senior citizen fleeced at the first of the month that uses her car for church and dr appointments held up at gunpoint carjacked then financially pursejacked by a company(you).... that works with the city of houston where is the empathy you greedy vultures? so now you understand MY assignment! TAKE CARE DR ANITA JOSEPH read more

The manager here is unbelievable. Had my car towed here and took one day to get it picked up... only for them to try to give it to me in poor conditions. Luckily my dad could fix it and I payed to get it out. Don't trust these people. The manager and the one woman who works the front desk are just looking for easy money !!! They made me pay before because they knew what they were doing ! Don't trust them ! read more

They took almost two months to do a week job, while I was coming out of pocket for a rental. Full of excuses on why things are taking how ever long. Gave me my car back unfinished, and in some ways worse than the way I gave it to them. Had a rear door collision. The door had to be replaced/painted. I get the car back, driver side door is now missing the lock/unlock button. The replaced door doesn't open. The other door somehow stopped unlocking/locking from the key fob/passenger side lock/unlock button. Really some BS for a two month job, they then had the gall to charge me the extra couple hundred dollars my insurance didn't cover. Sugar honey ice tea business. read more

1000 percent scammers!!! They wouldn't let me take pictures of the car, luckily I took some before they asked. They told the insurance company they owed more money because they had already made repairs when all they did was a year down. The parts were still sealed in the car. Does this look like a car that has been fixed already?? DO NOT GO HERE!! NO LEG CRAIG IS A SCAMMER, RUBEN IS A SCAMMER, THE OWNER IS A SCAMMER AND EVRRYONE THAT WIRKS THERE STAY AWAY!!!! read more

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STAY AWAY!! They kept our truck there for months without any communication. They never answer our calls. My husband had to come there physically to ask about progress, and when we got our truck back, wheel locks missing, not aligned. They tell him to call back in 2 days and they will take care of it. Guess what!!! they not answering calls again even after weeks. PLEASE DON'T GO HERE read more

DO NOT LET YOUR CAR BE TOWED TO THIS LOCATION!!! My accident was 10/1/20, today is 10/13 and my car is still there. Since I did not allow them to fix it they are holding my car hostage!!! My insurance company cannot get anyone to answer emails. They need a breakdown of charges and the car cannot be released until it is paid for but they don't answer the email!!!! If I could give a negative stars I would. Please do not let your car go to this location. read more

Whatever you do do not allow your car to stay here more than 48 hours these guys are crooks and will charge you $1000 just to waste your time and tell you that your quote is going to be twice as much it is as it is going to be anywhere. Make sure you leave them a Google review read more

This place is a joke. They have had my tuck since May 2nd. I have been told it will be ready next week for the last three months. After five months, I still have no clue when i will get my truck. The insurance paid them instead of giving me the money. It's seems like they could care less about my situation. I still have to make truck payments and keep insurance while they take their sweet time read more

Literally the worst experience ever. What was supposed to take 3-4 weeks took 7 months. When I received my car back, spare tire was missing and I texted Mike " the manager " he once again blocked me. I took my car to get checked after I got it back because I had a feeling wasn't done correctly & they lied about using original parts. Car was filthy once I got it back. Andy, who's in a higher position than Mike also was no help. They have not heard of good customer service. This business is the first review I ever leave. Even when it's bad I don't. But if I could help people avoid what I went through with them, I will. read more

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DO NOT LET YOUR VEHICLE COME HERE !!! Wife hit a deer tow truck guy showed up and offered to take it here told us we could just show up and pick it up whenever . All this place is trying to do is charge and insurance for their repairs .all We wanted was to get the car off the side of the highway. Called and was told I could bring a trailer and pick it up , rented a trailer and was told no I couldn't use my own trailer for a car that I allowed for them to take here . They literally tried doing everything in their power to keep my car here. "Weren't able to see my name on the car then all of a sudden found it when we called" . STAY AWAY FROM HERE DO NOT LET THEM LIE TO YOU IVE SPENT 100s of dollars to get my vehicle out if your not here to let them work on your vehicle so they can charge your insurance then stay away read more

RUN RUN RUN DO NOT USE THIS COMPANY!!!! I dropped off my vehicle on September 1st, 2021 to Rene who gave me an estimated turn around time of 1 week to have my catalytic converter replaced after being stolen. Unfortunately, this is a trending incident and the part ended up on back order. However, this was not communicated until over a month later when I had to keep calling for an update because the lack of communication was exhausting. I had to reach out to GEICO to force and update to be communicated. November 5, 2021 I was advised that my car would be ready in three days, but did not get a call until December 1, 2021 that my vehicle was ready. I had moved out of town and picked up my car right before closing. I was given a general replacement key because they LOST my dealership key and did not offer to replace it. I also have scratches on the front of my vehicle that is a brand new 2021 that I had just bought in April 2021. The car is loud when I drive and my speakers make noises now on the right side. Today I attempt to start my car and it stopped working completely. If I could rate this place a zero I would. Terrible communication, terrible work, terrible service! I am in tears and would NEVER recommend them to anyone. RUN RUN RUN do not trust theses people EVER! read more

I wrecked my car on 11/22/2021 and it was immediately towed to Eastex Collision. The following week I came in to sign a release for my insurance to transport my car to another facility for repairs. Upon arriving Ruben (the tech assigned to my car) convinced me to leave my car there for repairs and ensured a TIMELY repair. I had to repetitively call for updates and ask what was being done as far as repairs. On 7 occasions, I left unreturned messages. I sent unanswered emails to Dustin, the manager, who claims to have never received them. Dustin's voicemail was full the two times I called reception to get ahold of him. I was told on 12/27 that my car would be ready in the following couple days. It was not. It was another 22 days before it was actually ready. I called on 1/7 and pleaded with a man named Wesley who told me he'd call me back or have Dustin call me back before the end of business that day. No one called me back, of course. Last week on Monday I called and was finally able to get ahold of Dustin - who told me my car would be ready last week. Once again - a part was not ordered when I was told it was and instead was ordered 2 days later causing a 2 day delay meaning my car that was supposed to be ready on Friday the 14th was now ready today, Monday the 17th. Upon picking up my car today - I pulled out of the lot and did not even make it to the light .2 miles away and the front passenger tire that they repaired was flat and I was being flagged down by HPD to let me know that I was in danger. I immediately call Dustin 3 times and he does not answer - so I turn around and text him that my tire is flat. He finally answers and tells me to pull up to the air pump for them to inflate it. They refuse to replace this tire that did not even make it a block. They put a patch over a hole in the tire and his exact words were "sorry not sorry" when I asked him why they would not be replacing my $190 tire. He asked me if I paid the $190 for the tire. No sir I did not but MY INSURANCE did and you are obligated as a business manager to ensure that it is in the condition it is SUPPOSED to be in when it is given to me. He stated that since it sat in front of the building for 30 minutes waiting for me to arrive without going flat that it is not their responsibility to repair or replace it but that he'd plug it out of courtesy. Mind you - there was not a nail in it - just a LARGE hole. My rear tire also has a screw in it and they were put on 4 days before it was taken to their shop so I am assuming in the junk yard my car was parked in - it was driven over some screws- hence the issues that ensued. Lastly would the be the complaint of dishonesty. Supposedly my car was taken for TWO alignments. I asked where the alignment shop is - Dustin said 8 miles round trip, which would mean they put AT MINIMUM 16 miles on my truck. Let us not even bother to acknowledge the two test drives I was told that someone went on after each alignment. Realistically they should have put around 20-25 miles on my truck. They only put 7. SEVEN total miles in the FIFTY SEVEN days it took to do $6k in repairs. How did they drive it to alignment shop twice? Did they teleport? They surely did not DRIVE because the odometer would reflect that. This entire experience has been awful and I would not recommend this place to anyone. I am grateful for the work they did - however- my front end is still shaking and pulling to the right as well as the tire with the hole not even .2 miles down the road. 10/10 would not recommend. P.S. They put a tire on my trucks other side that wasn't wrecked WITHOUT informing me first and want me to bring back $100 cash- instead of me just paying for it when I paid for the deductible........that's not suspicious at all. P.S.S. I will have to take Fiona into another shop to have an inspection done because it's rocks so bad when you hit the brakes- and this didn't happen before the wreck. After 60 days and a new engine cradle you'd think it would not shake but.....what do I know? read more

Eastex Collision Repair - Body Shops Near Me - Houston, Texas

This is the worst collection of human beings that I've ever dealt with professionally. They were attempting to run scams from the moment we got on the phone. When I made it clear that I did not want their collision repairs, they turned ugly. Demanding that I stop taking pictures of MY vehicle and forcing me to leave. As I attempted to get into the golf cart to leave, the employee started it intentionally early causing me to stumble and then parked it on an incline as to make me stumble when I got out. Truly ugly and despicable behavior. When questioned about it, the store manager seemed to not believe me or care. I don't trust these people to watch after a hot wheels car much less my truck. I would recommend that no one ever do business with them and to avoid even storing your car at their lot. read more

Awful service that will not communicate, yes they know how to do the job. It doesn't mean they will do it. They will use the little information that they know to sell you their service, but they only know enough to sell you a service they can't deliver. Don't even fall for the tow truck drivers that take it there. That's how they get most of their money to buy all the fake reviews on Google. read more

Car has been there since September 24th. No call backs, no updates no reply to text . Go somewhere else, scammers. Billed for things that weren't done. read more

My car was rear ended on January 29,2015 My car was towed to eastex collision. Daniel was they guy who took care of my 2010 Nissan Maxima he kept me posted everyday sending me pictures on the progress of my car. My car was ready for pick up on feb 13 2015 ... Let me tell you I was so happy when I seen my car it was looking like back to the way it was before the accident. Everything was fast and smooth. The insurance from the other person paid for all the damages. (7,000 worth of damages) I recommend Daniel he is the man you need to talk to to get your car did lol. Ok this is my review to Daniel my personal experience with this body shop... read more

This place is shady beware!!!! The storage facility and collision place work together. They will attempt to get you to release your car to them for repair and when you don't choose their repair they will hold your keys hostage and blame the tow company for losing or not turning in. The staff is very rude and not helpful at all. Word to the wise if you have to get towed make sure your vehicle does not get towed to 59 enterprise or Eastex collision will try something shady. read more

Hurricane Reviews: Eastex are holding 7 cars after the floods bc of "Storage Fees". They kept adding weird stuff to our bill and our insurance company let us know they are under investigation. I would highly recommend staying away from this company. They are taking advantage of families who have lost everything by adding issues to car and charging fees for storage. Shame on them read more

CROOKS..CROOKS..CROOKS..DO NOT DO BUSINESS WITH THEM...I REPEAT DO NOT DO BUSINESS WITH THEM !!!! On August 15th My vehicle was towed there due to a minor accident where I was side swiped and rear ended. I went to pick up my vehicle after a few days from the storage lot and was asked by "David" if he could do the repairs & if so my storage fees would be waived. I agreed and he said the paperwork I was signing was to allow the release of my vehicle to the body shop and take it out of the "grave yard" in his words. I had a 2018 accord touring that was not even a year old. I left the information to the insurance company with David to fallow up with the claim to get my vehicle's estimate, but he NEVER CALLED THEM. After contacting him to find out the status of my vehicle AND GETTING NO CALL BACK I WENT TO THE SHOP, he had no clue the claim was denied because he was unconcerned. I asked him to give me an out of pocket quote to change a rear bumper cover and paint my scratched left rear quarter panel which should have cost roughly $1000 to $1500 on the high side. After calling and texting him for WEEKS OVER AND OVER with no answers I popped up on a Saturday and texted him I was outside to let me in. He lied and said he was not there BUT A WORKER OPENED THE DOOR AND HE WAS SITTING AT HIS DESK ! HE'S A LIER AND A CONARTIST !! I told him I NEEDED my car back asap and he stated he would get me an estimate in a day. AFTER DAYS OF TEXTING HIM AND TELLING HIM TO JUST PUT MY BUMPER ON AND I'M COMING GET MY VEHICLE, HE RESPONDED to my text messages A quote OF $4900 WITH NO ACTUAL ESTIMATE WRITTEN ON PAPER EXPLAINING HIS PRICE. I told him that was too high and to email me an actual copy of an estimate so I could see where he was coming up with this number.....HE KEPT SAYING I WILL ON TOMORROW...TOMORROW TURNED INTO TWO WEEKS so I told him NEVER MIND I want my vehicle...it had been OVER TWO MONTHS HE HAD MY VEHICLE WITH NO REAL ESTIMATE ON PAPER ! LATER I FOUND OUT HE WAS PURPOSELY STALLING ME TO RUN UP STORAGE FEES THAT HE INITIALLY SAID I WOULD NOT HAVE TO PAY. WITH NO WORK DONE TO IT HE HAD NO PROBLEM GETTING ME A $4000 RELEASE BILL WITH A CHARGE BREAKDOWN IN 1 DAY...BUT TOOK OVER 2 MONTHS for an estimate I NEVER GOT !! there were charges for things he had not even done to the car including over $2000 in storage, $200 in towing for a car that was already there and had no issue driving, mechanical work fees which I have NO CLUE of what he could fix because my car was NEW AND HAD NO MECHANICLE ISSUES, OVER $1200 IN Miscellaneous FEES and more.....CROOKS !!! I will be taking legal actions ESPECIALLY SINCE I HAD TO CALL HONDA TO PICK THE CAR UP !! STAY AWAY FROM THERE PLEASE !!!! read more

Eastex Collision Repair - Body Shops Near Me - Houston, Texas

All I can say is I wish I would've read the reviews before leaving my vehicle in their care! These reviews SPEAK VOLUMES & I fell victim to all the foolishness!!!!!!!! read more

Snakes! Get your vehicle out of here they like to take advantage of people especially women don't fall for it they don't care about you. They try to give you the runaround to get your vehicle to frustrate you to leave it there longer so they can charge your insurance company more. They have so many vehicles here and hardly any work going on to fix them. Then they want to blame shipping and everyone else but themselve read more

We were in an accident on 6/11, I didn't hear from anyone from Eastex Collision so I called them on 6/22. Our truck was sitting in their storage lot for 11 days for no reason. They tried to blame the police officer at the scene. Then, all through the process I always had to call them for updates. They don't return calls, barely answer the phone. We finally picked up our truck on 8/27 only to find out the windshield is cracked, the 4-wheel drive won't engage, and the driver's side door lock is broken. This shop does NOT care about their customers. read more

I have been trying to get a refund from them. And they don't want to help my insurance or me. I've called and visited the location, and no one ever helps me. read more

This place is the worst. I was told to enter alone and wear a mask due to COVID but none of the employees were wearing masks. I was "helped" by the women that sits across from the entry door and she was very rude. She never once looked at me as she spoke and pointed to papers that I needed to sign without looking away from her computer screen. She didn't ask me what I needed just had me sign a form. Once I was done she said ok bye and still stayed glued to her computer. I told her I was there to get my belongings from my car and she sighed and told me to sit. I got my things and left. I was in a car accident and had my car towed to this location. If I had a choice I wouldn't have picked this place. read more