Long, Long story ,short! On 6/28/12 I ordered a shade and it arrived damaged, but I didn't know until I opened the box it was delivered in. Eastern Awning (dba) Worldscreen, Inc. refused to replace the awning. They made me go threw the freight company witch after a long time, only refunded me 1/4 of the 3,000.00 plus freight it cost for the shade. I continued to work with Eastern/Worldscreen on replacement of the Awning, but nothing. I would HIGHLY recommend that you DO NOT do business with them. I'm very dissatisfied at how rude the owner was and how they handle a customer that was going to originally order several more screens, but not ever again! Don't Buy From Them! Finally settled on 7/2/14 ( two years later) But I had to pay them $2,000.00 For a damaged screen I can't use. But I don't have to deal with them EVER again! read more